Think of your opening line to a customer. Come up with two variations.

Pratice with the next five customers that walk in.

Use the product flash cards if you need help, but have the trainee generate a fast fact for every product on the tables.

Walk through the department and tell one cool "showstopper" fact about each product.

Practice asking, "Do you own any Smart Home products? What do you love about them?"

LISTEN to the answers. These will give you stories about products even if you don't own any.

If the customer answers, "No," you can say, "Our customers say they love this product because..."

85% of communication is body language.

Practice engaging customers using open and inviting body language that will excite the customer and get them to want to find out more about Smart Home.