Question 1
Question
Read the next recording:
Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the motive of this calling is because i´m a little angry about how your nurse was with my son the last monday, first she leave him expecting with a headache until i arrive because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so rude when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.!
Who is talking for complaint?
Answer
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Dr. Thompson
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Nurse
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Mrs. Sanchez
Question 2
Question
Read the next recording:
Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the motive of this calling is because i´m a little angry about how your nurse was with my son the last monday, first she leave him expecting with a headache until i arrive because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so rude when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.!
Why is she talking for?
Answer
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Complaint
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To evidence the nurse
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A new apointment
Question 3
Question
Read the next recording:
Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the motive of this calling is because i´m a little angry about how your nurse was with my son the last monday, first she leave him expecting with a headache until i arrive because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so rude when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.!
What is she talking about?
Answer
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Super market
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Health sevice
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Particular nurse
Question 4
Question
The structure for a complaint is; Introduction, body and closure
Question 5
Question
The structure for a complaint is; introduction, body, climax and closure
Question 6
Question
Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the [blank_start]motive[blank_end] of this calling is because i´m a little [blank_start]angry[blank_end] about how your nurse was with my son the [blank_start]last[blank_end] monday, first she leave him expecting with a headache until i [blank_start]arrive[blank_end] because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so [blank_start]rude[blank_end] when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.!
Answer
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angry
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rude
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motive
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arrive
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last
Question 7
Question
Read the next recording:
Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the motive of this calling is because i´m a little angry about how your nurse was with my son the last monday, first she leave him expecting with a headache until i arrive because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so rude when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.!
Which way of comunication is this?
Answer
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Telephonic complaint
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Written complaint
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Face to face complaint
Question 8
Question
This are motives for a medical complaint:
Answer
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Time, Attitude, wrong diagnostic, an appoinment.
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Time, Atittude, wrong article, wrong size.
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Time, Atittude, flavor.
Question 9
Question
You may complaint about the service [blank_start]if[blank_end] you want!
Question 10
Question
"... really i was expecting to the doctor finish for take my jacket and go out there as faster as possible, that was a horrible place..."
Which tense is the sentence?
Answer
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Past
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Perfect Present
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Present
Question 11
Question
A [blank_start]medical[blank_end] complaint is a tool which we would use when we are not [blank_start]confortable[blank_end] with a health [blank_start]service[blank_end]!
Answer
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medical
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service
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confortable