PROCESS

PROCESS

DEFINITIONS
1. Black box with inputs and outputs
  1. creates something of higher value at the end
2. S-I-P-O-C
  1. Supplier
  2. Input
  3. Process
  4. Output
  5. Customer
3. Designes set of tasks
  1. Together create outcome of value
STRATEGIC IMPACT OF PROCESSES
1. Texas instruments
  1. 3 key process
    1. retailer engagement
    2. parent engagement
    3. teacher engagement
2. Progressive Insurance
  1. process of pricing
    1. from pricing averages --->to averages by people
3. ZARA
  1. transform clothing business
    1. process allowed them to outcompete
survive and succeed by power of processes
1. GOAL
  1. PROFIT
  2. NON PROFIT
2. are CROSS FUNCTIONAL
TURBULENT WORLD
1. * Rapid pace of change
2. *Global market
3. * New technologies
4. * Smarter customers
WHAT DO ORGANIZATIONS NEED?
1. Speed to market
2. Customer happiness
  1. GOLDEN RULE!!
3. Innovation
4. Rapid response to external turbulence
PRINCIPLES
1. 1. You are what you do
2. 2. Structure is a weak lever of change
3. 3. Strategy is a process, not a binder
4. 4. Yesterday will not be like today
5. 5. All work is process work
THE ROOT PROBLEM
1. Sales
2. Finance
3. Engineering
4. Production
T-C-P-A-O-S
1. the customer pays all our salaries
THE 2 FLAVORS OF PROCESS PLAYOFF
1. TACTICAL
2. STRATEGIC
CONFIABLES Y EFICIENTES
1. Org. funcionales/matriciales
  1. Reorientar actividades
    1. Proceso de valor al cliente
      1. sea claro para todos
        recursos necesarios
        con un solo responsable(PROCESS OWNER)
2. PROCESOS TRANSVERSALES DE INICIO A FIN
3. PROCESOS DE APOYO/HABILITADORES
  1. PROCESOS ADMINISTRATIVOS
La admon. de procesos, empieza desde los 60's
1. en los 80's cobra auge
  1. europa
    1. américa
      1. Japón
  2. DR. MICHAEL HAMMER
    1. LIBRO: REINGINEERING THE CORPORATION : A MANIFESTO FOR BUSINESS REVOLUTION

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