Pega CSA

You are assigned to a team to develop a case lifecycle design for an application. Why would you design the case life cycle?

You are assigned to a team to develop a case life cycle design for an application. Why would you design the case life cycle?

You are developing a case life cycle for a human resources application. The first stage contains a single process named Collect Candidate Information. Which one of the following steps would you choose to include in the Collect Candidate Information process?

You are adding steps to a process named Select Insurance Policy. Which one of the following steps would be named correctly?

In a help desk ticket application the Respond to Ticket assignment can be handled by any help desk agent. To configure the assignment for routing you update the _____________?

A loan origination case requires the loan application be routed to an underwriter for verification. Any underwriter in the department can complete the verification. How would you route the verification assignment?

The goal milestone in a service level defines:

The primary purpose of a service level is to __________.

Which statement demonstrates a well-written business objective?

Which statement demonstrates a well-written requirement?

Which statement demonstrates a well-written specification?

What is the difference between a requirement and specification?

A business process requirement states that users should be able to modify the shipping address at any time and not interrupt the primary case. Which of the following options is the best way to design for this requirement?

Which requirement could be satisfied with a user action?

Adding instructions to a step ____________.

A step in the case life cycle has a Set status value of Pending-Approval. When is the status of the case automatically updated?

Business metrics are used to __________________.

On a Pega project, who is typically responsible for designing the application architecture?

With whom does a system architect work to develop application specifications?

An application references a data element found in the Work- class. How is this rule inherited by the application?

A company provides two applications to its employees. One application is managed by the Accounting department, and allows employees to submit expense reports for reimbursement. The second application is managed by the IT department, and allows employees to submit support tickets for IT-related issues.

Each application requires a data element to track the status of cases. Select the best strategy for implementing this requirement.

You check out a rule to update it. While the rule is checked out, another developer decides to test a case type by creating and processing the case. What happens when the application attempts to use the rule you checked out?

Which type of record identifies the application that a user opens when logging in to Designer Studio?

______ is a template for creating _____ at run time. Fill in the blanks with one of the following pairs.

In a mortgage application, the user creates a loan request. In order for the loan request to be approved, the loan officer must receive the results of an appraisal.

How would you configure the case types to reflect their relationship?

In an online shopping application, the primary case type PurchaseOrder has two child case types: Payment and Packaging. In processing PurchaseOrder case PO-11, Payment case Pay-37 and Packaging case Pac-56 are created.

Which of the following statements about the processing of PO-11, Pay-37, and Pac-56 is correct?

A claim case records the items of loss. The property reference to the description of an item of loss looks like this: .ItemOfLoss(1).Description. The property reference .ItemOfLoss(1).Description is an example of a __________ property?

You want to capture the delivery method for a purchase request. The options are: Standard, premium, or next-day. You use the Data Model tab to create the property. How would you define the list with the options?

A candidate's language skills are captured in a candidate case. What type of property is used to capture the candidate's language skill if the property reference looks like this: .Language(Spanish)?

What is the purpose of the pyDefault data transform?

You are configuring a declarative network that contains eleven declare expressions, which are used to calculate the interest rate for a home mortgage. For example, the target value Property Tax Assessment is used a source value when calculating the Assessed Property Value. The declare expressions use target values from other expressions to calculate their target values. The field displaying the interest rate appears on the approval form. To reduce the number of calculations in order to optimize performance, how would you configure the declare expressions?

Use data propagation to automatically copy values from a case to __________.

When does data propagation occur?

Use __________ to use conditional logic to determine which data should be propagated.

pyWorkPage stores which type of information?

Which of the following functional requirements is the most appropriate to be implemented with an Activity rule rather than a Data Transform rule?

You are writing an activity. The third step needs to be skipped if the TotalAmount is less than USD500. Which option would you use to achieve this behavior?

In an activity ProcessOrder, the fourth step invokes another activity CheckInventory. The step page for step 4 is specified to use a page named OrderInfo that is listed the Page & Classes tab. When the CheckInventory is executed by step 4 of the ProcessOrder, what is the primary page for ProcessOrder execution?

Which option for populating work party information allows users to optionally add a work party to a case while completing an assignment?

As part of an employee resignation case, the HR business partner assigned to the employee's department must perform an exit interview. You create a work party called HR Partner to model the HR business partner. HR Partner should be an instance of the ____________________ class or one of its descendants.

In which situation would you most likely create a work party?

Which variable in the assignment urgency calculation allows a user to increment the service level urgency on a case-by-case basis?

A service level agreement rule describes the following behavior:

Urgency Adjustment Interval length Limit
Start of service level 20
Goal interval 10 8
Deadline interval 20 24
Passed Deadline interval 20 24 3

The service level provides a four-hour initial delay. If the case urgency (.pxUrgencyWork) is set to 10 and the case reaches the assignment at 9am Monday, what is the assignment urgency at 12pm Wednesday?

An expense report process requires the assignment for travel expenses to be routed to a specific auditor. The auditor is also a member of an auditing work group. How would you route the assignment so that the user receives it?

An insurance company provides personal property insurance. Jewelry is categorized as a special type of personal property. Requests for jewelry coverage require that a user managing the request is trained to appraise jewelry. The requirement is to route assignments for jewelry appraisals to users who have this skill. Which one of the following routing approaches would you use?

A home loan company has home appraisal offices in various regions. Each office has its own workbasket. Company policy requires that home appraisals are assigned to offices based on the home's location. For example, appraisals for homes located in Boston are assigned to the New England office workbasket. Which routing approach would you choose to support this requirement?

In a new hire process, a hiring manager needs to be automatically notified, by email, when a job application case reaches a Collect Work Sample assignment. How would you configure this correspondence requirement?

A new hire process includes an Interview Job Applicant assignment. In the assignment, the interviewer assigns an interview score. When the case is submitted, it is routed to a Decision shape. If the score is 69 or less, the applicant is automatically rejected and the case is resolved. If the score is 70 or more, the case advances to an Assessment assignment. If rejected, both a rejection email and letter must be automatically sent to the candidate. How would you configure this correspondence requirement?

You are configuring a standard email to automatically be sent to loan applicants informing them that their loan has been approved. The requirement states that the email must include values for the applicant's name, the loan office, and the loan amount. The email must also include boilerplate content stating the loan's terms and conditions, which is regularly updated. This content is in a paragraph rule shared by other standard emails throughout the organization. How would you configure your email?

Which situation should you address with a rule circumstance?

An application change goes into effect on June 15, 2016. Due to this change, two fields are added to a user form, to collect information for compliance purposes. Assuming that today is April 30, 2016, how should you configure circumstancing for the form?

Which statement best describes the role of the base rule in circumstancing?

An application must test combinations of item size and color and return the result valid for allowed combinations. Which decision rule is best suited to this decision?

Customers under the age of 18 must provide the name and ID number of a consenting parent as part of an enrollment process. Which decision rule is best suited to determine whether to display entry fields when a consenting parent is needed?

An application recommends mobile phone plans to customers. Which type of rule predicts the customer response to an offer based on existing data?

Which statement best describes the evaluation of a When rule?

The following When rule determines whether a customer is eligible for a promotional offer when purchasing a shirt.

When..
.color="blue" or .color="green"
and
.size="large" or .size="medium"
and
.style="long-sleeve" or .color="red"

Which condition satisfies the eligibility requirement?

A job recruiter screens candidates to assess their qualifications. The recruiter determines whether the candidate matches the targeted position, matches a different position in the company, or does not match any position. A decision table, based on the recruiter's feedback, automatically advances the case through a corresponding connector named Selected Position, Targeted Position, and Reject. How would you configure the condition column(s)?

You have designed a decision tree that you want to unit test. You want to verify that every row can be evaluated regardless of the input values. How would you test your decision tree?

An online shopping application collects and displays the user's shipping address. An address contains a street number, city, state, and zip code. This information is always presented together in a group, whether it is used for an order confirmation or for invoice billing.

Which UI component is appropriate for displaying the address information?

You are designing a screen to display employee information such as job title and hire date. The display needs to present the reporting hierarchy among employees as well.

Which type of repeating layout is appropriate for this purpose?

An online shopping application has a work class named PurchaseOrder. The Work class has an embedded page for customer information, and this embedded page is of a data class named Customer. The Customer class contains an embedded page for payment information, and this embedded page is part of a data class named Payment.

You need a reusable section for displaying payment information on an order. Where should you define this section?

Using Live UI, you must reorder the position of fields on a user form. How do you use the tool in order to complete this task?

Where can you NOT include a paragraph?

The design document of an application states that the application must be implemented with UI responsiveness. Which behavior does the design require for the application?

A dynamic layout uses an Inline format to organize UI elements on the screen. The Inline format is configured with two responsive breakpoints: the first one is to change to an Inline grid triple format at 1024 pixels, and the second one is to change to an Inline grid double format at 768 pixels. The UI elements are arranged into various numbers of rows depending on the screen size and number of elements on the screen. When the screen size is at 800 pixels and there are five elements on the screen, how many elements should be in the last row?

In an application for applying to jobs, a submit button is in the section rule for uploading resume. You defined a new button style format with a gray background color and crimson font color. What do you need to do to apply this new style format to the submit button?

Where do you set the Visible When condition to display a layout based on the click of a button?

In the event-action model of dynamic UI, which of the following statements is correct regarding event processing?

You have been asked to add a field to a form in which users enter a Social Security number (nine digits). How would you configure the field to support this requirement?

You have been asked to add to a form a check box control named "Auto Insurance Discount." Selecting the check box indicates that the user qualifies for the discount. However, in order to qualify, two conditions must be met. First, the user must be older than 25. Second, the user has not received a traffic violation in three years or more. If both conditions are not met and the check box is selected, an error appears when the form is submitted. Which one of the following approaches would you use in order to support this requirement?

A requirement states that you must add a control that shows a list of book titles. The titles change on a daily basis. The book records are maintained on a database. The control must show the most current information. The organization schedules updates to the application on a weekly basis. Which of the following configurations would you use?

A manager has requested a report that shows the purchase requests for each of the regional cost centers. The manager wants to organize the results so the cost center appears only once on the report and the requests are listed under cost center. How would you configure the report definition?

A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the Case ID values so the case with the highest ID value appears at the top of the list and descends in order. How would you design the report definition to support this requirement?

Your organization has a standard loan request report that contains columns for loan ID, loan officer, work status, and a loan creation date. A manager requests a report that includes only loans created in the previous quarter and do not have a status of New. How would you configure the report filter to support this requirement?

Which type of data is exposed by default?

Which statement best describes the difference between optimizing a top-level property and an embedded property?

You have a data page with customer data. The data page is configured to reload if it is older than one hour. Which of the following best describes when the data page will be reloaded?

You need to fetch exchange rates that are updated on a daily basis from a web service and make them available in your application using a data page. Which scope would you select for the data page?

Which of the following would be typical data stored in a local data source?

In which types of UI controls are reference data from the local data source typically used?

The terms "connector" and "service" are from the perspective of __________.

If you need to access a table in an external database with advanced SQL, such as a complex join or a stored procedure, you need to use __________.

In which order are rules and data instances applied for a connector?

Data Page/Activity
Data Transform (from application data structure to integration clipboard structure)
Mapping rule (from integration clipboard structure to format specified by the target service)
Connect rule
Data Transform (from integration clipboard structure to application data structure)
Mapping rule (from format received by the service to integration clipboard structure)

You have a connector that creates a new customer record in an external system. Where do you invoke the connector from?

You have a connector that fetches a list of currency exchange rates from an external system. Where do you invoke the connector from?

Data transforms are often used prior to and after invoking the connector. What is the purpose of the data transforms?