"Taking actions to address conflict before it escalates to a crisis" states for the following level of Mediation of Conflict
Self-Mediating
Preventive
Managerial
Professional
Conflict strategy "Flight" can be described as following
Win-Win
Win-Lose
In the middle between two others
Lose-Lose
Lose-Win
Conflict strategy "Flow" can be described as following
Resolving a conflict on the_________ level is: Less expensive Less time consuming and resource intense Generally less emotionally charged More likely to result in a solution that satisfies both sides
Rights
Power
Interests
What key human interaction does Conflict look like?
Self-Management
Leadership
Communication
Negotiation
Decision
Which of this desicion-making styles requires less information and focuses on one option?
Hierarchic
Decisive
None of the given
Flexible
Integrative
To which step does the Hypotesis relate (in OODA loop )?
Aggregate
Observe
Act
Decide
Operate
Unfolding circumstances - on which step should be done this action (OODA loop steps)?
Orient
Which Leadership style is NOT used in VROOM-JETTON-JAGO-desicion model?
Consultative
Autocratic
Transformational
Collaborative
What is the Vision (in Transformational leadership context)?
Team dynamics
Pertains to the ability to control others' behavior
Relationships that help individual to deal with stress more effectively
A realistic, convincing and attractive depiction of where you want to be in the future
Leadership is about dealing with
Approval provision
Complexity
Attention getting
Change
Situation analysis
What is NOT a focus point of Leadership?
Aligning People
Motivating People
Controlling and Problem Solving
Setting Direction
What does Emotional Intelligence mean?
Ability to manage person's own emotions and to read other people's
Ability of dealing better with negotiation
Ability to control other's behavior
Ability to motivate yourself
What is an example of Aspiration (in case if U want to buy a PC) ?
Alternative model of PC you can afford to buy
The preferred model of PC you are looking for
The highest price you agreed to pay
The lowest price you chase
What does BATNA stand for?
Best Aspiration To Negotiating an Alternative
Best Artificial To Negotiating an Agreement
Build Agreement To Negotiating an Alternative
Best Agreement To Negotiating an Alternative
Best Alternative To Negotiating an Agreement
What is an example of Reservation ( in case when U want to buy a PC) ?
The preferred model of PC you are looking forThe lowest price you chase
According to TKI we can define the following Accommodating Negotiation styles as:
In stress situation "Relator" inclines to:
Approval Seeking
Controlling
Perfectionism
"Interpersonal conflicts that are less complex .." states for the following level of Mediation of Conflict
What is Leadership Pipeline?
The survey structure for measuring the quality of leaders' desicions
Transition model for leaders success in organization
The method of development of self-confidence
Modern Leadership style
All of the given
Conflict comprises of the following stages:
Disfunction, Ignorance, Missing, Tension, Crucial;
Dissatisfaction, Avoidance, Ignorance, Tension, Crisis
Discomfort, Incident, Misunderstanding, Tension, Crisis;
Disfunction, Incident, Misunderstanding, Tension, Critics;
Dissatisfaction, Avoidance, Misspelling, Tension, Critics;
Conflict strategy "Fight" can be described as following
Which of this decision-making styles requires less information and focuses on multiple options?
Which of this desicion-making styles requires more information and focuses on one option?
The description: -Sets high standards and leads by example -Wants to do things better and faster corresponds to which Leadership style?
Coaching
Authoritative
Democratic
Affiliative
Coercive
Pacesetting
What is not a focus point of Management?
Organizing
Planning
Staffing
Budgeting
How many stages or "passages" in Leadership Pipeline model?
8
5
7
6
4
Management is about dealing with
Attention getting,
Situation analysis,
Complexity,
According to TKI we can define the following Competitive Negotiation styles as:
Lose-Win,
Win-Lose,
What kind of influencing factors can be considered as a context in negotiation process?
Strategies, trust, emotions, rules
Strategies, priorities, emotions, rules
Principals vs. agents, trust, emotions, justice
Strategies, trust, emotions, justice
Principals vs. agents, priorities, feelings, justice
What is the Bargaining Power?
Ability to achieve good outcomes
Responsibility
Hard work
Creativity
Strong relationships
Imagine a case: "Person A selling a house". What would be his/her aspiration and reservation here?
Convert house into rental unit and Preferred or target price seller would like to receive
Preferred or target price seller would like to receive and Lowest price seller will accept
Preferred or target price seller would like to receive and Convert house into rental unit
Take house off the market and Convert house into rental unit
Look for another potential buyer and Take house off the market
What is an example of BATNA if you are buying the PC?
The lowest price you chase,
The highest price you agreed to pay,
The best model of PC you can buy at your budget
The preferred model of PC you are looking for,
Alternative model of PC you can afford to buy,
In stress situation "Socializer" inclines to:
Controlling,
Perfectionism,
This ego-state is part of our psyche, our personality, which expresses the image of our true self, the potential of the individual, its balance, integrity and vitality, immediate self-expression, the ability to find a way out of any situation, acceptance and openness to the world.
Doctor Strange
Adult,
Child,
Parent,
Student,
In stress situation "Thinker" inclines to:
What kinds of ego-states differentiate the Transactional Analysis?
Adult and Child,
Child, Teenager, Adult,
Parent and Partner,
Partner, Adult and Child,
Child, Parent, Adult,
In Johari window, what is about the 2 window (top right)
Unknown Area, Unknown by others and unknown by self
Open Area, Known by others and self,
Hidden Area, Unknown by others and known by self,
Blind Area, Known by others and unknown by self,
"Committing to retention" is one the ways to increase:
Social Capital,
Relationship Management,
Stock rates,
Negotiation Skills,
Conflict resolution skills
Which of this desicion-making styles requires more information and focuses on multiple options?
Flexible,
Integrative,
Decisive,
Hierarchic,
According to TKI we can define the following Collaborative Negotiation styles as:
Lose-Lose,
Win-Win,
In stress situation "Director" inclines to:
Approval Seeking,
Conflict strategy "Compromise" can be described as following
Power,
Rights,
Interests,
What does OODA loop stand for?
Operate, Orient, Do, Analyze,
Observe, Orient, Discard, Attend
Observe, Orient, Decide, Act
Observe, Operate, Do, Aggregate
Given description of the way a person makes the desicion as - Intellectual - Analytical - Focused - Expect others to contribute to decisions - Decisions are final To which desicion-making style can it be related?
According to TKI we can define the following Avoiding Negotiation styles as:
Given description of the way a person makes the desicion as Social and responsive -Decides quickly -Can change direction of decision To which desicion-making style can it be related
Authoritative,
Affiliative,
Coercive,
Pacesetting,
Democratic,
Social Capital equals
The effective relationships with main stakeholders,
The relationships that make organizations work effectively,
The effective relationships with key shareholders,
The beneficial relationships with society in order to escape environment issues,
Given description as - Creates an inspiring vision of the future; - Motivates and inspires people to engage with that vision; - Manages delivery of the vision; - Coaches and builds a team. To which Leadership style is this more suitable?
Servant Leadership,
Visionary Leadership,
Transformational leadership,
Action centeerd Leadership
Blue Ocean Leadership,
What are negotiation outcomes we have discussed on lectures?
Traditional costs, Satisfaction with outcomes, Effect on the budget, Recurrence of disputes and Procedural justice
Transaction costs, Satisfaction with outcomes, Recurrence of disputes and Procedural justice
Transparency costs, Satisfaction with outcomes, Effect on the relationship, Recurrence of disputes
Transaction costs, Satisfaction with outcomes, Effect on the relationship, Recurrence of disputes and Procedural justice
Transaction costs, Satisfaction with income, Effect on the budget, Recurrence of disputes and Procedural justice
What is not an example of Stakeholder?
Internal Customer,
Approving Manager,
Third-party supplier
Project Manager,
External Customer,
What is Intuitive Decision Making?
Translation of experience into action
Use of SWOT tool in decision making
Use of Pareto Analysis tool in decision making
Use of T-charts tool in decision making
Professional level of Conflict resolution requires_____ skills
Automatic
Formal
Informal
What is Interests in the concept of Interests, Rights and Power?
Pertains to the ability to control other’s behavior.
Represent the desires, needs, and fears of the involved parties
Deals with standards of fairness.
all of the given
Decision-Making Techniques, please select all that appropriate SMART
Decision-Making Techniques, please select all that appropriate Cost/Benefit Analysis
Decision-Making Techniques, please select all that appropriate T-charts
Decision-Making Techniques, please select all that appropriate Pareto Analysis
Decision-Making Techniques, please select all that appropriate Pairwise Comparison
What styles correspond to Group Decision Making?
No decision, Partial decision, Minority rule, Majority rule, Comparison
Temporal decision, Self-appointed, Minority rule, Majority rule, Comparison
No decision, Partial decision, Minority rule, Majority rule, Consensus
Temporal decision, Partial decision, Minority rule, Majority rule, Comparison
“At this stage the involved parties can often be hostile towards one another. Interactions, when they take place, are very negative”. To which step of conflict escalation does this sentence refer?
Crisis
Discomfort
Tension
Incidents
Misunderstandings
Internal, External, Helpful, Harmful are the factors of the following Decision Making Technique
Pareto Analysis
T-charts
SWOT
Pairwise comparison
Cost/Benefit Analysis
What is Fight-or-Flight?
Style of dealing with stress
Communication style
A game
Personality type
Physiological response to perceived threat
Preventive level of Conflict resolution requires_____ skills
informal
automatic
formal
80/20 Rule is used in the following Decision-making Technique
Pairwise Comparison
SMART
What is Power in the concept of Interests, Rights and Power?
Represent the desires, needs, and fears of the involved parties.
What is Rights in the concept of Interests, Rights and Power?
