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Business/Economics Quiz am Quiz 7 HRM, erstellt von jen justice am 03/04/2019.

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Quiz 7 HRM

Frage 1 von 15

1

Performance management is the process of ensuring that employees' activities and output _______ organizational goals.

Wähle eine der folgenden:

  • violate

  • match

  • change

  • supplement

  • help

Erklärung

Frage 2 von 15

1

All but one of the following is a problem associated with performance appraisals. Name the exception.

Wähle eine der folgenden:

  • Discourages teamwork

  • Evaluators are inconsistent

  • Too objective

  • Manager has complete power over the employee

  • Produces emotional anguish

Erklärung

Frage 3 von 15

1

Which of the following is a purpose of performance management systems?

Wähle eine der folgenden:

  • administrative

  • developmental

  • strategic

  • All of the answers are correct.

  • None of the answers are correct.

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Frage 4 von 15

1

The extent to which the performance measure gives guidance to employees about what is expected of them refers to which criteria for effective performance measures?

Wähle eine der folgenden:

  • reliability

  • validity

  • specific feedback

  • acceptability

  • fit with strategy

Erklärung

Frage 5 von 15

1

What type of performance measurement method involves assigning a certain percentage of employees to each category in a set of categories?

Wähle eine der folgenden:

  • simple ranking

  • forced-distribution

  • paired comparison

  • mixed-standard scales

  • graphic rating scale

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Frage 6 von 15

1

If a manager considers one employee at a time and circles a number or a word to signify the degree to which that employee demonstrates a particular trait, he or she is using a

Wähle eine der folgenden:

  • critical incidents approach.

  • mixed-standard scale.

  • behavioural observation scale.

  • graphic rating scale.

  • simple ranking.

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Frage 7 von 15

1

Which method of performance measurement builds on the critical incident approach and defines competency dimensions specifically, using statements of behaviour that describe different levels of the competency?

Wähle eine der folgenden:

  • forced-distribution

  • graphic rating scale

  • mixed-standard scale

  • behaviourally anchored rating scale (BARS)

  • None of the answers are correct.

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Frage 8 von 15

1

In what type of performance measurement system are goals established and passed down through the organization?

Wähle eine der folgenden:

  • productivity measurement and evaluation systems

  • management by objectives

  • assessment centres

  • organizational behaviour modification

  • balanced scorecard

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Frage 9 von 15

1

The organizational approach to performance management that integrates financial, customer, internal business processes, and learning and growth is called

Wähle eine der folgenden:

  • management by objectives.

  • behaviourally anchored rating scale.

  • balanced scorecard.

  • graphic rating scale.

  • mixed-standard scale.

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Frage 10 von 15

1

An effective way to reduce rating errors in performance appraisals involves

Wähle eine der folgenden:

  • punishment

  • training

  • MBO

  • BARS

  • using a balanced scorecard.

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Frage 11 von 15

1

Performance feedback should be

Wähle eine der folgenden:

  • a surprise.

  • timely

  • frequent

  • frequent and timely

  • an annual event.

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Frage 12 von 15

1

Which approach to performance feedback is generally most effective?

Wähle eine der folgenden:

  • tell-and-sell

  • tell-and-listen

  • problem-solving

  • tell-and-train

  • tell-and-hide

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Frage 13 von 15

1

Coaching, frequent performance feedback, goal setting, and restructured job assignments may be effective ways to improve performance for which category of employees?

Wähle eine der folgenden:

  • solid performers

  • underutilized

  • misdirected effort

  • underperformer

  • These methods will not improve performance for any category of employees.

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Frage 14 von 15

1

A summary of performance gaps that includes an action plan mutually agreed to by the employee and supervisor is a(n)

Wähle eine der folgenden:

  • performance support plan.

  • performance improvement plan.

  • employment contract.

  • legal issue in performance management.

  • employee-employer agreement.

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Frage 15 von 15

1

Which one of the following statements about employee monitoring is FALSE?

Wähle eine der folgenden:

  • Employees are more likely to accept employee monitoring if the organization explains its purpose and links it to help in improving performance.

  • Employees may find employee monitoring demoralizing, degrading, and stressful.

  • Monitoring provides detailed, accurate information.

  • The use of global positioning systems (GPS) to monitor employees' whereabouts is encouraged by Canada's Privacy Commissioner.

  • Employee Internet use is monitored by more than one-half of employers.

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