Zusammenfassung der Ressource
Methods of
Improving
Quality
- Total Quality Management
- TQM is a philosophy, not a tool
- A way of looking at a quality issue
- Requires commitment from the
whole organisation, not just the
quality control department
- The business considers quality in
every part of the business process from
- Design to
- to
- Sales
- TQM is about building-in rather than
inspecting-out.
- Success of TQM depend on it being
imbedded in the organisational culture
- Quality Control
- Quality Assurance
- Improvement