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Admin 201: Test 6

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Admin 201 Admin 201 Quiz on Admin 201: Test 6, created by estudio.examen20 on 04/02/2016.
estudio.examen20
Quiz by estudio.examen20, updated more than 1 year ago
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Created by estudio.examen20 almost 9 years ago
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Resource summary

Question 1

Question
What is the purpose of Idea Community? (Choose 2)
Answer
  • Comment on and vote for ideas posted by other community members
  • Provide access to articles that answer questions around an idea theme
  • Allow service cloud portal users to post ideas by logging cases
  • Invite customers , partners, and employee to submit the ideas around a theme

Question 2

Question
Which object has one-to-many relationship with account. (Choose 3)
Answer
  • Campaign
  • Contact
  • Lead
  • Opportunity

Question 3

Question
Regional sales users at Universal Containers sell to both business and consumer accounts. However, sales users are unable to use the set of stages that apply to consumer opportunities. How can a system administrator correct this problem?
Answer
  • Check for a validation rule that restricts the visibility of the opportunity stages
  • Ensure that regional sales users are routing consumer opportunities to the appropriate approver
  • Remove all but one record type from the regional sales team profile
  • Assign the relevant record types and sales processes to the regional sales team profile

Question 4

Question
Which statement about products and price books is true? (Choose 2)
Answer
  • A product can have a different list price in different price books
  • Price books that contain assets cannot contain products
  • Products without a price are automatically added to the standard price book
  • The standard and list price for a product can be listed in multiple currencies

Question 5

Question
What can be done while we are customizing a report? (Choose 3)
Answer
  • Filter
  • Grouping
  • Summarize a field
  • Schedule refresh
  • Export

Question 6

Question
A system administrator at Universal Containers needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to a closed stage. Which data validation tool can be used to accomplish this? (Choose 2)
Answer
  • Validation rules
  • Workflow approvals
  • Formula field
  • Record types and read only page layout

Question 7

Question
Which Component can be included in a custom homepage layout? (Choose 3)
Answer
  • Trending chatter topics
  • Pending Approvals list
  • Dashboard Snapshot
  • Analytic snapshots
  • Messages and alerts

Question 8

Question
Industry field is made required by system admin when creating new accounts but sales rep can still create new accounts without any value in the Industry field. What should the system admin do to resolve this?
Answer
  • Ensure sales rep doesn't have modify all permission
  • Ensure field is set to required in the page layout
  • Ensure field level security is not set to read only
  • Ensure sales rep doesn't have edit all permission

Question 9

Question
A record created on July 23 triggered a workflow rule with a time dependent action to be executed on July 30.Record was modified before July 30 and does not meet the criteria set on the workflow rule. Which statement is true?
Answer
  • Time-dependent action will be removed from the queue
  • Time-dependent action will be put on hold
  • Time-dependent action will execute on July 30
  • Time-dependent action will execute on July 23

Question 10

Question
User is unable to log in and receiving Incorrect Username or Password. When System admin checked log history there is no trace of login Fail. What may be the reason?
Answer
  • User is Outside IP range
  • Username Entered is Wrong
  • Password entered is Wrong
  • Because of Login Hours

Question 11

Question
What is true about post and comment in chatter ?(Choose 2)
Answer
  • Update to the Chatter feed on a record are only visible to users with access to the record
  • Posts made to users profile are visible to all users in the organization
  • Post to a users profile are hidden from anyone below that user in the role hierarchy
  • Posts to a users profile can be made private by clicking the lock icon

Question 12

Question
Which privilege can be granted to members of a content library without modifying user permissions? (Choose 2 answers)
Answer
  • Share content with other users in Chatter
  • Create a new content library
  • Edit a member's library permissions
  • Add tags when editing content details

Question 13

Question
Universal Containers populate custom field on account and they want it should be automatically populated to related opportunity record also. How this can be addressed by the system admin?
Answer
  • Create workflow on account with opportunity field update
  • Create cross object formula field on account
  • Create rollup summary field on opportunity
  • Create cross object formula field on opportunity

Question 14

Question
A company set the organization-wide default setting for opportunities to private. Which records will an opportunity pipeline report return?
Answer
  • Opportunities owned by the user running the report and users in the same role in the role hierarchy.
  • Opportunities for the entire sales organization regardless of the user running the report.
  • Opportunities for which the user running the report is also the account owner.
  • Opportunities owned by the user running the report and users below them in the role hierarchy

Question 15

Question
How can you make field hidden from list view, reports and global search ?
Answer
  • Use Field Level Security
  • Remove field from Page Layout
  • Use Profile
  • Use Role and Public Group
  • Use OWD and Sharing Rule

Question 16

Question
Which of the following is true about Page layouts
Answer
  • Assign record types to users and profiles
  • Controls what user will see in edit and detail page
  • Controls the field level security
  • Controls the sharing rules in edit and detail page

Question 17

Question
Marketing Team is created as a public group. Sales Team wants to share one opportunity record to Marketing Team. How can admin achieve this?
Answer
  • Add Marketing Team public group to Sales team
  • OWD
  • Sharing rule
  • Manual Sharing

Question 18

Question
What is a capability of Salesforce Knowledge? (Choose 2)
Answer
  • Knowledge uses data categories and roles to make articles visible to specific users
  • Knowledge allows an organization to share articles with partner portal users
  • Knowledge automatically creates a solution for each new article
  • Knowledge only allows a single article type across all data categories

Question 19

Question
Knowledge articles can be used to: (Choose 2)
Answer
  • To resolve a case
  • To display Salesforce solutions
  • To display customer self service
  • To display Salesforce answers

Question 20

Question
What can be transferred from one use to another user during a mass transfer of account records? Choose 3 answers.
Answer
  • losed activities
  • Related custom object records
  • Closed cases
  • Open cases
  • Open activities

Question 21

Question
A user profile has login hours restrictions set to Monday through Friday, 8:00 am to 5:00 pm. The user logged in at 4:30pm on a Tuesday and its now 5:01pm. What behavior of the application should the user expects?
Answer
  • The user will be logged out and any unsaved work-in-progress will be saved
  • The user will continue to work and start a new session
  • The user will be logged out and any unsaved work-in-progress will be lost
  • The user will be able to continue working but will be unable to start any new sessions

Question 22

Question
When are validation rules applied when using Salesforce for Outlook?
Answer
  • Every time a record is saved
  • Every time a record is updated
  • Every time data is synchronized with the server
  • Every time a user views a record

Question 23

Question
Where you can see all the child for any particular related record?
Answer
  • Roll up summary field
  • Related list
  • Lookup field
  • Cross object formula field

Question 24

Question
What is true about AppExchange? Choose 2)
Answer
  • Customer can download pre-build application approved by Salesforce
  • Partner Portal Users can download account and contact records
  • Support Users can download service cloud
  • System admin can download customized dashboard and reports

Question 25

Question
The cloud scheduler has which capability? (Choose 2)
Answer
  • The cloud scheduler allows users to view available meeting times on lead and contact calendars
  • The cloud scheduler can be enabled at the user profile level
  • A custom logo can be added to the meeting request email sent to a contact or lead
  • Salesforce can automatically propose multiple meeting times based on Salesforce user calendars

Question 26

Question
What is true about folder sharing? (Choose 2)
Answer
  • Read Only
  • Read/Write
  • Read
  • Read/Write/Create
  • Read/Write/Create/Edit

Question 27

Question
What can we change in the standard object field (Choose 3)
Answer
  • Field type
  • Picklist values
  • Help text
  • Label
  • Default text values

Question 28

Question
What should a system administrator consider when deleting a custom field?(Choose 3)
Answer
  • Field values should be archived before a field is deleted
  • Existing field values should be transferred to a new custom field
  • Delete fields and values can be restored from the recycle bin within 15 days
  • Fields must be removed from page layouts after being deleted
  • Fields used in workflow and assignment rules cannot be deleted

Question 29

Question
Universal Containers has custom object named Survey that needs to access field from Account. In Account record, users should able to view related Survey records. How to achieve this? (Choose 2)
Answer
  • Create a lookup field on Survey
  • Create a lookup field on Account
  • Enable related list of Survey in Account page layout
  • Enable related list of Account in Survey page layout

Question 30

Question
What does user profile controls? Choose 3
Answer
  • Field Level Security
  • App Assignment
  • Locale
  • Feature License
  • Record Type Assignment

Question 31

Question
Sales reps at Universal Containers need assistance from product engineers when selling certain products. Products engineers do not have access to opportunities, but need to gain access when they are assisting with a specific deal. How can a system administrator accomplish this?
Answer
  • Enable Account Teams and allow users to add the product engineer
  • Notify the product engineer using opportunity update reminders
  • Use similar opportunities to show opportunities related to the product engineer
  • Enable sales team and allow users to add the product engineer

Question 32

Question
A user is able to import leads but cannot create a campaign . How can admin resolve this issue?
Answer
  • Grant the user delegated administration rights to campaigns
  • Assign the user to the standard marketing user profile
  • Select the marketing user checkbox on the user record
  • Create a campaign sharing rule to grant access to the user

Question 33

Question
User needs to make a chart with multiple levels and groupings (grouping by 2 fields), which chart type should be used? (Choose 2)
Answer
  • A. Funnel
  • Grouped bar chart
  • Donut
  • Stacked bar chart

Question 34

Question
There is custom object for recruiting application to track open position. The administrator needs to give recruiting users the ability to read, create, edit and delete the position records. How this can be achieved?
Answer
  • Use and existing custom profile that will automatically have the custom object permission enabled
  • Create a custom profile and enable the custom object permissions
  • Modify a standard profile and enable the custom object permissions
  • Use an existing standard profile that will automatically have the custom object permissions enabled

Question 35

Question
How system admin can add users to Salesforce organization using chatter free? (Choose 2)
Answer
  • Assign chatter free license to existing Salesforce users
  • Create users in the organization and assign them a chatter free license
  • Assign chatter free license to outside the specific email domains
  • Enable invites to allow users to invite others within specific email domains

Question 36

Question
Which option is available when scheduling a dashboard refresh? (Choose 2)
Answer
  • View and remove the dashboard refresh from the scheduled jobs page
  • Send a refresh notification to users who have access to the dashboards
  • Schedule the dashboards to refresh in different time zones
  • Schedule a dashboard component to refresh at a specified time.

Question 37

Question
Case assignment rules can be assigned to: (Choose 2)
Answer
  • Case Team
  • Contact
  • Queue
  • User

Question 38

Question
Which currency is used as the basis for all currency conversion rates when the multiple currencies feature is enabled?
Answer
  • Corporate Currency
  • Personal Currency
  • Record Currency
  • Active Currency

Question 39

Question
A sales rep at Universal Containers has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the stage change? (Choose 2)
Answer
  • Account Rating
  • Sales Quota
  • Probability
  • Forecast category

Question 40

Question
What can be used to automatically prevent duplication of records?
Answer
  • Data Loader
  • Data Export Service
  • Import Wizard
  • Excel Connector

Question 41

Question
A new account record type is created, however sales user are unable to select the new record type when creating new account records. What can be possible reasons? (Choose 2)
Answer
  • The record type has not been set as the default record type
  • The record types has not been activated
  • The record type does not have an associated page layout
  • The record type has not been added to the sales users profile

Question 42

Question
Which data can be highlighted in a report using conditional highlighting? (Choose 3)
Answer
  • Grand Total
  • Summarized Totals
  • Date Field
  • Summary Formulas
  • Grouped by field names

Question 43

Question
Sales Operation Team needs to access opportunity records owned by sales reps and be able to edit, delete, and transfer them afterwards. How can system admin achieve this?
Answer
  • Add Sales Operation to default SalesTeam
  • Change OWD settings of opportunities to public read-only
  • Assign role of Sales Operation Team to one above the role of sales rep
  • Use sharing rules to share records of sales rep to Sales Operation Team

Question 44

Question
What can users do with Mobile lite? (Choose 2)
Answer
  • Search for records that were not previously downloaded to mobile device
  • View, Create, edit and delete custom objects
  • View Campaigns and manage campaign members
  • View, create, edit, and delete accounts, contacts, and opportunities

Question 45

Question
Which is true for a dynamic dashboard?
Answer
  • The dashboard automatically sends an email when the underlying data changes
  • The dashboard refreshes automatically whenever the underlying data changes.
  • The dashboard components resize based on the device used to view the dashboard
  • The data displayed varies based on the user viewing the dashboard

Question 46

Question
What do system admin needs to enable in order to edit from a list view?
Answer
  • Enhance profile list views
  • Enhanced lists
  • Enhanced page layout editor
  • Inline editing

Question 47

Question
What can be considered when configuring the lead conversion process? (Choose 2)
Answer
  • Custom lead fields can be mapped to account, contact and opportunity fields
  • Standard lead fields are automatically converted to account, contact and opportunity fields
  • Custom lead fields can be mapped to custom object fields
  • Roll-up summary lead fields can be mapped to custom contact fields

Question 48

Question
Universal Containers wants to be pro-active with managing their Customer Warranty Coverage. What must be done, to ensure that sales agents would be notified when a warranty reach a one month prior to its expiration?
Answer
  • Assignment Rule
  • Escalation Rule
  • Validation Rule
  • Workflow Rule

Question 49

Question
Which of the following is true about Page layouts
Answer
  • Controls the field level security
  • Controls what user will see in edit and detail page
  • Controls the sharing rules in edit and detail page
  • Assign record types to users and profiles

Question 50

Question
How can you make field hidden from list view, reports and global search ?
Answer
  • Use OWD and Sharing Rule
  • Use Profile
  • Use Field Level Security
  • Use Role and Public Group
  • Remove field from Page Layout

Question 51

Question
Universal Containers requires that its Salesforce account data, including attachments, be backed up monthly. Which tool should a system administrator use to accomplish this?
Answer
  • Data Export Service
  • Data Loader
  • Analytic Snapshot
  • Report Export

Question 52

Question
Universal Containers needs to use cases to manage both customer support issues and internal change requests. Which functionality should a system administrator use to meet this requirement? (Choose 3)
Answer
  • Support Processes
  • Record types
  • Delegated Administration
  • Page Layout
  • Validation rules

Question 53

Question
Criteria - Based sharing rules can be created for: (Choose 3)
Answer
  • Account
  • Solutions
  • Campaign Members
  • Contact
  • Opportunities

Question 54

Question
Where can multi-language solution search feature be enabled? (Choose 2)
Answer
  • Solutions Search Tab
  • Salesforce Content
  • Self Service Portal
  • Public Solutions

Question 55

Question
A user is locked out after multiple attempts. What action can system admin perform to unlock him? (Choose 2)
Answer
  • Click Unlock button on User Detail
  • Click Reset Password button
  • Login on behalf of user and change his password
  • Email Password to User

Question 56

Question
What is valid when defining custom report type if account is the primary object and contact is the secondary object?
Answer
  • An account may or may not have related contacts
  • A contact must have exactly one related account
  • An account must have exactly one related contact
  • A contract may or may not have related accounts

Question 57

Question
Neptune Travels uses web-to-lead form to capture leads from its website and a lead assignment rule to assign the leads to the appropriate sales representatives. How can a system admin ensure that all leads are handled even when they do not meet the assignment criteria?
Answer
  • Create a validation rule to route unassigned leads
  • Create an escalation rule to route unassigned leads
  • Specify the lead creator
  • Specify a Default Lead Owner

Question 58

Question
What can a marketing user do using the Manage Members button on a campaign record? (Choose 2)
Answer
  • Associate existing contacts with the campaign
  • Associate existing opportunities with the campaign
  • Import new leads and associate them with the campaign
  • Create a custom reporting including all campaign members

Question 59

Question
Which option is available when using the process visualizer? (Choose 2)
Answer
  • Share annotated approval diagrams
  • Add approval steps from the process visualize
  • View approval processes as flow chart
  • Edit the criteria used to trigger the approval process

Question 60

Question
There is requirement to send an email to each lead received from its website. The incoming leads country should determine the language of the email sent to the lead. How this can be done?
Answer
  • Create an email template for each language and a workflow alert to send the appropriate template
  • Create an email template for each language and an assignment rule to send the appropriate template
  • Create a single email template and use the translation workbench to translate and send the appropriate template
  • Create an email template for each language and an auto response rule to send the appropriate template
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