IT management

COTS

ICT

open-source platforms

pervasive

the convergence

a) a brick-and-mortar
b) a clicks-and-mortar
company

e-commerce

fraud

piracy

a database server

an application server

a web server

a browser

CRM

MRP & CIM

ERP

a data warehouse

MIS

a) LAN
b) WAN

a legacy system

the bandwidth

to embed

datamining