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Which feature allows a user to group campaigns within a specific marketing program or initiative?
Campaign hierarchy
Campaign lists
Campaign members
Campaign influence
Which dashboard component can display data from the summary rows of reports?
Gauge
Table
Chart
Metric
Which Setting can a system administrator enable in the user interface? Pick 2
Customizable recent tags
Chatter messenger for specific users
Printable list views
Related list hover links
A sales user at universal container has updated the opportunity stage for an opportunity in the pipeline What may be updated as a result of the stage change? Choose 2 answers
Probability
Sales quota
Forecast category
Account rating
What is a method for adding content to Salesforce CRM Content? Choose 2 answers
Chatter files
Documents
Libraries
Attachments
Universal container uses web-to-case to convert support requests submitted through its website into cases. The support team would like salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the word “forgot” and “password”. What does the administrator need to configure to meet this requirement?
Validation rule
Email-to-case
Support Settings
Auto-response rule
A sales executive at Universal containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an administrator meet this requirement?
Create an escalation rules based on the opportunity amount
Create an auto-response rule based on the opportunity amount
Create a validation rule that evaluates the account rating
Create the workflow rule on opportunity object
The sales team at universal container wants an easy solution to gather customer requirements and share presentations with their customers What should an administrator do to help the sales team achieve this goal? Choose 2 answers
Create opportunity teams for customers
Add customers to libraries
Add customers to private chatter groups
Use chatter files to share presentations
Which statement about sharing rules is true? Choose 2 answers
Sharing rules open up access of records
Sharing rules grant delete access to records
Sharing rules grant record access to roles and public groups
Sharing rules are required in public read/write organizations
What must an administrator do when creating a record type?
Set the field level security for the record type
Create a new page layout for the record type
Assign the record type to the appropriate profiles
Add the record type to the required user records
What is the purpose of the AppExchange? Choose 2 answers
Customers can share and install apps published by salesforce partners
Support users can install the Service Cloud console custom app.
Partners can download accounts and contacts to collaborate on sales deals
Administrator can download and customize pre-built dashboards and reports
What is a capability of salesforce knowledge? Choose 2 answers
Knowledge allows an organization to share articles with partner portal users
Knowledge only allows a single article type across all data categories
Knowledge automatically creates a solution for each new articles
Knowledge uses data categories and roles to make articles visible to the specific users.
Universal container is using a private sharing model. The US sales director needs full access to all records owned by the US sales representatives. How can this be accomplished?
Define a role hierarchy where the US sales director rolls up to the CEO.
Define a role hierarchy where the US sales representatives roll up to the sales director.
Give the US sales director read/write/edit/delete object permission on the profile.
Place the US sales director in a queue with the US sales representatives.
Which circumstance will prevent a system administrator from deleting a custom field?
The field is used in a page layout
The field is used in a workflow field update.
The field is part of a field dependency.
The field is used in a report.
Universal container wants to automatically backup all Salesforce data on a monthly basis. which tool can a system administrator use to meet this requirement?
Data export service
Analytic snapshot
Import wizard
Scheduled report
What item appears in a user’s My Unresolved Items after synchronization using Salesforce for outlook? Choose 2 answers
Cases not assigned to a contact
Notes not assigned to a record
Emails not assigned to a record
Contacts not assigned to an account
Which statement about products and price books is true? Choose 2 answers
A product can have a different list price in different price books.
Price books that contain assets cannot contain products
Products without a price are automatically added to the standard price book.
The standard and list price for a product can be listed in multiple currencies.
What will occur when a system administrator creates a dynamic dashboard?
The dashboard automatically sends an email when the underlying data.
The dashboard component resize based on the device used to view the
The data displayed varies based on the user viewing the dashboard
The dashboard refreshes automatically whenever the underlying data
A time-dependent action is placed in the workflow queue when the record is created. When will the action be removed from the queue? Choose 2 answers
When the action is deleted from workflow queue.
When the record no longer matches the rule criteria
When a validation rule triggered for the record
When another record triggers the same workflow rule
What can be transferred from one user to another user during mass transfer of account records? Choose 3 answers
Open activities
Closed cases
Related custom object records
Open cases
Closed activities
Universal container set the organization-wide-setting for cases to private. When a case is escalated, case ownership changes to a Tier 2 support agent How can a system administrator give the sales operations team read/write access to all escalated cases?
Create a case assignment rule
Create a criteria based sharing rule
Create a case escalation rule
Create an ownership based sharing rule
What permission is set in a user profile? Choose 3 answers
Run reports
Marketing user
Mass email
Object permissions
Active
Which statement is true regarding an approval process? Choose 2 answers
A assignment rule defines the approver for each process step
An approval action defines the result of record approval or rejection
The approval history related list can be used to track the process
A delegated approver can reassign approval requests
What is affected by changing the default locale setting for an organization?
Time zone
Currency
Date fields
Language
What will happen when a user attempts to log in to salesforce from an IP address that is outside the login IP range on the User’s profile within the organization-wide trusted IP range?
The user will not be able to log in at all
The user will be able to log in after answering a security question.
The user will be able to log in without activating the computer
The user will be able to log in after the computer is activated.
How can a system administrator add users to a salesforce organization using chatter free? Choose 2 answers
Assign chatter Free licenses to users outside the specified email domains
Create users in the organization and assign them a chatter free license.
Enable invites to allow users to invite others within specified email domains
Assign chatter free licenses to existing user Salesforce users
When can a validation rule be used to prevent invalid data? Choose 3 answers
When record are edited by user
When records are updated by a workflow rule
When records are submitted using web-to-lead
When records are deleted by a user
When record are imported
A universal container has two business groups, products and services. Both groups will be using to track deals, but different fields are required by each group. How should a system administrator meet this requirement? Choose 2 answers
Create two permission sets
Create two record types
Create two page layouts
Create two sales processes
Universal container has a private sharing model in which region sales manager are only allow to view opportunities in their own regions. For reporting purposes, they additionally needs read-only access to opportunities in other regions. What permission can a system administrator enable to meet this requirement in the regional sales managers’ customer profile?
“view all data”
“view all” for opportunities
“Read” for opportunities
“visible” for the sales app
Which statement about chatter posts and comments are true? Choose 2 answers
Update to the chatter feed on a record are only visible to users with access to the record
Posts made to a user’s profile are visible to all users in the organization.
Posts to a user’s profile are hidden from anyone below that user in the role hierarchy
Posts to a user’s profile can be made private by clicking the icon.
Criteria-based sharing rules can be created for which objects? Choose 3 answers
Opportunities
Accounts
Users
Contacts
Campaign Members
Where can conditional highlighting be used? Choose 2 answers
Enhanced list views
Summary reports
Matrix reports
Tabular reports
The marketing team at universal containers uses a web-to-lead from to capture leads from its website and a lead assignment rule assigns the leads to the appropriate sales representatives. How can a system administrator ensure that all leads are handled even when they are not meet the assignment criteria?
Specify a default lead creator
Specify a default lead owner
Create an escalation rule to route unassigned leads
Create a validation rule to route unassigned leads
What should an administrator consider when setting up case feed?
The use case feed permission is automatically active for all profiles
Chatter feed tracking must be enabled for the case object.
Case feed replaces the standard case detail page by default.
Case feed requires the service cloud user feature license.
Universal container needs to synchronize data between salesforce and an external financial system. How can a system administrator accomplish this?
Use an external ID field to match records between the systems
Use the excel connector to export records from both systems into Excel.
Use the data loader to match records between the systems
Use the data loader to upsert salesforce records into the financial system
Universal containers currently assign its user from the facilities and IT teams to the same profile. Universal container recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object. How can an administrator meet this requirement?
Create a custom profile for users on the facilities team
Assign the facilities team to a new role in the role hierarchy
Modify the standard profile currently shared by both teams
Configure field level security on the new object for the facilities team.
Which statement is true regarding the Answer community? Choose 2 answers
Answers can be displayed externally on a customer or partner portal.
Unanswered questions are automatically escalated to new cases
Data categories control access to articles and questions
Community experts must be internal salesforce users.
Where can multilingual solution search feature be enabled? Choose 2 answers
Salesforce content
Public knowledge base
Self-service portal
Solution tab search
A system administrator at universal containers needs to mass update the lead source on a number opportunity record. How can this be accomplished? Choose 2 answers
Export opportunities and update using the import wizard
Export opportunities and update using the data loader
Create a list view for opportunities and update using inline editing.
Use the similar opportunities to update the opportunities
What does a custom report type determine? Choose 2 answers
The report format of the resulting report.
The custom summary formulas displayed in a resulting report
The objects that are available when building a report
The field that can be used as columns when building a report.
How can a system administrator grant users access to dashboards? Choose 2 answers
Share folders with roles
Create and share data categories
Designate running users
Share folders with public groups
Sales management at universal container needs to display the information listed below in each account record. Amount of all closed won opportunities Amount of all open opportunities Which feature should a system administrator use to meet this requirement?
Workflow rules with field updates
Roll-up summary fields
Cross object formula fields
Calculated columns in the related list
Universal container requires that the organization-wide default for opportunities be set to public read/write. However sales users are complaining that opportunity reports return too many results, making it difficult to find their team’s opportunities in the report results. How can the system administrator address this problem?
Move the opportunity reports into each user’s personnel report folder.
Update the sharing rule to limit user access to certain opportunities.
Use the show filter to filter report results and reduce records returned.
Move the opportunity reports into a folder with restricted access
What can be done with a workflow field update action? Choose 2 answers
Update the value of a formula field
Apply a specific value to a field
Update the value of a field on a child object
Change the record type of a record
Universal container wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record. How should a system administrator meet this requirement? Choose 2 answers
Add the account related list to the survey page layout.
Add the survey related list to the account page layout
Create a lookup relationship field on the survey object
Create a lookup relationship field on the account object
The cloud scheduler has which capability? Choose 2 answers
A custom logo can be added to the meeting request email sent to a contact or lead
Salesforce can automatically propose multiple meeting times based on salesforce user calendars
The cloud scheduler can be enabled at the user profile level
The cloud scheduler allows user to view available meeting times on lead and contact calendars
What can an administrator configure for users on the search result page? Choose 3 answers
Filter by which users can narrow down results
Number of records displayed for each object
Fields being searched on for each object
Objects included in the search
Columns displayed for each object
What should a system administrator consider when setting up mobile Lite? Choose 2 answers
It must be enabled for the entire organization
It allows access to most custom objects in the organization
Only recently viewed records are synchronized
It allows access to all standard objects in the organization.
What type of field allows users to input text, images and links?
Text area(rich)
Text and image area
Input area
Text area
A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user’s profile has the “Create” profile permission for campaigns. How should a system administrator grant the correct access to the user?
Assign the user to the standard marketing user profile
Select the marketing user checkbox on the user record
Grant the user delegated administration rights to campaigns
Create a campaign sharing rule to grant access to the user
When converting a lead, how can an administrator capture custom lead data on the converted contact?
Map custom lead field to the standard lead field
Use the lead conversion wizard to select the fields
Map custom lead field to custom contact fields
Use the data loader to move the custom lead data.
Universal container has two sales groups, each group has its own unique sales process. What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?
Page layouts
Roles
Record types
Multi-select picklists
What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?
Read-only
Default off
Tab hidden
Default on
Which data can be highlighted in a report using conditional highlighting? Choose 3 answers
Grand totals
Summary formulas
Summarized totals
Group by field names
A user at Universal container reports an error message when attempting to log in. the administrator checks the user’s login history, but there is no record of the attempted login. What could be the cause of this issue?
The user is attempting to login with the wrong password
The user is attempting to login outside of the profile IP login range
The user is attempting to login outside of the profile login hours
The user is attempting to login with the wrong username
What does the controlling field determine when field dependencies are being created?
The values that appear in the dependent field
The field-level-security for the dependent field
The default value populated in the dependent field
The dependent fields that appear on a layout
Which feature license can be assigned to a user record in salesforce? Choose 2 answers
Opportunity user
Console user
Service cloud user
Knowledge user
What is the capability of service cloud (Customer) portal? Choose 2 answers
Customers can log, view, edit and close their own cases.
Customers can view and edit contacts related to their own accounts
The portal and its users can be created without additional licensing
The portal can be customized with corporate branding
How can a sales user relate an opportunity to a campaign? Choose 2 answers
Select the campaign record type when creating the opportunity
Select the primary campaign source for the opportunity
Use the campaign hierarchy related list on the opportunity
Use the campaign influence related list on the opportunity
The administrator at universal containers will create a custom field to track a specific Tier 2 support user on a case record. What data type should be used when creating this custom field?
Lookup filter
Formula
Hierarchical relationship
Lookup relationship