8.1 Plan Quality Management

8.2 Perform Quality Assurance

8.3 Control Quality

Quality as a delivered performance or result is

Grade as

Precision is a

Accuracy is an

• Customer satisfaction

• Prevention over inspection

• Continuous improvement

Management Responsibility

Cost of quality (COQ).

• Prevention (keeping errors out of the process) and inspection (keeping errors out of the hands of the
customer).

• Attribute sampling (the result either conforms or does not conform) and variables sampling (the result is
rated on a continuous scale that measures the degree of conformity).

• Tolerances (specified range of acceptable results) and control limits (that identify the boundaries of
common variation in a statistically stable process or process performance).

An inspection is