Which of the following is a management issue central to strategy implementation and execution?
devising policies
revising reward and incentive plans
developing an effective human resources function
minimizing resistance to change
all of the above
Which of the following is NOT true about objectives?
they should use terms like "maximize", "minimize" and "as soon as possible".
they should be consistent.
they should have an appropriate time dimension.
they should be communicated troughout the organization.
they should be measurable.
Considerable time and effort should be devoted to assuring objectives are well conceived because they represent the basis for
monitoring progress toward long-term objectives.
allocating ressources.
evaluating managers.
establishing divisional priorities.
What term is used to describe specific guidelines, methods, procedures, rules, forms and administrative practices established to support and encourage work toward stated goals?
policies
long-term objectives
strategies
values
annual objectives
Which is NOT a characteristic of policies
represent the basis of allocating ressources
let both employees and managers know what is expected of them
allow coodination across organizational units
reduce the amount of time managers spend making decisions
provide a basis for management control
what are the three categories of approches for managing and resolving conflict?
avoidance, defusion, and confrontation
avoidance, apathy, and defusion
defusion, apathy, and avoidnance
ignorance, indifference, and apathy
indifference, avoidance, and role-playing
Which approch for managing and resolving conflict involves exchanging members of conflicting parties so that each can gain an appreciation of the other's point of view?
confrontation
avoidance
defusion
compliance
resistance
why do changes in company strategy often require changes in the way an organization is structred?
structure should be designed to facilitate the strategic pursuit of a firm.
structure dictates how objectives and policies will be established.
sturcture dictates how ressources will be allocated.
all of the above.
none of the above.
What type of organizational structure promotes specialization of labor and allows rapid decision making?
Divisional structure by product
Functional structure
Divisional structure by customer
Strategic business unit
Matrix structure
What is the most complex form of organizational structure?
Divisonal
Strategic Business Unit
Matrix
Functional
Geographic
Which way of adapting organizational structure is primarily concerned with shareholder well-being rather then employee well-being?
Benchmarking
Reengineering
Product redesign
Process management
Restructuring
All of the following are ways and means for altering an organization's culture EXCEPT
recruitment
restructuring of an organization's design
role modeling
retrenchment
mentoring
