Competitive strategy determines the structure, features, and functions of every information system
What DOESN'T affect buyer power?
Barriers to entry
Number of customers
Cost of changing
Size of order
Differences between competitors
Porter's four competitive strategies can result in a combination of each of these except:
Cost Leader, Industry Wide
Cost Leader, Differetiation
Differentiation, Industry Wide
Industry Segment, Differentiation
Which is NOT a primary activity in the value chain?
Operations
Service
Procurement
Marketing and Sales
What is a Business Process?
Cost of inputs + Cost of activities
Value of all outputs - Costs
Network of activities that generate value by transforming inputs into outputs
A collection of something
Social Media Information supports the sharing of content among a network of uers
Business processes vary in cost and effectiveness
The two ways IS provides competitive advantages are: product implementations and process implementations
The tree types of capital are: Traditional, Human, and ________.
Technological
Owned
Social
Invested
What are the Four Pillars of a Hyper-Social Organization?
Consumers become Humans
Market Segments become Tribes
Structure and Control becomes Messiness
Consumers become Tribes
Channels becomes Networks
Which is NOT included in dynamic processes?
Usually requires human judgements
All decisions can be made by computers
Flexible, informal, and adaptive
Involves strategic decisions
Companies should monitor unfavorable reviews and delete them in a timely manner because unfavorable reviews provide no benefit to the companies or consumers
Reputation management services are a tool for ____________ activity in SEAMS
Measure
Sense
Engage
Activate
Which of the following is an example of a dynamic process?
Social Netowkring
Customer Returns
Order Entry
Purchasing
Process efficiency is the measure of the process inputs and outputs
Which of the following is an example of IS improving the quality of a business process?
Augmenting a human
Performing an Activity
Controlling Process Flow
Which of the following does NOT cause information silos?
Different departments have common long term goals
Different personal and workgroup needs
Duplicated and inconsistent data
Data isolated in islands of automation
A way to limit information silos is to store a single copy of the data in a shared database, and revising business processes and applications to use that database
In a CRM system, what is not one of the four phases of the customer life cycle?
Attract
Categorize
Sell
Support and Resell
Research
An Enterprise Resource Planning (ERP) is a suite of applications (modules), a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform
Why is it important to have ethical data?
Provides answers the researcher is looking for
It leads to principled deccisions
Trust in the data source
More colors and text will improve your data visualization
Which of the following should you check to understand infographics?
Data Alterations
Data Source
Data Presentation
All of the above
