Problems

Problems

How to understand problems?
1. Simply put, a problem is an undesirable situation. This problem could be undesirable to one party, but not to some other parties.
  1. Thus, problems are closely tied to specific people/groups. Communication is key for understanding a problem.
    1. A single solution can't address everyone. One can design solutions that address a big group though.
      1. How to understand the needs of a diverse group?
        Surveys
        Async & structured. But could induce bias!
        Interviews
        Types: Formal/Structured or Casual
        Dont's: Avoid leading & loaded questions. Avoid double negatives
        Preparation: Define a focus, brainstorm questions, organize into lists etc
        Secondary research
        Using previous research. But might not cater properly to your needs.
        Observations
        Contextual Inquiry: Watch how people work, live and ask questions. I.e. they teach you about their lives
        Define a focus. Avoid non contextual questions.
        Inquire in real contexts
        Create a rapport with the informant for smoother conversations.
      2. Example: ATM Machines should cater to blind people, disabled people, technically illiterate people etc
  2. Example: Gambling is undesirable to addicts but not to casinos!
How to define problems?
1. Problem definitions come from interpretation and synthesis
  1. The following aspects in people's situations need to be noticed.
    1. Patterns
    2. Cause
    3. Consequences
    4. Solutions
    5. How to derive all this knowledge? Set goals & values.
      1. Set up personas.
        Do's: Keep the details accurate.
        Dont's: Avoid making up personas
      2. Set up scenarios.
        Dos: Set specific details of how, when, where etc
        Dont's: Avoid interaction details.
      3. On defining goals, personas & scenarios, the problem needs to be explained simply.
        Set up the solution space
        Specify scale and consequences
        Explanations are important as everybody's different and clear ideas help everyone agree.

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	Erstellt von Pradyumna Pasumarty vor fast 2 Jahre