Zusammenfassung der Ressource
Six sigma & quality culture
- six sigma
- tool
- understand variation
- reduce it
- consistent functionality
- better processes
- reliable products
- lower costs
- happier customers
- management philosophy
- structured programme
- holistic, organic approach
- maximize benefits
- organisational structure
- high profile employees
- improvement projects
- core competencies
- statistics
- soft skils
- problem solving
- team based projects
- effective teamwork
- corporate cultural change
- paradigm shift
- expectation of highest quality
- passion for continuous improvement
- culture
- spontaneous
- grow up from below
- sum of individual actions & experience
- change agents
- motivation, reward, policy,
values, environment, structure
- participative management
- 2 way communication