Which chart type is best suited to track the progress of sales revenue that is realized versus the target?
Bar chart
Flat gauge
Pivot table
Pie chart
After loading data to Einstein Discovery and creating a story, the client asks the Einstein Consultant to explain the "Unexplained Bar" in the "Why it Happened" chart.
Which explanation is correct?
It should always be 0 or the model should not be used.
It shows the difference between the predicted outcome and the observed outcome.
It displays the difference between the analyzed data and the data not reviewed.
It only appears for outcomes that do not have an explanation.
You can get data into Einstein Discovery:
By connecting a USB drive to your laptop
By using an Einstein analytics dataset
Only if your database administrator does it for you
Only if Salesforce does it for you
What kind of insight is "What Is The Difference"?
Descriptive
Diagnostic
Predictive
Prescriptive
Selective
Universal Containers reports that any selection in the List widget is not affecting the Pie chart in one of their Einstein Analytics dashboards. The step options associated with the List widget and Pie chart are shown in the graphic.
Which two changes can an Einstein Consultant implement to solve this issue, given that the steps are using the same dataset? Choose 2 answers
Use selection binding in the filters section of the step "Step_pie_1."
Enable the option "Apply filters from faceting" in the step "Region_1."
Enable the option "Apply filters from faceting" in the step "Step_pie_1."
Use selection binding in the filters section of the step "Region_1."
Which Einstein Analytics asset or assets are created when using an App Template to create an app?
The app, dataflows and datasets, dashboards, and permission sets
The app, dataflows and datasets, and dashboards
The app, dataflows and datasets, and users
An empty app
The Universal Containers Einstein Analytics team built a dashboard with two widgets: 1. List widget associated to the step "Type_2" and grouped by the dimension "Type" (multi-selection)
2. Pie chart widget associated to the step "Step_pie_3" and grouped by the dimension "Type" The team wants to use bindings so any selection in the List widget will filter the Pie chart. Additional notes: • The steps use different datasets.
• Users should be able to choose more than one Type (multi-selection). What is the right syntax for the binding?
Option A
Option B
Option C
Option D
Insights in a story show you how different variables and combinations of variables explain the variation of what kind of variable?
Explanatory variable
Outcome variable
Global variable
Local variable
Tertiary variable
A consultant wants to optimize data loads by extracting Salesforce objects using independent Einstein Analytics dataflows ahead of time. Which construct should be used to accomplish this?
Augment
Dataflow
Clone
Data Sync (Replication)
About what does the configuration wizard ask you questions about how you measure?
Case Duration
Customer Geography
Customer Satisfaction
Case Resolution
All of the above
Why is it important to select the right root object when you use the dataset builder?
The root object determines who can see the dataset.
Only data from the root object can be included in the dataset.
The root object determines what related objects you can add to the dataset.
The root object determines what app the dataset is saved in.
How can you restrict access to Analytics data at the row level?
Manually add a flag to each row to prevent access
Use a security predicate to filter which rows are returned.
Use subtle thought control.
Remove restricted rows from the JSON file
In a story investigating margin, large variations between product groups are dominating the story. Which action might an Einstein Consultant take to resolve this?
Add more data to the dataset
Normalize the margin by product group.
Eliminate extreme values in the dataset.
Run separate stories for each region.
A consultant built a very useful Einstein Analytics app for Sales Operations, and they want to share its contents with the rest of Global Sales. However, they do not want to add everyone in Sales to their app. The consultant recommends extending the Sales Operations app and distributing it as an Einstein Analytics template app, but needs to locate specific information to get started.
Given the code statement above, which endpoint should it be posted to?
/services/data/v##.#/wave/apps
/services/data/v##.#/analytics/wizard
/services/data/v##.#/analytics/projects
/services/data/v##.#/wave/templates
A large company has a single dataset that contains the attainment and commission fields for all sales reps. Each sales rep should be able to view the attainment data for each rep in their division. Each rep should only be able to see their own commission data.
Which option should be used to enforce this requirement?
Create separate datasets for attainment and commission and apply security predicates and/or sharing inheritance.
Apply a security predicate on the existing single dataset.
Use sharing inheritance.
Add the sales organization to the attainment dataset access list.
An insurance company has many Einstein Analytics dashboards that show the influence of weather, such as atmospheric temperature, on customer cases. A service agent commented that it is sometimes difficult to determine, by looking at a dashboard, whether the temperature data is reported in degrees Fahrenheit or in degrees Celsius.
How can a dashboard designer ensure the temperature data is easier to interpret on the dashboards?
Add a text widget to the dashboard to indicate Fahrenheit or Celsius.
Use the XMD node in the dataflow to customize the number format of the field.
Customize the number format in the number widget properties of the dashboard.
In Explorer, go to the Fields menu and then customize the number format of the measure.
Using the Setup menu, the Universal Containers company activated data sync (replication) in the Einstein Analytics settings. After running the sync, they notice that the aggregate sum of a field within their dataset is different than what they manually calculated by summing the same data in the Salesforce object from which the dataset was populated.
Which two differences in the newly synced data can explain this? Choose 2 answers
Differences involving permanently deleted records
Differences involving workflow-updated fields
Differences involving formula fields
Differences involving trigger-updated fields
The Universal Containers company uses Einstein Analytics to build dashboards for different departments: Sales, Service, and Marketing. Users for the same department have the same role and need to have access to the same dashboards. Dashboards for different departments use some common datasets with the same row-level security.
How can an Einstein Consultant address this need?
Create one application for each department and use roles to share applications.
Create one application for each department, put common datasets in the shared app, and use profiles to share applications.
Create one application for each department, put common datasets in the shared app, and use roles to share applications.
Create one application for each department, put common datasets in the shared app, and use permission sets to share applications.
A new field called "CardBalance" is added to the standard object. Account. The team wants to add this new field to an Einstein Analytics dataset that sources the Account object; however, the team needs to limit the users who are able to view that field's data in the dataset.
How can an Einstein Consultant help them implement this new requirement?
Add the new field to the existing dataset and use the XMD file parameters to hide the new field A. from users who should not have access to it.
Add the new field to the existing dataset and activate "Sharing inheritance" in the Account object so only users who have access to the field in Salesforce will have access in Einstein Analytics.
Create a new Account dataset containing the new field and give access to this dataset only to users who should be able to see the new field.
Add the new field to the existing dataset and use "Security Predicates' to hide it from users who should not access it.
A consultant built an Einstein Analytics dashboard for a shipping company. The dashboard displays data from several data sources- The consultant enabled data sync (replication) to increase the speed of data refreshing from these sources.
What is the maximum number of dataflow definitions available in this situation?
45
35
25
30
A dataset is ready for analysis in Einstein Discovery. What is the first step a consultant should take after the data is loaded?
Identify data types and define the appropriate data as numeric.
Analyze data columns and decide which, if any, to drop.
Produce a graph of the data to analyze.
Load the data into Einstein Analytics
The Event Monitoring Analytics app brings prebuilt insights and analytics to what type of existing data in your org?
Field audit trail data
Forensics data
Sales Cloud data Login
Event log file data
Which of the following are included in the template object?
ui.json
app.json
variables.json
ui.json, app.json and variables.json
ui.json, variables.json
What do Analytics apps do?
Let you add new types of charts to Salesforce
Alert you when you need a visa for an upcoming trip
Use ready-made dashboards to tell easy-to-follow stories about your data
Let you create configuration wizards to make Analytics setup easier
Which security option is not available in Einstein Analytics for securing datasets?
Inherited security
Row-level security with security predicates
Field-level security
App level security
A consultant is working with the client to define goals and metrics for an app that will be built. The consultant decides to base the dashboards on personas and is in the design phase prior to starting the actual build.
Which two design considerations should be determined at this time? Choose 2 answers
Which fonts to use for headers and body text
Which charts to use to best support the defined goal
How many charts should be allowed on a single dashboard
Which colors to use and how to use them
An Einstein Consultant needs to add some data values to an existing dataflow: a text field, a number (via a case statement), and a date (via SAQL).
In order to achieve this, which compute option should be used?
computeExpression
computeData
computeValue
computeField
How many groupings can you have in a Compare Table?
None
One
Infinite
Up to four
In Einstein Analytics, which node is used in a dataflow to extract data from a registered dataset?
sfdcDigest
digest
export
edgemart
Einstein Discovery gives you several different kinds of recommended insights. Which of these insights is descriptive?
What Happened
Why It Happened
Predictions & Improvements
what is the Difference
After getting approval of the dashboard layout design for a desktop, the Einstein Analytics consultant is ready to start the design process for a mobile layout.
What are three considerations that the consultant should keep in mind when developing the layout? Choose 3 answers
If no layouts are eligible for the mobile device, the first defined layout is used.
If no layouts are eligible for the mobile device, an error message will be displayed.
If more than one layout is eligible, the one with the most device properties set is used. If there is a tie, the most recently defined layout is used.
A layout for mobile is eligible for use when the device meets all the device properties set in the Layout panel.
There are widgets that cannot be displayed on mobile layouts.
Which dataflow transformation does data sync (replication) reference, in an existing dataflow, to determine which Salesforce objects and fields are currently being extracted?
sfdcRegister
What do you have to assign to users before they can access Analytics?
A.Analytics permission set license (PSL)
B.Permission set with at least one Analytics user permission
C.Username and password
A and B
B and C
A company's Salesforce org has multi-currency enabled. This company's business intelligence team used Einstein Analytics to build a dataflow that creates a dataset, "OpportunityDataSet". This dataset is populated with data extracted from the standard object, Opportunity. One of the extracted fields is the standard field, Amount.
If a user explores the "OpportunityDataSet" in Einstein Analytics, in which currency will the Amount values be shown?
In the connected user's currency
In the integration user's currency
In the currency that is set on the "currency" attribute in the dataset
In the currency that is set on the "currency" attribute in the dataflow
As part of their analysis, Yasmine, Tonya, and Hadiqa need to create and save lenses to their project app. What is the minimum app role they need to do this?
Manager
Viewer
Editor
Designer
Which widget property allows a consultant to restrict the view to a domain bounded by the values entered?
Add Custom Domain
Filter By Range
Add Custom Range
Add Filter
A client has a dataset comprised of Opportunity data and Opportunity Line level data. The client wants to use this dataset with Einstein Discovery to understand the Opportunity win rate.
What must be done to the dataset to achieve this goal?
Select the isWon = True outcome variable and generate the story.
Filter to only look at isWon = True records to avoid skewing the results.
Click Create Story and Einstein will take care of the rest.
Change the grain by removing the line level detail as it will skew the win rate.
An Einstein Analytics consultant has been asked to refactor a dashboard so that it loads more quickly. After some analysis, the consultant found that most of the dashboard steps run in less than five seconds; however, the Opportunities Table takes 30 seconds to run.
How can the consultant improve the performance of this dashboard?
Create a second page on the dashboard and move the table to this new page.
Create a link to download the list of opportunities as an Excel file.
Create a Visualforce page and display a list view of the opportunities on this new page.
Create a second dashboard and move the table to this new dashboard.
Why is it important to prepare the data in a CSV file before you bring it into Analytics?
To remove column headers
To make sure the content is interesting
To add currency symbols to numeric fields
To make sure Analytics can set the field type correctly
What are predictive insights good for?
Predicting outcomes that you don't actually have the right data for
Exploring your existing data to see what already happened
Drilling down into the underlying reasons behind a prediction
Choosing between all possible outcomes for a single variable
How do you post to Chatter from a Sales Wave dashboard?
Open the Actions menu for an opportunity or account and select Post
Select Post to Chatter from the Actions drop-down at the top of the dashboard
Right click any bar and type your message
Send an email to a team member with "chatter:" in the subject line
In a dataset, there are multiple boolean fields. When displayed on any dashboard, the boolean fields should all be displayed in the same way: a value of true should result in the display of the word "Yes" in green; a value of false should result in the display of the word "No" in red.
In which two ways can this be accomplished? Choose 2 answers
Download the XMD for the dataset and change the values and color for the fields and then upload to the dataset.
In the explorer, select the boolean fields and use the "edit values" option on the fields to change values and colors.
Create an XMD node in the dataflow to change the label and color of the values in the fields.
In the explorer, select the boolean fields, then create a derived dimension that references the boolean fields, and then modify the values and colors of the derived dimension.
What can you do with the dataflow?
Extract data from an external CSV file into Analytics
Extract Salesforce object data into Analytics
Build a dashboard
Explore a dataset
What's the magic of faceting?
A. It binds charts together so that selecting something in one chart filters other charts by that choice.
B. It shifts the time period of the chart you're viewing.
C. It turns the dataflow on and off.
D. It creates a chart that shows all the faces of your data in a diamond chart.
In the context of Analytics, what is faceting?
Representing the number of widgets on a dashboard
Filtering all related widgets in a dashboard by your selection
Something only programmers can access
Measuring the number of significant digits of precision for a particular metric
Choosing the color of the background in a graph
Which isn't an option for setting a security predicate for a dataset created from an external data file?
In the metadata file associated with the external data file using the rowLevelSecurityFilter key
In the Register transformation node of a dataflow that uses this dataset
In the dataset Security Predicate
On each row prior to upload
An Einstein Discovery team created a model to maximize the margin of their sales opportunities. They want to deploy the model to the Opportunity object in order to predict the outcome of every newly created or updated Opportunity.
What are the steps to accomplish this?
Create a trigger on Opportunity and use the Salesforce External Connector to get predictions from Einstein Discovery.
Create an Apex batch on Opportunity and use the REST API to get predictions from Einstein Discovery.
Create a trigger on Opportunity and install the Einstein Discovery Writeback managed package from the AppExchange.
Create a trigger on Opportunity and use the REST API to get predictions from Einstein Discovery.
The client asks an Einstein Consultant to build a dashboard with a chart that shows revenue and quantity of units sold. Which type of Combo Chart can the consultant use?
A. Line over Scatter Plot
Grid over Bar
Line over Bar
Line over Stacked Bar
A consultant is asked to configure a user to view a dashboard, within a designated app, without the ability to create and save lenses. After adding the user to the app, which action should the consultant take to implement this requirement?
Assign the Editor role to the user.
Assign the Viewer role to the user.
Ensure the user has the Use Analytics permission.
Assign the Manager role to the user.
Yasmine told Danielle she's interested in using the artificial intelligence provided by Einstein Discovery to enhance analysis Mosaic probably wouldn't have considered through their own means. How can Danielle use Einstein Analytics to load data into Einstein Discovery?
It's not possible. Danielle will need to log into Einstein Discovery and import the data from there.
Danielle needs a permission set containing the Download Analytics Data permission, then she can use the Export node to load data into Einstein Discovery.
Danielle needs a permission set containing the Upload External Data to Analytics permission, then she can log into Einstein Discovery and import the data from there.
Data loaded into Einstein Analytics as datasets can then be used in Einstein Discovery without a separate load process.
A company wants to create a timeline chart to visualize the evolution of their Closed Won Opportunities. What are the required parameters to build a lens that displays output similar to the image shown?
2 measures, 0-2 groupings if trellis is disabled, or 0-4 groupings if trellis is enabled
1 measure, 1-2 groupings if trellis is disabled, or 1-4 groupings if trellis is enabled
1 measure, 1 grouping by a date field, and either 0-1 groupings by a dimension if trellis is disabled, or 0-2 groupings if trellis is enabled
1 measure, 0 groupings if trellis is disabled, or 0-2 groupings if trellis is enabled
Which three statements are true regarding sharing inheritance? Choose 3 answers
If a user can see more than 3,000 records on the object in Salesforce, but the user does not have the "View All Data" permission, sharing inheritance is not used. The backup security predicate takes effect. This limitation does not apply to the Opportunity object.
Sharing inheritance supports Account, Campaign, Case, Contact, Opportunity, Lead, Order, User, and custom objects. If you use other objects, such as Idea or Site, you must use security predicates for those objects.
A dataset using sharing must also have a security predicate defined.
Sharing inheritance supports a foreign key for enforcing security.
When sharing inheritance is enabled, security predicates are ignored.
Which statement best describes how to ensure Einstein Analytics dashboards are easily used across both desktop and mobile devices?
Create multiple layouts, and reorder all the widgets so that they fit nicely within the new default width.
Create a single layout and allow Einstein Analytics to automatically organize dashboard contents to be optimal for the device type.
Create a single layout and reorder all the widgets so that they fit nicely when viewing on either device.
Create multiple layouts, ensure the layout selectors match the device, and resize/hide widgets as necessary to ensure the content is appropriate for the device screen size.
What are two benefits of designing using the "Progressive Disclosure" principle? Choose 2 answers
Improved ease of use for end users
Discounted EA licenses when growth is achieved
Automatic conditional formatting
Better dashboard performance
An Einstein consultant created a dashboard that went through review. Some few charts were added and removed in the process. The dashboard is now approved for production.
Which best practice should be done before releasing the dashboard?
Modify the XMD so all labels and values are user-friendly.
Rename all the steps to correspond with the defined naming convention.
Remove the redundant steps to ensure dashboard performance
Apply conditional formatting on the new charts.
An Einstein Consultant is implementing encryption for a customer. Which two statements about Einstein Analytics Encryption are true? Choose 2 answers
When Einstein Analytics Encryption is enabled, all newly registered datasets are encrypted at rest.
By default, the same keys are used to encrypt data in Einstein Analytics as are used to encrypt data in Salesforce objects.
The customer's org must have a Shield Platform Encryption tenant secret.
Bring Your Own Key is not supported.
A small Business Intelligence team is overwhelmed with multiple requests to create new dashboards. An option is to use layout templates to help with dashboard development.
What are two advantages of using layout templates? Choose 2 answers
Layout templates offer a consistent end user experience.
Layout templates are fast to create because they are fixed and read-only.
Layout templates offer a universal layout thus reducing the hours spent on design.
Layout templates are equipped with design best practices, such as optimally positioned KPIs and filters.
What does a configuration wizard do?
Automatically creates multiple versions of the same app
Lets you know the best way to set up your Salesforce data
Asks you questions about how you store data in your org to help you create your app
Customizes your template based on Salesforce settings
What can changing an answer to a wizard question do?
Alter your Service Cloud implementation
Fine-tune dashboards to reflect how your company measures key indicators
Create a new set of dashboards with new KPIs
Use up one of the three wishes granted you by the wizard
Why are insights in the Unrelated category important?
They explain everything about the outcome.
They aren't important. Hence the name, Unrelated.
They explain how interaction terms affect the outcome.
The outcome might not have much to do with related variables. It might have more to do with global effects.
An Einstein Analytics team plans to enable data sync (replication).
Which two limits are specific to data sync (replication) and should be considered before enabling the feature because they might impact existing jobs?
Choose 2 answers
Maximum number of dataflow definitions
Maximum number of dataflow transformations
Maximum number of objects that can be enabled for data sync (replication)
Timeout for ELT (Extract Load Transform) jobs that are scheduled but not yet executed
What can you do on the Edit Field Attributes page when uploading a CSV file to Analytics?
Change a field's name
Change a field's format
Change a field's type
Universal Containers has a Sales Manager dashboard- They have a compare table that displays the count of Customers and the Sum of Annual Revenue per year and per Account type. A consultant is asked to add more groupings to enhance details about their customers. What is the maximum number of grouping columns that the consultant must be aware of in order to continue using a compare table versus creating the query using SAQL?
8
4
unlimited
10
A dashboard dataset is growing and the Einstein Analytics consultant notices an impact on performance. The consultant needs to make a few adjustments.
Which three actions can the consultant take to improve dashboard performance? Choose 3 answers
Reorganize the dashboard widgets
Distribute steps among separate pages.
Use SAQL code to join datasets at runtime.
Replace separate step filters with a global filter.
Move calculations to a dataflow.
What does Einstein Analytics check when a user submits a query against a dataset?
Whether the user has access to the app
Which fields the user has access to
If the user has access to the dataset
Which rows the user has access to
A Senior Sales Business Analyst asks for a dashboard that contains fiscal year product opportunities. Information is maintained in a spreadsheet which is comprehensive, but its contents often need to be explained. After sketching the dashboard, the consultant is ready to start building.
Which concept should be applied to this dashboard?
Limit widget actions and exploration so users will focus only on the high-level information.
Use the different chart types to make the dashboard interesting and appealing.
Design the dashboard with the desktop in mind and use the same layout for mobile devices for consistency.
Use charts to help users ask questions, not illustrate a conclusion.
What can you do in a dataset recipe?
Extract external data into Analytics
Combine data from different datasets
Make a data chili
A consultant created a dashboard using Einstein Analytics for her client, a shipping company. It sources data from very large datasets. Now the client has requested that the consultant add more steps to the dashboard.
To ensure that the dashboard has acceptable performance, what two actions should the consultant take? Choose 2 answers
Check if any steps can be reused for multiple purposes.
Replace AggregateFlex steps with SAQL steps.
Split the steps and charts into different pages in a dashboard.
Avoid using conditional formatting.
Which chart type is suitable for rendering five measures in a lens visualization?
Treemap chart
Scatter chart
Metric Radar chart
Stacked Bar chart
In an org, some of the Activity records do not have related Opportunity records. Additionally, there are Opportunity records that do not have related Activity records.
Which SAQL statement will fetch all Opportunities, even if they don't have associated Activities, and fetch related Activity data, if it exists?
q = cogroup Opportunity by 'Id', Activities by 'Opportunityld';
q = cogroup Opportunity by 'Id', Activities by 'Opportunityld' left;
q = cogroup Opportunity by 'Id' right, Activities by 'Opportunityld';
q = cogroup Opportunity by 'Id' left, Activities by 'Opportunityld';
To see predictive insights, what option do you select in the Story toolbar?
What Changed Over Time
How Can I Improve It
A shipping company created a dataset. "Bookll," containing budget per region per month for the first six months of 2018. The dataset is shown in the graphic. Now, they want to create a lens showing the total budget for each region for each month. Every combination of region and month must be shown in the lens, even if there is no data.
How can an Einstein Consultant help this company build this lens?
Use a SAQL query leveraging the "fill" statement with a "partition" parameter.
Use a SAQL query to create fake rows for any data that is missing data from the dataset.
Use a "Compare Table" and use the "Show summary" option.
Use a "Compare Table" and add a column leveraging the "Running Total" function.
Given that the steps are using different datasets. which two changes can an Einstein Consultant make to solve this issue' Choose 2 answers
Use 'Connect Data Sources" and create a connection to connect the two datasets.
Use selection binding in the filters section of The step "Step_pie_2."
Use "Connect Data Sources" and create a connection to connect the two widgets.
Use selection binding in the filters section of the step "Type_l."
A consultant built an Einstein Analytics app for the Sales Operations team. The team wants to share this app with other people at the company. The consultant recommends distributing the app as an Einstein Analytics template app.
In the process of creating the template, which role does the original Einstein Analytics app for the Sales Operation team play?
It is the template.
It is the instance.
It is the master.
It is the target.
Which of these is not a method for controlling record-level access?
Profiles
Sharing Rules
Organization-Wide Defaults
Role Hierarchy
In a Compare Table formula, you can refer to other columns with:
Their names
Number (1..9)
Letters (A..Z)
A list widget is added to a dashboard with existing charts and tables. What must be true for the list widget to facet the dashboard charts and tables using widget properties?
The list, chart, and table steps must share a common name.
The list, chart, and table steps must share common dimensions from different datasets.
The list, chart, and table steps must share the same dataset.
Chart and table steps must have their own list widgets.
An Einstein Analytics team reports that when they start their dataflow it runs successfully with no errors or warnings, but one of the fields does not return values when it is queried.
What can be the origin of this issue?
The field does not contain any data in Salesforce.
The user who runs the dataflow does not have access to the field.
The "Integration User Profile" does not have access to the field.
The "Security User Profile" does not have access to the field.
What is an Analytics app?
A specialized version of the Einstein Analytics platform that runs outside of Salesforce
Analytics for iPad
A collection of datasets, dashboards, lenses, and a dataflow
The blueprint for your org's Einstein Analytics implementation
A consultant is asked to create a dashboard for sales to see the forecasted sales per product family. After gathering the requirements, the consultant decides to leverage the timeseries SAQL statement to predict sales.
Which two actions must be performed when writing the SAQL query? Choose 2 answers
Determine if the timeseries required parameter, prediction interval, should be 80 or 95.
Investigate which prediction model is best for the data available.
Validate that there is enough data in the dataset to make a good prediction.
Include the fill SAQL statement to fill any missing dates.
Why would you use the Actions menu in a chart?
To expand the time period shown in a dashboard
To rearrange widgets in dashboards
To post to Chatter
To create workout plan for you and your team
What is another name for the type of insight that examines how one variable explains variation of the outcome variable?
First-order analysis
Second-order analysis
Third-order analysis
Spectrum analysis
Object-oriented analysis
Which two statements can be determined based on the Why it Happened graphic above' Choose 2 answers
Germany performs lower than average but better when the product is Call Center.
The -2.2 Unexplained means there are effects that Einstein will never be able to explain regardless of the dataset.
Call Center is a generally poor performing product, and since there is more in Germany that has a negative effect.
Germany sells more Call Center product and that helps them increase their win rate.
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