ConnectWise

Beschreibung

UDNI Mindmap am ConnectWise, erstellt von bfulton am 21/11/2013.
bfulton
Mindmap von bfulton, aktualisiert more than 1 year ago
bfulton
Erstellt von bfulton vor etwa 11 Jahre
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Zusammenfassung der Ressource

ConnectWise
  1. Blog
    1. University
      1. Certifications
        1. Videos
          1. Partner Kits
            1. Time Commit for each
            2. Newsletter
              1. Review RoadMap Monthly
              2. HTG Group
                1. Research Group
                2. Priorities
                  1. Config items
                    1. Service Support
                      1. Choosing the right help desk model
                        1. Client Needs
                          1. UDNI Needs
                            1. Should we begin using tasks within tickets?
                            2. Think thru Service Support chain of events
                              1. Workflow diagrams
                                1. Project Mngt
                                  1. Resource Mngt
                                  2. Customer Survey upon ticket completion. Was this ticket completed to your satisfaction?
                                  3. Deliver superior service
                                    1. CW HelpDesk Toolkit
                                  4. Task List
                                    1. Ticket Templates
                                      1. Recurring Tickets
                                      2. Modern Office review
                                        Zusammenfassung anzeigen Zusammenfassung ausblenden

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