Question 1
Question
A particular stakeholder has a reputation for requesting many changes on projects. What is the BEST approach a project manager can take at the beginning of the project to manage the situation?
Answer
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a. Say NO to the stakeholder a few times to dissuade him for submitting more changes.
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b. Get the stakeholders involved in the project as early as possible.
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c. Talk to stakeholder´s boss to find ways of directing the stakeholder´s activities to another project.
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d. Ask that the stakeholder not be included in the stakeholder listing.
Question 2
Question
A primary function of a project management office (PMO) is to support the project manager in a variety of ways which generally includes all of the following EXCEPT:
Answer
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a. Delivering specific project objectives and controlling the assigned project resources to best meet objectives of the project
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b. Managing shared resources across all projects administered by the PMO
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c. Identification and development of project management methodology, best practices and standards..
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d. Coaching, mentoring, training and oversight.
Question 3
Question
A project is plagued by changes to the project charter. Who has the primary responsibility to decide if these changes are necessary?
Answer
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a. The project manager
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b. The project team
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c. The sponsor
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d. The stakeholders
Question 4
Question
A project implemented several steps to improve customer satisfaction but the result from the next survey remained the same as before. How can the results be analyzed to find out why the steps did not make any improvement?
Answer
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a. Draw a control chart to see how many surveys results are outside limits.
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b. Using root cause analysis to find what is still causing customer dissatisfaction.
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c. Create a Pareto Chart to see what is the biggest dissatisfaction customer is having.
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d. Perform quality audit to verify quality measurements.
Question 5
Question
A new project manager has asked you for advice on creating a work breakdown structure. After you explain the process to her, she asks you what software she should use to create the WBS and what she should do with it when she is finished creating it. You might respond that it is not the picture that is the most valuable result of creating a WBS. It is:
Answer
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a. A bar chart
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b. Team buy-in
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c. Activities
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d. A list of risks
Question 6
Question
A new manufacturing facility is being built for a consumer electronic company. The project to create it is nearing completion and will soon begin to enter the closing phase. This will involve a number of people, but who will ultimately approve the work of the project?
Answer
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a. The customer
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b. Stakeholders
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c. Senior Management
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d. Project Manager
Question 7
Question
A project is estimated to cost $50,000 with a timeline of 50 days. After 25 days, the porject manager finds that 50% of the project is complete and Actual costs are $50,000. What is the Cost Performance Index (CPI)?
Answer
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a. CPI is 1
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b. CPI is 1.5
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c. CPI is 2
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d. CPI is 0.5
Question 8
Question
A new call center is being built to support a new product at a satellite Internet company. The company doesn’t have any data associated with the time frames needed to complete a customer order. This data is important because it will help determine the number of employees needed in the call center. The company performs some tests to try to determine how long it will take to complete a customer order. This test data is then incorporated into the projections and planning. What has the company just created?
Answer
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a. Staff acquisition
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b. Constraints
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c. Assumptions
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d. Team development
Question 9
Question
A pesar de que los interesados pensaban que había suficiente dinero en el presupuesto, a la mitad del proyecto el índice de desempeño del costo (CPI) es de 0,7. Con el propósito de determinar la causa primordial, varios interesados hacen auditoría del proyecto y descubren que el presupuesto de costo del proyecto se estimó de forma análoga. A pesar de que la suma de los estimados de las actividades da como resultado el estimado del proyecto, los interesados creen que algo faltó debido al modo en que se completó el estimado. ¿Cuál de las siguientes opciones describe lo que hizo falta?
Answer
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a. Los costos estimados deben usarse para medir el CPI.
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b. Se debe usar el SPI, no el CPI.
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c. Debió usarse la estimación ascendente,
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d. La historia pasada no se tuvo en cuenta.
Question 10
Question
A new toll way and bridge project is being planned to go over City Lake. This project involves creating six new lanes within the existing road and adding three toll booths along with the bridge. Because of where the new project is being built, it is impossible to shut down lanes of traffic during the weekdays. The lanes can be shut down only during the evenings after midnight or on weekends. This is an example of what?
Question 11
Question
A new project manager is being mentored by a more experienced certified project management professional (PMP). The new project mananger is having difficulty finding enough time to manage the project because the product and project scope are being progressively elaborated. The PMP certified project mananager mentions that the basic tools for project management, such as work brreakdown structure, can be used during executing to assist the project manager. For which of the following can a work breakdown structure be used?
Answer
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a. Communicating with the customer
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b. Showing calendar dates for each work package
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c. Showing the functional managers for each team member
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d. Showing the business need for the project