Performance management is the process of ensuring that employees' activities and output _______ organizational goals.
violate
match
change
supplement
help
All but one of the following is a problem associated with performance appraisals. Name the exception.
Discourages teamwork
Evaluators are inconsistent
Too objective
Manager has complete power over the employee
Produces emotional anguish
Which of the following is a purpose of performance management systems?
administrative
developmental
strategic
All of the answers are correct.
None of the answers are correct.
The extent to which the performance measure gives guidance to employees about what is expected of them refers to which criteria for effective performance measures?
reliability
validity
specific feedback
acceptability
fit with strategy
What type of performance measurement method involves assigning a certain percentage of employees to each category in a set of categories?
simple ranking
forced-distribution
paired comparison
mixed-standard scales
graphic rating scale
If a manager considers one employee at a time and circles a number or a word to signify the degree to which that employee demonstrates a particular trait, he or she is using a
critical incidents approach.
mixed-standard scale.
behavioural observation scale.
graphic rating scale.
simple ranking.
Which method of performance measurement builds on the critical incident approach and defines competency dimensions specifically, using statements of behaviour that describe different levels of the competency?
mixed-standard scale
behaviourally anchored rating scale (BARS)
In what type of performance measurement system are goals established and passed down through the organization?
productivity measurement and evaluation systems
management by objectives
assessment centres
organizational behaviour modification
balanced scorecard
The organizational approach to performance management that integrates financial, customer, internal business processes, and learning and growth is called
management by objectives.
behaviourally anchored rating scale.
balanced scorecard.
An effective way to reduce rating errors in performance appraisals involves
punishment
training
MBO
BARS
using a balanced scorecard.
Performance feedback should be
a surprise.
timely
frequent
frequent and timely
an annual event.
Which approach to performance feedback is generally most effective?
tell-and-sell
tell-and-listen
problem-solving
tell-and-train
tell-and-hide
Coaching, frequent performance feedback, goal setting, and restructured job assignments may be effective ways to improve performance for which category of employees?
solid performers
underutilized
misdirected effort
underperformer
These methods will not improve performance for any category of employees.
A summary of performance gaps that includes an action plan mutually agreed to by the employee and supervisor is a(n)
performance support plan.
performance improvement plan.
employment contract.
legal issue in performance management.
employee-employer agreement.
Which one of the following statements about employee monitoring is FALSE?
Employees are more likely to accept employee monitoring if the organization explains its purpose and links it to help in improving performance.
Employees may find employee monitoring demoralizing, degrading, and stressful.
Monitoring provides detailed, accurate information.
The use of global positioning systems (GPS) to monitor employees' whereabouts is encouraged by Canada's Privacy Commissioner.
Employee Internet use is monitored by more than one-half of employers.
