3031068
Beschreibung
Mindmap von tammy tian, aktualisiert more than 1 year ago
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Erstellt von tammy tian
vor mehr als 9 Jahre
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FedEx Information Systems
- Transaction Process System
- Keep track of details such as weight
& volume
- Each package weight is unknown and planes are often not
fully loaded or overloaded, causing inefficiency.
- With the weight of the packages, transport can be fully
utilized and delivered efficiently.
- Each package weight is unknown and planes are often not
fully loaded or overloaded, causing inefficiency.
- Determine price per item
- Receptionist are unable to answer the customers
about the price.
- Customers can know the price of their package on
the spot.
- Receptionist are unable to answer the customers
about the price.
- Help locate item's destination
- Customers are unable to know where their package
is currently at and cannot gauge the arrival of it.
- Customers can easily access the location of their
parcels.
- Customers are unable to know where their package
is currently at and cannot gauge the arrival of it.
- Keep track of details such as weight
& volume
- Management Information System
- Monitor item's status
- Customers have no clue as to where their package is
- Customer are able to know where their package is in real
time.
- Customers have no clue as to where their package is
- Coordinate transport
- Delivery line is interrupted and transport is left to deliver nothing.
- Delivery line is interrupted and transport is re-coordinated to
deliver other packages.
- Delivery line is interrupted and transport is left to deliver nothing.
- Monitor item's status
- Decision Support System
- Analyze business
data
- Packages go missing or deliveries are
delayed. No follow-up provided.
- Packages go missing or deliveries are
delayed. DSS provide the information
required for decision-making.
- Packages go missing or deliveries are
delayed. No follow-up provided.
- Analyze business
data
- Customer Relationship Management System
- Manage business interactions with
current & future customers
- Customers only fill up service satisfaction
forms.
- Provide information to make sure
business processes are in line with
customers' expectations.
- Customers only fill up service satisfaction
forms.
- Organize, automate & synchronize
- All feedback are hard
copied and overlooked.
- Customer's feedback are easily
accessible and organized to
categories.
- All feedback are hard
copied and overlooked.
- Manage business interactions with
current & future customers
- Knowledge Management System
- Stores & retrieves knowledge
- Business sticks to old
traditions and does not
develop any new ideas.
- Able to find more ideas such as effective
ways to package the goods and deliver them
at a faster and cheaper way.
- Business sticks to old
traditions and does not
develop any new ideas.
- Stores & retrieves knowledge
- Enterprise System
- Support business processes & information flow.
- Information between functional areas take time to be
communicated.
- Integrated system allows
communication to be smooth.
Allowing faster decision-making &
faster follow-ups.
- Information between functional areas take time to be
communicated.
- Support business processes & information flow.
- Executive Support System
- Turn business data into reports
- Managers go through piles of data to find out what they
need. Waste lots of time and effort.
- Managers can quickly at a glance learn
about the financial statuses, staff,
schedules and more through the reports.
- Managers go through piles of data to find out what they
need. Waste lots of time and effort.
- Turn business data into reports
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