CHAPTER 4

CHAPTER 4

KEY PERFORMANCE INDICATORS
1. STRATEGIZE
2. PROPOGATE
3. INDICATE
4. MEASURE
Metrics for measuring and managing strategic intiatives
1. Web Site Metric
  1. Abandoned Registration
  2. Conversation Rate
  3. Click-Through
  4. Cost Per Thousand (CPM)
  5. Page Exposures
  6. Total Hits
  7. Abandoned Shopping Carts
  8. Unique Visitors
2. Supply Chain Management (SCR)
  1. Customer order promised cycle time
  2. Inventory Turns ( Inventory Turnover )
  3. Inventory Replenishment Cycle Time
  4. Back Order
  5. Customer Order Actual Cycle Time
3. Customer Relationship Management (CRM )
  1. Marketing Metrics
  2. Services Metrics
  3. Sales Metrics
4. Business Process Reengineering ( BPR )
  1. Balance Score Card
  2. Vision and Mission
    1. Internal Business Processes
    2. Learning and Growth
    3. Customer
    4. Financial
5. Enterprise Resource Planning (ERP)
EFFICIENCY IT METRIC
1. Measure the performance of IT System
2. Focus on TECHNOLOGY
  1. Throughput
  2. Speed
  3. Availability
  4. Accuracy
  5. Web Traffic
  6. Response Time
3. Implies doing THINGS RIGHT
4. Amount of information can travel through system at any point
EFFECTIVENESS IT METRIC
1. Focus on an organization's goals, strategies, and objective
  1. CUSTOMER SATISFACTION
  2. USABILITY
  3. CONVERSION RATES
  4. FINANCIAL
2. Implies doing RIGHT THINGS
SECURITY
1. An issue for any organization offering products or services over internet
2. Inefficient for an organization
  1. Slow down processing
3. TO BE EFFECTIVE
  1. IMPLEMENT INTERNET SECURITY

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