Zusammenfassung der Ressource
Senior tech resource overstretch
- Increased engagement with ICT
- Increasing need for DevOps
- Expanding change portfolio
- Lack of skillset in support team
- Increasing numbers of direct approached to Chris
- Support for existing tech portfolio
- No. of staff/tickets vs day to day engineers
- Ops Manager role no longer exists
- ICT team growth
- Failure demand