Six sigma & quality culture

Beschreibung

The link between six sigma and quality culture - an empirical study Davison, L. and Al-Shaghana, K. 2007
Fernanda Orvañanos Sotomayor
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Fernanda Orvañanos Sotomayor
Erstellt von Fernanda Orvañanos Sotomayor vor etwa 7 Jahre
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Zusammenfassung der Ressource

Six sigma & quality culture
  1. six sigma
    1. tool
      1. understand variation
        1. reduce it
          1. consistent functionality
            1. better processes
              1. reliable products
                1. lower costs
                  1. happier customers
          2. management philosophy
            1. structured programme
              1. holistic, organic approach
                1. maximize benefits
              2. organisational structure
                1. high profile employees
                  1. improvement projects
                    1. core competencies
                      1. statistics
                        1. soft skils
                          1. problem solving
                          2. team based projects
                            1. effective teamwork
                      2. corporate cultural change
                        1. paradigm shift
                          1. expectation of highest quality
                            1. passion for continuous improvement
                          2. culture
                            1. spontaneous
                              1. grow up from below
                                1. sum of individual actions & experience
                            2. change agents
                              1. motivation, reward, policy, values, environment, structure
                                1. participative management
                                  1. 2 way communication
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