A Cappuccino is
one shot of coffee and one cm of foam
one shot of coffee and two cm of foam
two shots of coffee and one CM of foam
two shots of coffee and two shots of foam
a mocha/mochachino is
a coffee with shocolate on top
a coffee with a shot of chocolate
another name for a hot chocolate
which of the following is actually a tea
Cammomile
green tea
ginger tea
Peppermint tea
where is coffee grown and picked
Kenya, Colombia, Peru, Jamaica, China and Brazil
Brazil, Kenya, Jamaica, India and Colombia
Peru, Kenya, Colombia, Jamaica and France
Peru, Colombia, Jamaica, Kenya and Peru
Why does coffee have a limited shelf life?
Because it is a food stuff?
Because it is organic matter?
Because it is a consumable
All of the above
How does a typical dark roast differ from a typical light roast in flavour?
Dark roast is more bitter and has more caffeine
Light roast is more bitter and has more caffeine
Dark roast has less caffeine
what are the four main types of tea
Black, white, green and oolong
Black, green, cammomile or oolong
Black, white, ginger and green
Black, white, oolong and ginger
Identify a check that could be made on the espresso machine if milk is not foaming properly.
that the steam iron is hot to touch
that the pressure on the machine is working correctly and the steam iron is not blocked.
that the milk was semi skimmed
that the teacher is watching you
Name one country in which cocoa beans are grown.
China, Ghana, Indonesia, Brazil, Mexico, Venezuela, Ecuador, Madagascar, Jamaica
Ivory Coast, Ghana, Indonesia, Brazil, Mexico, Venezuela, Ecuador, Madagascar, Jamaica
India, Ghana, Indonesia, Brazil, Mexico, Venezuela, Ecuador, Madagascar, Jamaica
Germany, Ghana, Indonesia, Brazil, Mexico, Venezuela, Ecuador, Madagascar, Jamaica
Identify a check that could be made if there is limescale around the boiler tap nozzle.
The machine is working properly
The machine is switched on there is electric power running through
That you are using the machine correctly
Check is the boiler due for a descale or the filter is due to be renewed
How do the growing conditions for Arabica and robusta beans differ?
appropriate altitude (Arabica are grown in higher areas)
weather conditions (arabica beans require cooler weather, low rainfall, higher altitude)
the cliamate - robusta are grown in warmer cliamates and have more rainfall
all of the above
Getting water sucked up into the machine, exposing the copper and chemical contamination are all dangers of what?
Cleaning the machine at the end of the shift
Making coffees
steaming the milk
Soaking the steam iron
To change the shot time from 15 to 25 seconds, you would
adjust the amount of time that the grinder is running or change the height of the plate in a manual grinder
make the grind coarser
make the grind finer
pres the button on the espresso machine a second time
Why is it important to adhere to the guidelines and recipes when making drinks like coffee, tea, smoothies and chocolate?
to keep the boss happy
to keep a a consist, good quality product for the customer
because that the rules
When making tea the water should be 98.5 degrees or above because
it wont infuse properly
the tea will be a grey colour
the tea will have a film on the top
what is the first thing you do when processing a customers payment
make the coffee
put the money in the till
tell the customer how much it will be
give the customer the correct change
A customer whose complaint is not dealt with correctly will a. not come back again b. not really care c. will tell others that the service was not appropriate d. say thank you
a and c
a and b
c and d
a and d
the main reason that robusta grows more succesfully at lower altitudes is
the higher caffeine content make it less suseptable to pests
it has a thicker skin
it is more bitter than arabica
Arabica is stronger
Assam, Darjeeling and Ceylon (formally SriLanka) are all teas named after the district they are grown in
Bergamot Oil that comes from the bergamot fruit flavours which tea?
Breakfast tea
Camomile Tea
Lady Grey tea
Earl Grey Tea
'the husk is removed to release the pulp and bean, the bean is then fermented in the sun and dried' this is then processed into solids, liquer and powder the above describes....
processing cocoa
processing coffee
processing tea
making a smoothie
What is a likely reason for the filter pan overflowing? 1. use of multiple filter papers 2. spring in brewing pan missing 3. wrong grind 4. too much water in the machine
1. and 2
2. and 3
2, 3 and 4
1, 2, 3, and 4
Why is it important to clean the machines down correctly and thoroughly? 1. to ensure the machine is easy to service 2. to make sure that hygiene is properly maintained especially when using milk & dairy for making the drinks 3. to Keep the machine working properly 4. to keep the boss happy
1, 2, and 3
1, 3, and 4
1, 2 and 4
3, 2 and 4
What would indicate that the water filter needs changing of the boiler is due to be services?
coffee is made correctly
there is limescale around the group heads or steam iron
the machine stops working
under what legislation is it important to clean up any spills or trip hazards
licencing law
food hygiene regulations
health and safety at work act
discrimination at work act
What is the main difference between robusta and Arabica coffee plants that allows robusta to grow successfully at lower altitudes?
Robusta is higher in caffeine which acts like a natural pesticide
Robusta likes warmer weather
Robusta is lower in caffeine
Robusta is rounder and browner
under health and safety legislation, cuts and open sores are covered by a blue plaster in a food service industry because
they cover the wound
it feels better to wear a plaster
blue is a nice colour
the plaster can be seen better if it falls off
how long can you keep a pot of filter coffee on the hot plare
4 hours
3 hours
2 hours
1 hours
• paraphrasing back to customer • eye contact • nodding • active listening • positive listening the above are all examples of what?
ignoring people
Doing what you are asked to do
Effective listening
bad customer service
