Who can email audits from CAMS?
The Store Manager Only
Anyone with Store Email Access
The Store AA Only
Hardlines Manager, Softlines Manager, Store Manager
DLPMs Only
What VLAN does the Indyme Controller use?
Data (111)
Credit (POS) (222)
Fairway (112)
IP Camera (1010)
Extranet (555)
If store iPhones can connect to DSG Free and pull Mail, it is unnecessary to connect it to Fairway.
If a printer is printing but the store has an issue with it, its okay to tell them "If its printing, there is nothing else that I can do".
Check all of the following that are applicable to a BAUD rate with a QL420 Printer.
Verify the IP Address is at the Correct Store in Avalanche
Verify that the device is pinging using Avalanche
Change the Server Address to DKHM0221/DKHM0222
Push One Update
Push Two Updates
When submitting a Zebra Repair Order, it is unnecessary to include troubleshooting as long as the Vendor tab includes the date that you submitted the RO.
When a store printer is physically broken, we order a new printer of the same model (if possible) from CompuCom if both warranties are expired.
If an MCMD does not connect to Fairway and does NOT show in MobileIron, it MUST be sent back to the ITSD.
If you cannot solve an issue initially, what should your first course of action be?
Search for the answer (Templates, Knowledge Base, Tickets, SharePoint)
Ask another Tier 1 Agent
Ask Tier 2
Ask the Team Lead
Escalate the ticket to Tier 2
If a kiosk is not connecting wirelessly to the network, what are possible causes of this issue? (Check all that apply)
The store is potentially on Cell Backup, which would limit wireless connectivity
The store's Heat Maps have a dead zone (do to an AP that is off/not working) in the area where the kiosk is
The wireless adapter cord is broken
The wireless adapter is disabled
The kiosk is on the wrong VLAN
If a kiosk is showing nothing on its display, in every case an email to StoreWorks is necessary
What is the correct method of contacting StoreWorks?
Email StoreWorks from your personal email, using the draft, CC'ing the IT Service Desk
Email StoreWorks from the IT Service Desk email, using the draft
Email StoreWorks from your personal email, using no draft, CC'ing the IT Service Desk
Email StoreWorks from the IT Service Desk email, using no draft
If a register is Off 12, its safe to assume that the network cable is bad
If a register is Off 12, check all of the potential causes.
The register is on the wrong VLAN
The phone its plugged into (if it is), does not have Daisy-Chaining enabled
The patch cable is bad
The run from the wall port to the switch is unplugged
The run from the wall port to the switch is bad
The port on the mainboard of the register that is labeled "LAN" is damaged
The "PC" port on the phone (if its plugged in there and not the wall) is damaged
Port A on the register is damaged
Port B on the register is damaged
Lightning Fax supports faxes that are sent from the AA Email only.
If the Lodge CSP Machine's Printer (00XXXDKCSP02) is setup as a network printer, what is its IP Address supposed to be set to?
10.X.XX.78
10.X.XX.67
10.X.XX.71
10.X.XX.93
If troubleshooting is performed and not documented, its okay, as long we actually did the troubleshooting.
After troubleshooting a Cisco Phone and we warrant a replacement is necessary, we order from CompuCom and close the ticket when the store receives the phone.
Reseating a Daisy-Chained Register's Ethernet (from the register), then running a BCAN Interface Status is a way to see what port it is plugged into at the switch.
What is the IP Address of the Play Network?
10.X.XX.168
10.X.XX.148
10.X.XX.158
10.X.XX.58
If a user calls in for an update on a ticket, its okay to put "Store Called for Update" only in the Work Info.
If a user is frequently locked out and you see a "Frequent Account Lockout" ticket already open, just unlock the user's account and tell them that there is an open incident.
What are potential causes of a Frequent Account Lockout?
The user is logged into a VM with an old password
The user is logged into another PC with an old password
There is a stored password (locally on the PC) that is constantly locking the user out
The user's mobile device was not updated with their newest password (since their last pw change)
Its okay to leave a high Master Ticket, open and in "Unassigned" over the weekend.
(Usually) New Primary Servers are labeled "Host 01" and Old Primary Servers are labeled "Primary".
Workforce Management can run on which of the below machines?
Manager Workstations Only (1,2,3)
Manager Workstations (1,2,3) & SFS PC
CSP Machines Only
Any PC That is NOT an Auto-Login
When a register password is reset from the Cash Office, what is the default password?
Six 1's
Six 0's
Six 2's
The word "password", in all lower case
It is important to copy a Master Ticket, delete "MASTER" out of the title and relate as a "Duplicate Of" (if the email entails that relationship) BEFORE you save the ticket.
Which store positions should automatically have a DS3 account associated with their DKS#? (Check all that apply)
Store Manager
Hardlines Manager
Softlines Manager
None of the Above
