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Platform Developer 1: Salesforce Fundamentals

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Quiz on Platform Developer 1: Salesforce Fundamentals, created by Laura Hdez on 14/12/2018.
Laura Hdez
Quiz by Laura Hdez, updated more than 1 year ago
Laura Hdez
Created by Laura Hdez almost 6 years ago
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Resource summary

Question 1

Question
Your company has a requirement to be able to calculate sales tax on quotes. It needs to use tax rates and rules, product taxability and address validation. How would you meet this requirement?
Answer
  • Look for an AppExchange app
  • Use Lightning Process Builder to do the calculations
  • Create a custom APEX solution
  • Use Workflow and Formula Fields

Question 2

Question
You have come across a situation where a consultant works on behalf of multiple organizations. How can you track this in Salesforce?
Answer
  • Create multiple contact records and relate the consultant to each organization they consult for
  • Use the Contacts to Multiple Accounts feature
  • Use the Account Teams feature
  • Use the Account Hierarchy feature

Question 3

Question
Which of the following use cases are valid for declarative customization? Choose 3 answers.
Answer
  • Displaying the number of employees of the account related to an opportunity, on the opportunity page layout
  • Calculating the number of days until an opportunity closes and displaying on a report
  • Determining a lead rating, based on checking the value of 3 lead fields
  • Calculating the sales tax applicable to a quote, that is based on various factors such as product, state, quantity

Question 4

Question
Dynamic Computing would like to be able to manage sales and support tasks differently and display different fields for each. How can this requirement be met?
Answer
  • Record Types
  • Page Layouts
  • Workflow Rules
  • Formula Fields

Question 5

Question
How can the relationship between different accounts be recorded and viewed? Choose 2 answers.
Answer
  • Using the Parent Account field
  • Using the View Hierarchy link
  • Using the Generate Relationship function
  • Using the Related Account field

Question 6

Question
Cool Air Conditioners has been using Service Cloud to manage cases, but are now considering using it to manage field service jobs. They would like to track field service activity and assignment to technicians. What is the recommended solution to meet these requirements?
Answer
  • Install an AppExchange product that provides Field Service functionality
  • Extend the Service Cloud configuration to handle Field Service cases
  • Utilize the standard objects Work Order and Work Order Line Items
  • Use real time API integration to connect Salesforce with an external field service application

Question 7

Question
What is a valid consideration regarding development in a multi-tenant environment?
Answer
  • Salesforce organizations can choose to accept upgrades, so different organizations maybe on different releases
  • Salesforce upgrade sandbox environments at the same time as production environments
  • Although Salesforce runs in the cloud, client software is still required
  • Salesforce upgrades are automatic and cannot be scheduled on a particular date

Question 8

Question
What is true regarding the Salesforce multitenant environment? Choose 2 answers.
Answer
  • All customers share the same code base, but have their own database
  • All customizations are specified as metadata, allowing for easy upgrades
  • Metadata includes configuration but not code
  • Automatic upgrades are applied during the year according to the Salesforce release schedule to all customers

Question 9

Question
Record types have been defined on the Account object. What does this mean?
Answer
  • Different picklist values can be defined for each record type
  • Different fields can be defined for each record type
  • Different page layouts can be assigned for each record type
  • Different users can be assigned to each record type

Question 10

Question
Which of the following are part of the control layer in the MVC model? Choose 2 answers
Answer
  • Apps
  • List Views
  • VisualForce Controllers
  • APEX Classes

Question 11

Question
There is a requirement to validate that the country code of an account field is a valid ISO code. There are over 200 codes. What could be used for this validation?
Answer
  • Before Update trigger on Account
  • After Update trigger on Account
  • Validation Rule
  • Formula Field

Question 12

Question
What are considerations that a new developer should be aware of when developing in a multi-tenant environment? Choose 2 answers.
Answer
  • Many customers share the same instance, so queries need to ensure the correct organization id is referenced to return the correct organizational data
  • The number of API calls allowed is unlimited
  • Governor limits ensure that the amount of CPU time is monitored and limited per customer over a defined time period to ensure that performance in one org is not impacted by another
  • Restrictions are enforced on code that can be deployed into a production environment

Question 13

Question
What are valid reasons for considering an AppExchange App? Choose 3 answers.
Answer
  • Some AppExchange apps are free
  • AppExchange apps are isolated from other customizations, so they will not interfere with existing functionality
  • AppExchange apps cover functionality not covered by Salesforce, such as Finance
  • Some AppExchange apps are open source

Question 14

Question
What are some considerations regarding using Leads in Salesforce? Choose 3 answers.
Answer
  • When a lead is qualified, an account, contact and opportunity is always created
  • When a lead is created, it can be automatically assigned to an owner
  • Opportunities must always be created from Leads
  • Leads can be individual consumers
  • Leads can be imported or created from an automatic process

Question 15

Question
What feature can be used to find the latest news and information about the account and contacts you are interested in?
Answer
  • Social Accounts, Contacts and Leads
  • Global Search
  • News Search
  • Twitter Search

Question 16

Question
Eric was told that Visualforce is part of the MVC paradigm. In this context, what does MVC stand for?
Answer
  • Master Control Variable
  • Master Class Variable
  • Model View Controller
  • Model Variable Controller

Question 17

Question
Which of the following correctly describes how the platform features map to the MVC pattern?
Answer
  • Model: Standard and Custom objects; View: Pages and Components; Controller: Standard and Custom Controllers
  • Model: APEX Classes; View: Pages and Components; Controller: APEX Triggers
  • Model: Standard and Custom objects; View: CSS and images; Controller: Standard and Custom Controllers
  • Model: Javascript code; View: Visualforce Pages; Controller: Custom APEX code

Question 18

Question
If your company is selling only to businesses, which features of Salesforce would be used?
Answer
  • Business Accounts
  • Person Accounts
  • Contacts
  • Private Contacts

Question 19

Question
What constitutes the Model part in the Model-View-Controller paradigm? Choose 2 answers
Answer
  • Standard Objects
  • Custom Objects
  • Standard Pages
  • Visualforce Pages

Question 20

Question
If multiple people in your organization work with an account, how can this be easily tracked and required access provided?
Answer
  • Use Sharing Rules
  • Use Account Assignment Rules
  • Use Account Teams
  • Use Multiple Owners

Question 21

Question
What are valid use cases for the AppExchange? Choose 2 answers.
Answer
  • To add industry specific functionality to Salesforce
  • To extend standard Salesforce functionality
  • To exchange ideas and tips with other developers
  • To exchange apps with other developers

Question 22

Question
New Horizon Satellites uses Salesforce for opportunity management for its data service products. There are many variables and complex combinations that can be configured when offering a data service. They currently use Excel to produce quotes but would like to use Salesforce instead. What would be the recommended solution?
Answer
  • Create a Visualforce page that displays the quote and allows saving as a PDF
  • Use the standard Quote template functionality
  • Look for an AppExchange product that meets the requirements
  • Create a custom button that will export the opportunity details to Excel

Question 23

Question
Which of the following capabilities are provided by the core CRM objects in the Salesforce schema?
Answer
  • Tracking sales deals and pipelines
  • Recording time spent on projects in timesheets
  • Recording customer feedback, problems or questions
  • Tracking prospective customers
  • Tracking customer invoices

Question 24

Question
Which of the following would not be part of the model layer in the MVC model?
Answer
  • Tabs
  • Fields
  • Relationships
  • Objects

Question 25

Question
How does Salesforce track how a deal progresses through the sales cycle?
Answer
  • Using Deal Stages
  • Using Sales Status
  • Using Opportunity Stages
  • Using Opportunity Status

Question 26

Question
A developer is required to ensure that a reason is entered if an opportunity is lost and closed. What is the best way to meet this requirement?
Answer
  • Workflow rule
  • Validation rule
  • Trigger
  • Required field

Question 27

Question
You have been given the requirement to display the average value of won opportunities on the Account page layout. How can this be achieved?
Answer
  • Using a trigger on the opportunity object
  • Using a trigger on the account object
  • Using rollup summary fields and a formula field
  • Using a rollup summary field with the average function

Question 28

Question
Which of the following is NOT a valid reason for considering an AppExchange app?
Answer
  • An existing app may solve the business problem, meaning a custom solution does not need to be developed
  • An existing unmanaged package app may meet most of the requirements and can be further customized
  • AppExchange apps include support for Salesforce1
  • AppExchange apps will not affect organization limits

Question 29

Question
Which of the following are true regarding developing in the Salesforce multitenant environment? Choose 2 answers.
Answer
  • Salesforce delivers polyglot persistence transparently
  • It is not possible to index application data as each tenant stores different types of data in the same application table
  • Queries need to be selective in terms of the number of records returned
  • The custom domain feature ensures that different customers do not access each others data

Question 30

Question
Of the following, which are true regarding how Salesforce supports the sales process? Choose 3 answers.
Answer
  • Salesforce features include leads, campaigns, products, pricebooks, opportunities and quotes
  • Salesforce supports selling different items with different processes
  • Opportunity Teams allow a group of people working on a deal to be associated with an opportunity
  • Only contacts from the account related to the opportunity can be linked using contact roles

Question 31

Question
What is true regarding Person Accounts? Choose 3 answers.
Answer
  • Person Accounts need to be enabled and cannot be disabled
  • Person Accounts do not have an account hierarchy
  • If Person Accounts are enabled, when creating an account, the type of account to create needs to be selected
  • Person Accounts have the same fields as a business account

Question 32

Question
Person Accounts have the same fields as a business account
Answer
  • Creating objects and fields
  • Creating Custom Visualforce pages
  • Validation Rules
  • Workflow

Question 33

Question
What is correct in respect to the Salesforce MVC paradigm?
Answer
  • Standard pages are part of MVC
  • Visualforce pages are part of MVC
  • Components are part of MVC
  • Custom Objects are part of MVC
  • All Statements are true

Question 34

Question
Because Apex runs in a multitenant environment, the Apex runtime engine enforces limits to ensure that Apex code or processes don't monopolize shared resources. What are valid examples of these limits? Choose 3 answers.
Answer
  • otal number of records retrieved by SOQL queries
  • CPU time per transaction
  • Time executing a SOQL query
  • Maximum number of records that can be stored
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