A family just purchased four tickets ($56) upon hearing the visitor next to them is joining at the Duo level and will get free parking too! Now they want to become members, what do you do?
Explain that refunds are handled by the Desk Lead or Supervisor. Ask Sophie or Melissa for help.
Apologize, and assert firmly "Sorry. No refunds. No exchanges"
Open your drawer and give back the cash amount and proceed with the membership.
A guest reserved tickets online and arrived at the Info desk, what are ways to print the tickets.
Ask if they have an order number, email confirmation, member card, or name and search on the Order Details tab.
Tell them to head directly to the exhibit.
"You did what?" and Yell "SOPHIE!! I NEED HELP!"
Go to the product catalog to find the ticket.
When adding a cardholder to a household account you must select the ____________ button at the bottom left corner of the screen.
Affiliation
Association
You don't add the cardholder
Fill out a CDS form
When do you make an account a household?
When the two cardholders/ constituents live at the same address.
When you sell a Duo level membership and above.
Any member
When members live at different address.
What must you do to set your printer when logging into Tessitura?
You must select the gear icon, select null printer, then set the printer to Boca.
Choose Boca printer.
Leave it as is.
Change to Admissions Laser Jet.
When editing an address in an existing record what must you do?
Go to the Constituents record, select the "contact details" tab, edit address, and save an inactive copy of old address.
Delete old address and add the current address.
Edit on the General tab.
When you sell an exhibition ticket and a receipt and tickets did not print what do you do?
On your keyboard select keys "Alt > O > L"
Panic! grab a post-it and jot down the number of tickets and your initial's.
Tell them "Too bad, so sad! Thanks for your donation!"
Curse profusely.
When accepting a donation for $46 how do you add the contribution?
Go to the Order details tab > Contribution tab > Add at the bottom corner > select annual fund.
On quick sale's screen select the $40 contribution button, $5 button, and the $1 button totaling $46.
Tell them to drop the donation in the donation box.
I don't feel like accepting your donation.
What do you do if the temporary membership card is not generating?
Make sure the expiration date of the membership card is set to 00/00/00.
Ignore the issue, it will fix itself.
Create your own temporary membership card in Microsoft word.
Fill out a CDS form.
Gift of Memberships need the following to accurately sell the gift.
Collect address, phone, and email from both the gift giver and the recipient for tax purposes.
Grab a phone number and collect information on another date.
Tell them to call 1ART.
