Which of the following statements describes a disadvantage of having a decentralised organisation structure?
Sharing responsibility reduces pressure on senior managers
Staff may require significant, costly training
Employees can be left to make decisions in their areas of expertise
There will be significant expertise in the business
Which of the following statements is a disadvantage of a business having a long chain of command?
Communication can be slow
Staff can be more closely monitored
Managers have a narrower span of control
Staff have more promotion opportunities
Which of the following job roles is most likely to have to report to a team leader?
A director
A manager
An operative
A chief executive
A manufacturing business with a flat organisational structure will have which of the following?
Demotivated employees
Fewer levels of authority
A long chain of command
A small span of control
Which of the following is a benefit of a business having a centralised organisational structure?
Senior managers have an overview of the whole business when making decisions
Junior employees contribute towards significant decisions
Levels of staff motivation are high due to their involvement in decision-making
Responsibility is shared with regional branch managers
Which of the following barriers to communication is least likely to cause a salesperson to lose a potential sale?
Giving poor product explanations
Not listening to the customer
Having too many managers
The use of jargon
Why is it important for a business to have effective channels of communication?
So that staff can be messaged excessively
To allow staff to communicate informally
So that staff are more likely to relay conflicting information
So that information flows between stakeholders
How can a business determine what is and is not working in its communication strategy?
Offering fringe benefits to employees
Offering money-off vouchers to customers
Reducing process in a sale
Listening and responding to customer and employee feedback
A double-glazing business uses the telephone to communicate with customers. Which of the following is not a benefit of using this method of communication?
It enables personal interaction with customers
It is a two-way method of communication
A written record of the conversation is made
It is quicker than sending letters out
Insufficient communication in a business can cause a number of problems. Which of the following outlines one of these problems?
Staff may feel overwhelmed with information
Staff may feel ignored, leading to low levels of motivation
Confusion caused by too much conflicting information
Important messages could be lost amongst unimportant ones
Which of the following would appear in a person specification?
Holiday entitlement
Main duties
Working hours
Experience
Why might a business use a group activity as part of their interview process?
To find out what experience the candidate have
To find out how well the candidate work with other people
To see how well the candidates relate to their customers
To find out how well qualified a candidate is
What is the last stage in a successful recruitment process?
Advertising the vacancy
Selecting a candidate and offering the position
Shortlisting candidates
Writing a job description
Which of the following statements about advertising internally is true?
It attracts a wider choice of suitable applicants than advertising externally
It involves the use of recruitment agencies
It is cheaper than advertising externally
The applicant is likely to be unfamiliar with the business
Which would be the most suitable location to place an advert for temporary staff to work as a cleaner in a motorway service station?
National newspapers
The service station staff noticeboard
Local newspapers
Professional trade journals
How often is a bonus usually paid?
Monthly
Weekly
Daily
Annually
What name is given to the method of non-financial motivation that is designed to make staff feel trusted by giving them the freedom to make their own decisions?
Job rotation
Autonomy
Job enlargement
Job enrichment
Which of the following would be considered to be a non-financial method of motivation?
Promotion
Commission
Bonuses
Which method of non-financial motivation is used in repetitive jobs to prevent boredom?
Which of the following describes a wage?
A financial reward paid annually as a reward for meeting targets
A set amount quoted annually, but paid in equal monthly instalments
A fee paid to sales staff based upon how much they sell
An amount paid to staff based upon how much work they do
A web design business is struggling to find staff with the correct skills. Which of the following could help the business address this skills gap?
Improve customer service
Offer training to existing staff
Advertise its services in specialist magazines
Set up a staff reward scheme
Which of the following types of training is most likely to be carried out using e-learning, allowing staff to work through materials at their own pace?
Formal training
Informal training
Self-learning
Ongoing training
Which of the following would be used to help employees to maximise their potential?
Target-setting and performance reviews
How can target-setting and performance reviews help businesses?
It can be used to determine if employees are performing as expected
It is a good way to test employees
It allows responsibility to be shared
It increases technological skills
Having development opportunities in the workplace might bring benefits to individual staff as well as the business. Which of the following is one of these benefits?
Fewer opportunities for promotion
An increased number of repetitive tasks
Increased staff motivation
An increased workload
Which of the following statements about flexible working is false?
Part-time staff can request flexible working
Full-time staff can request flexible working
Flexible working allows staff to work around other commitments
All staff are entitled to flexible working
Which of the following statements about part-time employment is true?
Senior managers can work part-time hours
Part-time staff do not receive an employment contract
Part-time staff get the same number of holidays as full-time staff
Part-time staff are paid less per hour then full-time staff
Which type of employment would be most suitable for a journalist whose only job involves writing and selling stories to different newspapers depending upon which one pays the most?
Temporary
Flexible
Freelance
Part-time
What type of contract should Royal Mail offer staff who only work for them over the Christmas period?
Self-employed
Which type of employment best describes a student who works in a fast food restaurant at the weekend?
Full-time
