ITM CHAPTER 8

Knowledge management (KM)

Knowledge management system (KMS)

Knowledge-based assets (2 Categories)

Explicit knowledge

Tacit knowledge

2 Best Practices for transferring/recreating tacit knowledge in an org..

Shadowing

Joint Problem Solving

An effective KMS should help/do one or more of the following:

Examples of KMS

Ways to collect knowledge OUTSIDE the org:

Crowdsourcing

Social Networking

Social Networking Analysis (SNA)

TEAMS, PARTNERSHIPS, & ALLIANCES

Collaboration inside & outside the organization

Orgs form alliances & partnerships based on good fit with each other's CORE COMPETENCY:

Core competency strategy

IT can also make a business partnership easier establish & manage.

INFO PARTNERSHIP:

Collaboration System:

COLLAB SYSTEMS allows people, teams, and organizations to leverage & build upon the ideas & talents of staff, suppliers, customers, & business partners. 
It involves a unique set of business challenges that:

2 Categories of Collaboration

Unstructured collab (info collab)

Structured collab (process collaboration)

Strengths of the collaboration process lie w/ the integration of:

CONTENT MANAGEMENT SYSTEMS (CMS)

CMS includes...

DMS

DAM

WCM

Business Wikis

WMS.. Workflow:

Workflow management system

(WMS) ...Groupware Systems

Groupware Systems Diagram

GWS Advantages

Virtual Conferencing..

-Videoconferencing

Web conferencing

M-learning