The sales department in your organization is divided into two different groups: hardware and software sales. Each group exclusively sells only their products (e.g. the hardware team does not also sell software, and vice verse).
The information captured today on the lead object is minimal. Sales leaders would like to increase the information captured by adding several fields to the lead object:
Product Family (picklist)
Current Pain (picklist)
The values for each of these fields are different for the hardware and software groups, and each group would like the fields positioned in a different manner. Record types are not in place today, and Salesforce is heavily populated with lead records.
What do you need to consider as the Salesforce administrator? (Select three)
Wähle eine oder mehr der folgenden: