2.5 - Legislation

Keywords
1. Legislation
  Anmerkungen:
  - A set of rules that governs the way society operates. It is another term for laws.
2. Consumer Laws
  Anmerkungen:
  - Laws that have been introduced to prevent business from treating their customers unfairly.
Consumer rights act 2015
1. Consumer laws are laws that have been introduced to prevent businesses from treating their customers unfairly.
2. The consumer rights act 2015 provides consumers with protection and clear rights when buying goods and services.
3. The act covers product quality, returning goods, replacements and delivery rights.
4. Products sold to consumers must be of a satisfactory quality, fit for purpose and as described, e.g. gluten-free bread must be gluten-free.
5. Goods delivered to home are protect against going missing and getting stolen.
6. They are also protected against late delivery.
7. Businesses cannot put unfair terms in contracts with customers, e.g. hidden fees for flights.
Consumer laws
1. Product safety
  1. Food and safety act
    Anmerkungen:
    - 1990- makes it illegal to sell unsafe food that can cause illness.
  2. Food and drug act
    Anmerkungen:
    - 1984- Things can and cannot be added to food and makes it illegal to make food in unclean buildings.
  3. Consumer protection act
    Anmerkungen:
    - 1987- stops businesses selling dangerous products to consumers and makes them liable for any injures caused by defective products.
2. Product labelling
  1. Labelling of food regulations
    Anmerkungen:
    - 1970- Packaging must contain a list of ingredients on the label.
  2. Weights and Measures Act.
    Anmerkungen:
    - 1986- the weight or measure of the contents of the product should be correct and stated on the packet.
  3. Unfair trading regulations
    Anmerkungen:
    - 2008- Makes it illegal to give consumer incorrect information on packaging and labelling.
3. sale of products
  1. Consumer credit act
    Anmerkungen:
    - 1974- stops businesses charging very high interest rates on loans, e.g. car loans.
4. Using information
  1. Consumer Misuse act
    Anmerkungen:
    - 1990- prevents people looking at information stored on computers they have no right to read.
  2. data protection act
    Anmerkungen:
    - 1988- Controls the use of consumers' information.
Effects of consumer law on business
1. Drawbacks include increases in the cost of production, e.g. out of date food cannot be sold.
2. Businesses cannot sell customer details for extra money without customer permission.
3. Benefits of consumer laws include: the law creates more trust with customers so that could result in higher sales.
4. Consumer laws mean all businesses have to provide safe goods so competition is fair across the market or industry.

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2.5 - Legislation

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