Question 1
Question
The Sales director wants to be notified when opportunities are created with an opportunity value of more than $100,000. How can you accomplish this? There are 2 correct answers
Answer
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Create a workflow email alert with a workflow criteria based on the opportunity value field
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Create a workflow task action to create a reminder task for the Sales director when an opp is created with an opportunity value of greater than $100,000.
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Create a popup notification alert for the Sales director based on the opportunity value field
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Create a reminder alert for the Sales Director that will appear on the home page when he logs in
Question 2
Question
After an account plan is completed it goes to a Sales Manager for approval. A Sales Manager has review the plan but would like to update one of the fields in the plan before approving it. What is true regarding editing records that have been submitted for approval?
Answer
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Once a record is submitted, it is locked and cannot be edited.
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Only an admin can edit a record that is locked by an approval process.
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The Sales manager would need to reject the record to unlock and edit it.
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It is possible for an approver to edit a record locked by an approval process.
Question 3
Question
When an approval process is set up, there is an option to specify if only an admin or the admin and the currently assigned approver can edit records during the approval process.
Question 4
Question
Which objects are part of the Sales Cloud?
Answer
-
Leads, Opps, Forecasts, & Agent Console
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Leads, Campaigns, Opps, & Forecasts
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Leads, Contacts, Quote & Entitlements
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Accounts, Contacts, Opps, & Knowledge
Question 5
Question
Which of these is NOT a Standard SalesForce.com Profile?
Answer
-
Marketing User
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Sales User
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Contract Manager
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Solution Manager
Question 6
Question
Will data be lost in a Custom Field if Data Type is changed to Number from any other Data Type?
Question 7
Question
On Lead Conversion a Lead Object Custom field cannot be mapped to Which Object custom field?
Answer
-
Account
-
Contacts
-
Case
-
Opportunity
Question 8
Question
Dashboards can be created by using Standard Reports as Source Reports?
Question 9
Question
Which tool should be used to Import more then 65000 records in Salesforce.com?
Answer
-
SFDC Import Wizard
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Data Loader
Question 10
Question
Which of the following is NOT a Standard Salesforce.com Functionality?
Answer
-
Email to Lead
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Email to Case
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Web to Lead
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Web to case
Question 11
Question
Which of the following is Not a Mandatory Field while creating a User Record?
Answer
-
Profile
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Role
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Alias
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Community Nickname
Question 12
Question
A user successfully login’s at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user’s Profile are set from 7:30 AM to 3:30 PM?
Answer
-
User is automatically Logged Out
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User keeps working continuously without any issues
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User is asked in a Popup window if he would like to extend his session
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User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.
Question 13
Question
What is the Impact on a User of the Organization level Locale Changes?
Answer
-
The default Locale of the user is also set to the new Organization Level locale
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The User is asked for a Choice, if he would like to choose New Organization Locale or his own Locale
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No Impact on the User as he keeps using his own default Locale
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From a new session, user will see everything in the New Organization Locale
Question 14
Question
API’s are not available for use in which Salesforce.com edition?
Answer
-
Developer Edition
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Professional edition
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Enterprise Edition
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Unlimited edition
Question 15
Question
Which Feature is not available in Salesforce.com ?
Answer
-
Profile based Login Hours
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Profile based Login IP Ranges
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Organization based Login Hours
-
Organization based Login IP ranges
Question 16
Question
For how many days deleted records are kept in the Recycle Bin?
Question 17
Question
Which of the following is the best way to make the Field Mandatory for everyone?
Answer
-
Page Layout
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Validation Rule
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Roles & Profiles
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Field Level Security
Question 18
Question
Which of the following is not a Standard Salesforce.com Application?
Answer
-
Service
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Sales
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Call Center
-
Community
-
Marketing
Question 19
Question
Which of the field types cannot be used as an External Id?
Answer
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Text Field
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Number Field
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Picklist Field
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Email Id Field
Question 20
Question
Which of the following cannot be on the controlling side of the Dependent Picklist?
Answer
-
Checkbox
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Custom Picklist
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Standard Picklist
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Multi Select Picklist
Question 21
Question
On Lead Conversion, the Close Date of the newly created opportunity is automatically set to?
Question 22
Question
Which of the following profile permissions will enables the User to edit any record, regardless of the Sharing Model?
Question 23
Question
Can an administrator change the profile settings of the Standard Solution Manager profile?
Question 24
Question
Queues cannot be created on which Object in salesforce.com?
Answer
-
Lead
-
Case
-
Account
-
Custom Object
Question 25
Question
Which of the following is not a valid business process in Salesforce.com?
Answer
-
Sales Processes
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Marketing Process
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Lead Processes
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Support Processes
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Solution Processes
Question 26
Question
What is the significance of Primary Master – Detail Relationship in a Junction Object?
Question 27
Question
What happens when you delete an object that is related to a junction object by a lookup relationship?
Answer
-
The junction object is deleted
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The related fields in the junction object is deleted
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The master records are deleted
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The intersection object is deleted
Question 28
Question
Can the User Records be permanently deleted from the Salesforce.com?
Question 29
Question
Which of the following objects cannot be imported via the Salesforce.com Import Wizard?
Answer
-
Leads
-
Accounts
-
Opportunities
-
Solutions
Question 30
Question
Salesforce.com record Id’s are Identical in?
Answer
-
Production and Config Only Sandbox
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Production and Developer Sandbox
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Production and Full Copy Sandbox
-
Record Id’s are always different in different environment
Question 31
Question
A custom field is made Read only from the Field level security and Required from Page layout. The Field will be
Question 32
Question
Which of the following is not a Roll Up summary field operation?
Answer
-
SUM
-
MAX
-
MIN
-
Count
-
Average
Question 33
Question
How many fields can be enabled for tracking on a custom Object?
Answer
-
10
-
20
-
30
-
40
-
None of the Above
Question 34
Question
Which of the following is not part of the Profile?
Answer
-
User License
-
Page Layout
-
Record Types
-
Field Level Security
-
Roles
Question 35
Question
How many Custom Summary Formula Fields are allowed on a single Report?
Question 36
Question
Is it possible for a user to see different Set of data in Report and in a Dashboard based on the same Report?
Question 37
Question
Which of the following is not an available function in the Formula Fields?
Answer
-
HyperLink
-
Substitute
-
RPad
-
Vlookup
Question 38
Question
Which of the following cannot be used as a source report for the Analytical Snap Shot?
Answer
-
Tabular Reports
-
Summary Reports
-
Matrix Reports
-
All can be used
Question 39
Question
Which Import functionality of salesforce.com should be used if one needs to import the 30000 Accounts in Salesforce.com?
Answer
-
Import Wizard
-
Data Loader
-
Any one of A or B
-
None of A or B
Question 40
Question
All dashboard viewers see data based on the security settings of the Running User—regardless of their own personal security settings?
Question 41
Question
How many custom fields can be created on an object in an unlimited Edition?
Answer
-
100
-
200
-
500
-
Unlimited Fields
Question 42
Question
Which Type of Reports can't be used to create groups of data or charts?
Answer
-
Tabular
-
Summary
-
Matrix
-
None of the Above
Question 43
Question
How many Roll Up summary fields can be created in the enterprise Edition on a Custom Object?
Question 44
Question
A sales team is a set of users that normally work together on _________ ?
Answer
-
Accounts
-
Leads
-
Opportunities
-
Contacts
-
Cases
Question 45
Question
Which feature in SFDC combines a list view and related records into one screen with different frames so that users have all the information they need when interacting with Salesforce.com?
Answer
-
Accounts
-
Asset
-
Console
-
Call Center
-
Campaign
Question 46
Question
On which OWD sharing defaults the Sharing Rules can’t be defined?
Question 47
Question
What happens when a user owns an opportunity record but does not have the Read permission on Opportunity Object?
Answer
-
He still sees the Opportunity record
-
He is not able to see the Opportunity Record
-
This case can never arise
Question 48
Question
Account team is a set of users that normally work together on _________?
Answer
-
Accounts
-
Leads
-
Opportunities
-
Contacts
-
Cases
Question 49
Question
Conditional highlighting can not be used for?
Answer
-
Tabular Reports
-
Summary Reports
-
Matrix Reports
-
None of the Above
Question 50
Question
Which of the following is an automated process your organization can use to approve records in Salesforce.com?
Answer
-
Validation Process
-
Approval Process
-
Workflow Rules
-
Record Types
Question 51
Question
Which of the following Email Template cannot be used to send a mass email?
Answer
-
Text
-
HTML with Letterhead
-
Custom HTML
-
Visualforce
Question 52
Question
Which of the following object does not support the Business process?
Answer
-
Lead
-
Account
-
Opportunity
-
Case
-
Solution
Question 53
Question
In which of the following edition you can create a Managed Package?
Answer
-
Professional Edition
-
Full Test Sandbox
-
Developer Edition
-
Unlimited Edition
-
Enterprise Edition
Question 54
Question
Can a user restrict access with the help of the sharing rules?
Question 55
Question
Is it possible for users to override their own forecasts and forecasts for users below them in the forecast hierarchy?
Question 56
Question
With sharing rules one can make automatic exceptions to the organization-wide default for defined sets of users.
Question 57
Question
An opportunity that reaches the threshold with 80% probability will trigger additional alerts if the probability subsequently goes higher to 85%.
Answer
-
Yes
-
No
-
Depends on the Settings
Question 58
Question
Which of the following types of packages can be upgraded?
Answer
-
Managed Packages
-
Unmanaged Packages
-
Both A & B
-
None of the Above
Question 59
Question
Which of the following feature allows you to send an email when an opportunity reaches a threshold value?
Answer
-
Validation Rule
-
Big Deal Alert
-
Opportunity Alert
-
Big Ticket Email
Question 60
Question
Conditional Highlighting only applies to the first summary field column in the table?