My Career Path- Merissa Mckinney 02/20/22

Anmerkungen:

• Needs to be presented in order to see not only past accomplishments but how I have grown and developed. Also how to improve from past behavior. 

1. Studied STAR Method for interview process
   1. Was a part of the L.E.A.D program

      Anmerkungen:

      • Was a part of the lead program as a CSR in order to develop and grow and prepare for possible move to resolutions. 
      1. Took the lead in inventing ideas and ways to encourage team engagement .

         Anmerkungen:

         • Took part in creating games for the team in order to help improve status quo. Worked with supervisor Greg Ethridge in order to provide homer dollars and other prizes. 
         1. Assisted new associates with any questions regarding polices and procedures.

            Anmerkungen:

            • Actively engaged in new associates such as Brenda Deathridge who was able to move within the company from phones to messaging. Took part in her development in how to handle situations and de-escalating skills such as how to present information to the customer. 

Anmerkungen:

• This will be my checklist on what I want to get accomplished through my current growth. These will be my attainable goals in where I need to be in order to get where I want to go within my career. 

1. Become supervisor
   1. Work on developing within role.

      Anmerkungen:

      • Working on this role will me manage to behaviors in order to improve not only productivity but also ones own development. To be able to help others in their roles and further develop their careers 
      1. Get certification in order to work Human resources
2. Go into Human Resources

Anmerkungen:

• This will show my plans to develop in my current role. Will also show behavior changes preferably in the positive from pas accomplishments. Will also give me a guide or goal planner on what I want to accomplish in my current role. 

1. Currently working with a mentor

   Anmerkungen:

   • Working with a mentor will help me further develop as a leader. Working with Team mate Juan will help develop my soft negotiating skills and how to de-escalate certain situations that I plan to work on and improve in order to develop positive behavior to get to root causes of situations. 
   1. Being a Leader in the L.E.A.D program

      Anmerkungen:

      • Working on my own self confidence will help develop the needed skills to help develop others. Being a leader is being one in servitude to others and being in the L.E.A.D program will help develop these skills and confidence in myself. 
      1. Taking on additional roles/responsiblities

         Anmerkungen:

         • Taking on additional responsiblites or roles will help develop being able to not only multitask but also how to be put in challenging situations I would have to overcome as the goal of my next role would hopefully be would be supervisor. 
   2. Get your B.S degree.

      Anmerkungen:

      • Currently going to school for business management . I hope that this will  not only help further my current career but developing other long term goals that I wish to accomplish.