Which type of system would you use to determine what trends will affect your firm the most in five years?
ESS
DSS
TPS
MIS
Which of the following statements about Plan International's new human resource systems, as described in the chapter case as described in the chapter case is not true?
A. the new system it is cloud-based and and delivers information on secure mobile platform.
B. the new system helps manage grants and donations received by Plan International.
C. It took six months to implement a working system at Plan International's international headquarters.
D. The new system enables employees to update their own personal information.
Which of the following systems are designed to support organizations-wide process coordination and integration?
A. ESS
B. CRM
C. Enterprise Application
D. DSS
E. MIS
A(n) ______ collects data from various business processes and stores the data in a single comprehensive data repository, usable by many parts of the business
A. TIPS
C. Enterprise System
E. automatic reporting system
What is the most important benefit of an enterprise application?
A. Enabling a company to work collaboratively with customers and suppliers
B. Enabling managers to make better decisions
C. Enabling business functions and departments to share information
D. Enabling speed of communication
E. Enabling cost-effective, e-business processes
______ provide information to coordinate all of the business processes that deal with customers in sales, marketing and service to optimize revenue, customer satisfaction and customer retention.
A. CPS
B. MIS
C. CRM Systems
D. ESS
E. TPS
Which of the following can typically access a company's intranet?
A. A firms's suppliers
B. The firm's customers
C. The general public
D. The firm's outside contractors
E. The firm's employees
You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics, such as views and click-throughs, about their current display ads. Which type of system will most efficiently provide a solution?
A. Extranet
B. Enterprise System
C. KWM
D. CRM
E. Intranet
Which of the following refers to the purchase or sale of goods and services over the Internet?
A. E-business
C. SCM
D. E-commerce
E. CRM
From your reading of the chapter opening case study discussing ABB's use of enterprise social networking, which of the following statements best expresses ABB's experience?
A. Implementing Yammer improved employee productivity and collaboration
B. ABB's primary motivation for replacing its existing corporate intranet was to enhance its security
C. Efforts to implement Yammer was met with significant resistance from employees
D. Yammer provided ABB with a single entry point to all the information and tools ABB employees need for their jobs
Which of the following types of systems could be used to enable different firms to work collaboratively on a product?
A. DSS
B. Extranet
C. Intranet
D. KMSE
Interaction jobs are the jobs which____?
A. involve knowledge that can't be put into an information system
B. require close coordination and collaboration
C. require an emphasis on innovation
D. require intense levels of interactions with clients
are performed typically by operational-level employees
In a business environment, the focus of collaboration is to
A. accomplish the task at hand
B. foster better communication
C. provide a sense of community
D. prevent miscommunication
E. increase a firm's profit margin
Which of the following statements is not true about collaboration in a business setting?
A. Collaboration is a many to many activity as opposed to a one on one activity
B. Meaningful collaboration requires supportive business firm culture and the right, decentralized structure
C. Special types of information systems are available to support collaboration
D. Collaboration might be a short lived activity, lasting a few minutes
E. The evidence of the business benefits of collaboration are largely anecdotal
Each of the following is required for successful collaboration except
A. Strong hierarchy
B. open culture
C. decentralized structure
D. appropriate collaboration technology
E. breadth of collaboration
You work for highly successful advertising it is about to expand nationally it is of the utmost importance will be finding a way to store and disseminate its clients frequently updated branding and style guides throughout the organization. The organization the guidelines include multiple images files and tax documents. What system will best serve its needs?
A. a virtual world
B. A telepresence system
C. A TPS with KMS capabilities
D. A wiki
E. An extranet with KMS capabilities
A wiki is a type of collaborative______?
A. blogging
B. virtual world
C. social network
D. website
The goal of social commerce application is to:
A. harness collective knowledge to generate new ideas
B. upload and share business documents
C. use social media to connect with customers
D. connect through personal and business profiles
E. share opinions about purchasing products or services
What analytical framework discussed in the chapter helps and evaluates the benefit and uses of collaborative tools?
A. space/cost matrix
B. cost/use matrix
C. time/cost matrix
D. task/time matrix
E. time/space matrix
Cisco's WebEx is an example of whic of the following types of collaborative tools?
A. Online Meeting
B. Blog
C. Wiki
D. Team rom
E. Group calendar
Which of the following Google tools allows people to engage in group video chat?
A. Google Circles
B. Google Apps for Business
C. Google Drive
D. Google Hangouts
E. Google Docs
Instant messaging , videoconferencing and shared screens are all examples of ________ collaborative tools.
A. bimodal
B. spontaneous
C. collocated
D. asynchronous
E. synchronous
Supply chain management systems are considered to be ___________ because they automate the flow of information across company boundaries.
A. KMS
B. cross-function system
C. enterprise system
D. MIS
E. interorganizational system
______ Technology allows a video conference participant to give the appearance of being present at a location other than his or her true physical location.
A. Virtual Reality
B. Mind mapping
C. Telepresence
D. Virtual World
E. Screen Sharing
Which the following best describes the type of information systems FWO implemented as discussed in chapter case?
A. Its user interface was confusing
B. It was too expensive to implement
C. it was designed and developed without taking the organization's culture into consideration
D. it was riddled with technical issues
E. it did not include enough collaboration tools
IBM Connections is an example of which of the following?
A. MIS
C. E-commerce system
D. Intranet
E. Enterprise social networking tool
Which of the following is most likely to have direct responsibility for ensuring that his or her company complies with existing data privacy laws?
A. CIO
B. CSO
C. CKO
D. CIP
E. CPO
The principal liaison between information system groups and the rest organization is a(an) __________?
C. programmer
D. system analyst
E. information system manager
A _________ is a senior manager who oversees the use of IT in a firm.
A. CFO
B. CIO
C. CIT
D. CPO
E. CEO
Development and support services for firms business systems are provided by:
A. IT management services
B. IT standard services
C. IT educational services
D. Applications software services
E. data management services
Policies that determine which information technology will be used when and how are provided by:
B. data management services
C. application software services
D. IT educational services
E. IT standards services
Which of the following would a CSO not be responsible for?
A. Educating and training users about security
B. Enforcing the firms information security policy
C. Keeping management aware of security threats
D. Maintaining tools chosen to implement security
E. Providing physical security
Which of the following would be primarily responsible for enterprise-wide governance and uses of information to maximize the value of an organizations data?
A. CKO
B. end users
C. CPO
D. CSO
E. CDO
Which of the following is not a service typically provided by an information systems department?
A. Project management services
B. Physical facilities management services
C. Human resource services
D. Data management services
E. Telecommunications services
