Review the following portion of an incident report.
1. I place any item in the shopping cart.
2. I place any other (different) item in the shopping cart.
3. I remove the first item from the shopping cart, but leave the second item in the cart.
4. I click the < Checkout > button.
5. I expect the system to display the first checkout screen. Instead, it gives the pop-up error message, 'No items in shopping cart. Click to continue shopping.'
6. I click < Okay >.
7. I expect the system to return to the main window to allow me to continue adding and removing items from the cart. Instead, the browser terminates.
8. The failure described in steps 5 and 7 occurred in each of three attempts to perform steps 1, 2, 3, 4 and 6.
Assume that no other narrative information is included in the report. Which of the following important aspects of a good incident report is missing from this incident report?
Wähle eine oder mehr der folgenden: