Zusammenfassung der Ressource
Process to understand and define problems
- What is a problem?
- A problem is an undesirable situation that a certain category of people don't want to be in or face it.
- How do you understand the problem at hand?
- We understand the problem by communicating with different stakeholders and understand the causes and consequences of their problems.
- What are the ways of communicating with stakeholders to understand the problem?
- Conduct surveys to gain valuable large scale insights
- Conduct time consuming interviews to gain deeper insights from a limited audience
- Observing the targeted audience regarding their practices, collaboration and communication
- Leverage insights by going through research papers, books and other resources.
- Are these methods enough for understanding the problem?
- There is nothing like a right method for understanding problem. It all comes to how one can offer his skills to gain valuable insights in understanding the problem
- How do you define your problem with the vast insights you gained from the above method?
- Identify patterns in the problems described by the stakeholders
- Identify the causes and consequences of the problem
- Identify what aspects of the problem seem to be changeable
- Use the above information to generate different forms of knowledge which helps in organizing your understanding of the problem
- What are these different forms of knowledge?
- Deriving goals and values from the data and represent them explicitly to understand what they are
- Generate valid personas which describe different categories of people who will benefit from your design
- Define scenarios on what people might attempt to do with something you design
- What should we do with the knowledge obtained?
- Prepare an argument that briefly explains the problem we are solving for the stakeholders