Types of clients

Distrustful customer
1. characteristic
  1. doubt everything and everyone
  2. reject even the most logical arguments
2. Situations
  1. When you think you have been given incomplete information
3. Treatment
  1. Ask you questions
Controversial customer
1. characteristic
  1. Provoke discussion
  2. Be suspicious of the solutions offered
2. Situations
  1. When we waste your time with waiting or delays
3. Treatment
  1. Listen to your complaints carefully and without interruption
Know-it-all customer
1. characteristic
  1. You think you know everything
  2. He is very proud and wants to impose himself
2. Situations
  1. In critical situations
3. Treatment
  1. Do not take away the reason or argue
Thorough customer
1. characteristic
  1. Know what you want and look for
  2. Use few words
2. Situations
  1. Situations beyond your control
3. Treatment
  1. Show seriousness and interest
talkative customer
1. characteristic
  1. : Friendly, talkative, smiling, of those who extrude in their explanations and even repeat the speech
  2. Apparent security
2. Situations
  1. When they are treated with much preference, it can make us lose much more time than necessary in a visit
3. Treatment
  1. Be nice but keep your distance
Indecisive customer
1. characteristic
  1. Shy and insecure
  2. It is difficult for them to decide
2. Situations
  1. When you have multiple options to choose from
3. Treatment
  1. You need more dedication than another client
Impulsive customer
1. characteristic
  1. You continually change your mind
  2. He is impatient, superficial and emotional
2. Situations
  1. In situations that make you think
3. Treatment
  1. Argue briefly and concisely
Rude customer
1. characteristic
  1. Permanent bad mood
  2. Discuss with ease
2. Situations
  1. Before any point of view different from yours
3. Treatment
  1. Be courteous, whatever you say (remember the assertive attitude)

Nächster

Types of clients

Beschreibung

Zusammenfassung der Ressource

Medienanhänge

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