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Erstellt von Van T
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Needs Assessment or Needs Analysis
Seven steps of a needs assessment
Define a contract
What is a third-party contract ?
Critical factor for a successful contractor relationship
RFP
(where information about clear understanding of the product or service to be provided and clearly defined expectations for quality and service levels)
Eight elements for developing a RFP
brown-bag lunches
or
lunch and learn
Top-Down Communication methods
Bottom-Up Communication Methods
Four questions for deciding best communication methods
Two basic categories of documentation requirements
Two reasons for documenting employment actions
Two key considerations in documenting performance issues
Six typical disciplinary actions
What is andragogy?
Five characteristics of adult learning according to Malcolm Knowles
Three types of learners
Eight motivation concepts
Abraham Maslow: The Hierarchy of Needs (1954) / Five levels of needs
B. F. Skinner: Operant Conditioning (1957)
(behavior reinforcement or behavior modification) / Four intervention strategic
Frederick Herzberg: Motivation/Hygiene Theory or Two-factor Theory (1959)
What is job enrichment concept?
Douglas McGregor: Theory X and Theory Y (1960)
(management approaches)
David McClelland: Acquired Needs Theory (1961)
J. Stacey Adams: Equity Theory (1963)
Victor Vroom: Expectancy Theory (1964)
Clayton Alderfer: ERG Theory (1969)
Difference between Maslow & Alderfer
Three theories of leadership
Six leadership styles
What is project management?
Five phases of a project life cycle
Three reasons for making workplace diversity a priority
What is cultural competence?
What is the purpose of diversity training?
What is the purpose of diversity initiative?
What is Intrapersonal intelligence?
What is interpersonal intelligence?
What is emotional intelligence?
Two purposes of an HRIS
A
HMS
LMS
LPMS
LCMS
Two types of research
Sources to collect data for the analysis process
Two analysis tools
What is Quantitative Analysis tools?
Four common quantitative analysis tools
What is correlation measure?
What is Correlation Coefficient?
Six measures for analyzing data under measures of central tendency
What does Time-Series Forecast do?
What does trend analysis do?
What does Simple Linear Regression measure?
What does Multiple Linear Regression measure?
What is Simulation Model?
Ratios
What are Qualitative analysis tools?
How does the Delphi technique work?
What is nominal group technique?
Two types of metrics for measuring results
What does business impact measures to?
Two business impact measures
What are Tactical Accountability Measures?
Eight common tactical accountability measures
What is a business case used for?
What is the purpose of job analysis?
What is a job description?
11 pieces of information should be in a job description
What is the focus of job analysis?
What are organizational structures?
Six organizational structures
What does an environmental scan do?
Two elements to the scanning process
Four environmental scanning tools
SWOT Analysis
Areas for internal assessments
PEST analysis
Five questions need to be answers when conducting Porter's Five Force analysis
Three methods to collect information for employee attitude assessment
What is the balance sheet formula?
What is the income statement?
A statement of cash flows
Accrued expense
Accounts payable
Accounts receivable
Assets
Audited financial statements
Budget
Cost of goods sold
Equity
Expense
Generally accepted account- ing principles (GAAP)
Gross profit
Liability
Net profit
Profit
Retained earnings
Revenue
What does budgeting process do?
Two basic ways to create a budget
Three approached to budgeting
What is a capital budget?
Four basic steps to manage risk
Forms of risk
What is a liability?
What is a tort?
Assessing/Analyzing the Types of Possible Threats
How is the level of risk involved measured?
Four ways to manage risks through prevention or mitigation
What is risk mitigation?
What is risk acceptance?
What is risk avoidance?
What is risk transfer?
EPLI