Hospitality HSC - Core Topics

What are some Australian Hospitality Industry facts?

What are examples of hospitality industry sectors?

Name some examples of occupational areas in the food production area

Name some attributes required to work in a customer service industry

Define: Quality Assurance

What 3 things contain conditions of employment

Name the 4 types of employment

What is an apprenticeship?

What is a traineeship?

The Food Act 2003 (NSW) as amended +
Food Regulation 2010 (NSW) entail...

The Work Health and Safety Act 2011 (NSW)

The Liquor Act 2007 (NSW)
Liquor Regulation 2008 (NSW)

Smoke Free Environment Act 2000 – No. 69
Tobacco Legislation Amendment Act 2012

Gaming Machines Act 2001 (NSW)
Gaming Machines Regulation 2002 (NSW)
Gambling Legislation Amendment (Responsible Gambling) Act 1999

Workers Compensation Act 1987
Workplace Injury Management and Workers Compensation Act 1998

The Fair Trading Act 1987 (NSW) – No. 68

Competition and Consumer Act 2010

Fair Work Act 2009 (Established the national industrial relations system which covers Employers and employees

Disability Discrimination Act 1992

Racial Discrimination Act 1975 as amended (Cth)

Sex Discrimination Act 1984 – Act No. 4 As amended (Cth)

The Privacy Act 1988 (Cth)

What are the costs of workplace injuries?

What are the 3 - step risk control measures?

Causes + Prevention of common workplace injuries

Define: communication

Name the types of customers

What is the communication cycle

Types of communication

Name some barriers to effective communication

Good telephone etiquette

Factors that influence needs and expectations

Define: Team

Define: teamwork

What is culture?

Elements of cultural diversity

Four step approach to solving problems can assist the team when addressing difficult situations or decisions in the workplace

Dealing with workplace misunderstandings

Define: Environmental Sustainability

In what three contexts can sustainability be thought about?

Define: Resource

Types of resources used in the hospitality industry include...

Commonly used resources which are potential environmental threats include...

In order to minimise potential negative impacts caused by poor environmental awareness of work practices we must use...

Define: Hazard

Define: Risk Assessment

Define: Occupational Health and Safety

What are the employer responsibilities under WHS act?

What are the employee responsibilities under the WHS act?

What is PPE and name some examples...

Define: incident

Causes of common workplace injuries include...

Measures to prevent common workplace injuries include;

Name some physical hazards

Name some psychological hazards

The emergency contact numbers for mobile and landline are...

Information that is required for emergency services

What is the primary role of :
1. First Aid Officer
2. Security officer
3. Safety officer/ representative

What is the procedure in event of emergency?

Ways to ensure portion control include;

Define: Waste minimisation

Define: Work Flow

Name some food preparation techniques

What are the 6 precision cuts?

Examples of equipment classified as; Mechanical

Fixed equipment examples:

What are the two types of cutting surfaces?

What are the 6 types of menus?

Storage and handling of dairy products requirements

Requirements for storage and handling of dry goods

Requirements for the storage and handling of meat

Storage and handling of seafood

The two types of coatings are:

Types of garnishes

Considerations made for the presentation of food

Strategies to promote a cooperative working environment.

Examples of dry heat methods of cookery

Examples of moist heat methods of cookery