Is the statement correct excellent service causes customers to return
Am attitude is the way you react to a situation
three indirect careers In tourism are ❌ ❌ and ❌
Types of attitudes ❌
The goal of the tourism industry is to ensure that visitors never return to The Bahamas
Choose the behaviors to avoid
Don’t argue with manager
Don’t rationalize
Don’t defend
Don’t serve uncooked food
Be nice to customers
Never over promise
Choose the personalities of people in the tourism industry
Team player
Negative attitudes
Be perfect
Good communicator
Patient
Do as told
Attitudes are important because it effects they you look, what say, how you it, and you feel
Four basic needs of a customers
Coupons
Excellent service
Feel important
Comfort
To be understood
To feel welcome
The need for directions
Why do customers complain
They are confused
In a bad mood
They may just be a complainer
Don’t want to be there
Feelings are hurt
Hotel too expensive
Don’t like the food they serve
May be a complainer
Can you give excellent service by only know information
