Diagnosis

Diagnosis

Key Steps
1. 1. Selecting a conceptual model for diagnosis
  1. 2. Clarifying information requirements
    1. 3. Deciding on how best to gather data
      1. 4. Gathering information
        5. Analysis
        6. Interpretation
        7. Feedback
        Full participation
        Stakeholders work with the data to solve problems or achieve vision locally
        Mapping tools
        Qualitative, Quantitative
        Surveys, Interviews, Observation, Etc.
2. Collaborative process
Key Ideas
1. The key to effective diagnosis is to know what to look for at each org level and to recognise how levels affect one another
2. Purpose of diagnosis is to specify the exact nature of the problem, to identify the underlying causal forces, and to provide a basis for selecting effective interventions
3. Can be aimed at solving specific problems or at enabling the organisation for future development
4. Diagnosis is based on conceptual frameworks about how organisations function - serve as road maps
Org. Level Diagnosis
1. Open Systems Model
  1. Org. serves to coordinate behaviours between departments and is open to exchanges with the larger environment, and is influenced by external forces
  2. 6 Properties
    1. Environments
    2. Inputs, Transformation, Outputs
    3. Boundaries
    4. Feedback
    5. Equifinality
      1. Alignment
  3. Orgs are hierarchically ordered
    1. Groups
      1. Individual Jobs
2. Environmental inputs
  1. Design components
    1. Outputs
      1. Effectiveness
    2. Tech, systems, strategy, etc.
3. Org is effective when there is alignment between 3
Dangers
1. Confidentiality
2. Overdiagnosis
3. Crisis Diagnosis
4. Favourite Diagnosis
5. Symptoms Diagnosis
Group Diagnosis
1. Derived from Open Systems Model
2. Input
  1. Design Component (Transformation Process)
    1. Output
3. Must...
  1. Take into account org design as primary input
  2. Examine goal clarity, task structure, group composition
  3. List group performance and member quality of work life as outputs

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