Service Manager L2 Test

Frage 1 von 60

1

In the out-of-the box processes, which tickets can a Change Manager associate to an existing change? (Select three.)

Wähle eine oder mehr der folgenden:

Incident
Known Error
Problem
Change
Interaction
Configuration Item

Erklärung

Frage 2 von 60

1

By default, when adding a New Operator record, what information must also be provided?

Wähle eine der folgenden:

an associated user role
a menu structure for the operator
a default MySM page
language and currency for the operator
an associated contact record

Erklärung

Frage 3 von 60

1

Folder entitlement rights are assigned in which record?

Wähle eine der folgenden:

Profiles
Assignment Groups
Security Groups
Execute Capabilities
User Roles

Erklärung

Frage 4 von 60

1

What must be implemented in order to track Configuration Items (CIs) and Configuration Item Relationships (CIRs) by company ID?

Wähle eine der folgenden:

Integration Manager
Web Services
Multi-Tenant Support
Single Sign On

Erklärung

Frage 5 von 60

1

Service Manager 9.2x provides a powerful workflow engine and application platform for automating, facilitating, and enforcing your key IT processes. What is another competitive advantage?

Wähle eine der folgenden:

Service Manager has the broadest coverage and support of the ITIL V3 Best Practices
Service Manager is the best Asset Management solution.
Service Manager is a plug-and-play application
Service Manager is a full web-based application.

Erklärung

Frage 6 von 60

1

Which statement is true about the code page on the SQL Server?

Wähle eine der folgenden:

The SQL Server database must be created with a code page that supports the character set of most of your data.
The SQL Server database must be created with a code page for the country in which your Service Manager server is located
The SQL Server database must be created with the UTF/8 code page
The SQL Server database must be created with a code page that supports multi-byte characters.

Erklärung

Frage 7 von 60

1

In Service Manager, why is the progress within the workflow of a change much clearer than in Service Desk?

Wähle eine der folgenden:

There are workorders that are related as predecessors and successors.
There is a graph on the Workflow panel that shows all steps within the process.
There is a list of tasks that shows the progress.
There are status codes that clearly describe the phase within the Change process.

Erklärung

Frage 8 von 60

1

Where can notifications be added?

Wähle eine der folgenden:

from the main "Manage Catalog" screen
in the "User Properties" configuration pane
from the RAD editor pane
from the "Alert Definition" pane

Erklärung

Frage 9 von 60

1

The development audit utility tracks changes made to HP Service Manager records during which phase of Service Manager implementation?

Wähle eine der folgenden:

Testing
Development
Production
Training

Erklärung

Frage 10 von 60

1

Given the Service Manager RDBMS user has the right to create tables, which action in Service Manager translates directly into a SQL create statement?

Wähle eine der folgenden:

Creating a new dbdict
Creating a new field in an existing dbdict
Renaming a dbdict
Renaming an existing field in an existing dbdict

Erklärung

Frage 11 von 60

1

Which capability word is required to grant operator access to Crystal Report?

Wähle eine der folgenden:

ReportAdmin
ODBC
data administrator
SysAdmin

Erklärung

Frage 12 von 60

1

What are the three main access layers on which security can be set in Service Manager? (Select three.)

Wähle eine oder mehr der folgenden:

Application Access
Database Acces
Functional Access
Process Access
Module Access
Code Access
System Access

Erklärung

Frage 13 von 60

1

Which debugging parameter is used to debug Web Services interfaces in Service Manager?

Wähle eine der folgenden:

debughttp:1
debugjs:1
debugws:1
debugdbquery:999

Erklärung

Frage 14 von 60

1

Which debugging parameters are typically used to debug performance issues? (Select three.)

Wähle eine oder mehr der folgenden:

RTM:3
sm -debugperformance
sm -rundiagnostics
debugdbquery:999
sqldebug:1
sqltrace:2

Erklärung

Frage 15 von 60

1

Which statements are true about Configuration Management? (Select two.)

Wähle eine oder mehr der folgenden:

Configuration Management is the process responsible for maintaining information about assets required to deliver an IT service, including their relationships.
Configuration Management is the process responsible for tracking and reporting the value and ownership of financial assets throughout their lifecycle.
Configuration Management minimizes the number of quality and compliance issues caused by improper configuration and services and assets.
Configuration Management is the process responsible for maintaining information about CIs required to deliver an IT service, including their relationships.
Configuration Management supports two ITIL processes: Incident Management and Problem Management.

Erklärung

Frage 16 von 60

1

What is the goal of Knowledge Management?

Wähle eine der folgenden:

To integrate with Interaction, Incident, and Problem Management so that users are able to search for and use knowledge from existing incidents or problems while attempting to resolve a new incident or problem
To enable organizations to improve the quality of management decision-making by ensuring that reliable and secure information and data is available throughout the service lifecycle
To ensure the right information is delivered to the appropriate place or person at the right time to enable an informed decision
To define a set of principles and practices that enable organizations to improve service levels for customers, gain operational efficiencies, and increase the organization's value to their company

Erklärung

Frage 17 von 60

1

Which ITIL V3 process does Service Manager provide to configure a catalog from which users can request goods and services, an approval engine that processes the request, and which allows for procurement and delivery of approved goods and services?

Wähle eine der folgenden:

Change Management
Service Request Catalog
Request Fulfillment
Service Management

Erklärung

Frage 18 von 60

1

What can we found inside a format control? (Select three.)

Wähle eine oder mehr der folgenden:

JavaScript
Forms
Validations
Links
Joins
Subforms
Folders

Erklärung

Frage 19 von 60

1

Which connectors are available for Connect-It? (Select three.)

Wähle eine oder mehr der folgenden:

HP Service Desk Web Services Connector
HP Service Manager Web Client Connector
HP Universal CMDB Connector (XML)
Active Directory Connector
HP Service Center Connector
Service Manager Connector

Erklärung

Frage 20 von 60

1

Which component is included in all Web Services integrations?

Wähle eine der folgenden:

Eventin record
WSDL (Web Services Description Language)
DEM (Discovery Event Manager)
Proxy Server

Erklärung

Frage 21 von 60

1

What designates a global variable?

Wähle eine der folgenden:

The variable starts with $L.
The variable is just defined with $.
The variable starts with $G or $lo.
The variable starts with $P.

Erklärung

Frage 22 von 60

1

Where do you configure the ability to delegate approvals?

Wähle eine der folgenden:

The Category record
The Phase record
The User Profile record
The Environment record

Erklärung

Frage 23 von 60

1

Which parameter in the Service Manager Initialization file triggers the creation of multiple log files?

Wähle eine der folgenden:

maxlogswitching
numberoflogfiles
maxfilesize
maxlogfiles

Erklärung

Frage 24 von 60

1

What are major improvements found in Service Manager as compared to Service Center? (Select two.)

Wähle eine oder mehr der folgenden:

Improved process definition
Compatibility with all major operating systems
Improved integration with the HP BTO Portfolio
Introduction of Service Catalog
More attractive to the small business market

Erklärung

Frage 25 von 60

1

During the Service Manager server configuration, the system prompts you for a valid TCP/IP port. Which port number should you choose for Service Manager?

Wähle eine der folgenden:

A port number smaller than 1024
A port number greater than 1024
A port number that is either 80 or 8080
Any free TCP/IP port number
Port number 1024 only

Erklärung

Frage 26 von 60

1

Which option is most commonly used to display information of a record located in a related table?

Wähle eine der folgenden:

Find
Fill
Smart Indicator
Display

Erklärung

Frage 27 von 60

1

Which task can a selfservice user perform from the Employee SelfService Portal?

Wähle eine der folgenden:

Create an incident
Close an incident
Update a knowledge record
Create an interaction

Erklärung

Frage 28 von 60

1

Which Service Manager interface allows endusers to browse the knowledge library, order products and services from the Service Catalog, and submit service requests?

Wähle eine der folgenden:

Windows client
Knowledge library
Request management catalog
Employee selfservice portal

Erklärung

Frage 29 von 60

1

Which Service Manager module is used to restore normal service operation as quickly as possible and minimize the adverse impact on business operations?

Wähle eine der folgenden:

Service Desk
Incident Management
Change Management
Configuration Management
Request Management
Problem Management
Scheduled Maintenance
Employee Self Service
Service Level Agreements
Knowledge Management

Erklärung

Frage 30 von 60

1

Which feature of the operator record provides access to applications and utilities?

Wähle eine der folgenden:

Security Folders
Profiles
Contacts
Assignment Groups
User Roles
Execute capabilities

Erklärung

Frage 31 von 60

1

Which feature of the operator record defines applicationspecific privileges?

Wähle eine der folgenden:

Security Folders
Profiles
Contacts
Assignment Groups
User Roles
Execute capabilities

Erklärung

Frage 32 von 60

1

Which 'State' displayed in Configuration Management is not replicated to Service Manager?

Wähle eine der folgenden:

Authorized
Baseline
Managed
Actual

Erklärung

Frage 33 von 60

1

What feature of Configuration Management defines the authorized attributes of a CI configuration?

Wähle eine der folgenden:

CI subtype
Actual state
Managed state
Baseline
CI type

Erklärung

Frage 34 von 60

1

In which Service Desk record would you find Service Desk application settings, including setting the Service Desk record relationship model?

Wähle eine der folgenden:

Profile
Operator
Environment
System information record
Contacts
Execute capabilities

Erklärung

Frage 35 von 60

1

Alert definitions are applied to changes and change tasks in which record?

Wähle eine der folgenden:

Category
Alert
Phase
Notification
Profile

Erklärung

Frage 36 von 60

1

The operator's approval and review groups for Change Management are defined in which record?

Wähle eine der folgenden:

Category
Alert
Phase
Notification
Profile

Erklärung

Frage 37 von 60

1

Which feature of Service Manager gives controlling authorities the responsibility of costs and risks associated with a request, the ability to stop work, and control when work activities can proceed?

Wähle eine der folgenden:

Security profiles
Security folders
Operator records
Approvals
Alerts

Erklärung

Frage 38 von 60

1

For a baseline to be available for use against a configuration item, the baseline must be set to which status?

Wähle eine der folgenden:

Verified
Finalized
Authorized
Managed
Tested
Analyzed

Erklärung

Frage 39 von 60

1

Which scenario best describes the role of templates when creating Service Manager Service Desk, Incident Management, Problem Management, and Change Management records?

Wähle eine der folgenden:

Add new fields to tables more quickly
Escalate incidents to problems more quickly
Create similar records simultaneously
Autopopulate fields in a record with predefined data

Erklärung

Frage 40 von 60

1

Which Service Desk Interaction Model is configured by default in the Service Desk module?

Wähle eine der folgenden:

Close interaction when related records close
All records close independently
Cannot close interaction until related records close
Full service desk model
Two-step closure model

Erklärung

Frage 41 von 60

1

After an incident is created, what is the next step in the incident lifecycle to perform?

Wähle eine der folgenden:

An incident analyst is assigned to work on the incident
The status of an incident is set to Accepted or Rejected.
Approvals are sent to reviewer and approval groups.
A task is created and assigned to an incident analyst.

Erklärung

Frage 42 von 60

1

What feature of Service Manager ties endusers or departments to the services that they use?

Wähle eine der folgenden:

Configuration items
Subscriptions
Categories
Policies

Erklärung

Frage 43 von 60

1

Which Utility allows end users to customize their own graphical views of operational summary data?

Wähle eine der folgenden:

Publish and Suscribe
Views & Favorites
Queues
MySM Dashboard

Erklärung

Frage 44 von 60

1

Which RAD function is used to determine the numerical representation of a field data type?

Wähle eine der folgenden:

val()
index()
tod()
same()
type()

Erklärung

Frage 45 von 60

1

What variable is used in a Link record to refer to the current record?

Wähle eine der folgenden:

$L.filed
$File
$L.file
$file

Erklärung

Frage 46 von 60

1

What type of auditing is used to track changes to specific fields for Open, Update and Close actions?

Wähle eine der folgenden:

History Tables
Journal Updates
Activity Actions
Application Fields

Erklärung

Frage 47 von 60

1

Which statement best describes the role of HP Service Manager?

Wähle eine der folgenden:

Service Manager automates application development and measures the quality of applications in use.
Service Manager automates and streamlines the delivery and support of IT services to the business.
Service Manager monitors and manages IT infrastructure in an organization.
Service Manager automates and maintains tight control over company’s capital investments.

Erklärung

Frage 48 von 60

1

Incident Management is used to track: (choose three)

Wähle eine oder mehr der folgenden:

Complaints
CI Attribute Information
Requests for Information
Interactions
Disruption of Service
Password Resets

Erklärung

Frage 49 von 60

1

Which feature of Service Manager allows you to schedule the removal of unwanted data from the database?

Wähle eine der folgenden:

Scheduled delete
Scheduled maintenance
Purge/archive
Data vault

Erklärung

Frage 50 von 60

1

Fülle die Lücke, um den Text zu vervollständigen

Are called by Objects and are defined by Processes. The contains information about how a record looks and acts at a specific period in time.

Erklärung

Frage 51 von 60

1

Fülle die Lücke, um den Text zu vervollständigen

A scaled system consist in one application server plus "X" number of available servlets. It is used for small bussiness.

Erklärung

Frage 52 von 60

1

Fülle die Lücke, um den Text zu vervollständigen

A Scaled System consist in two or more application servers, each one with "X" number of available servlets.

Erklärung

Frage 53 von 60

1

Fülle die Lücke, um den Text zu vervollständigen

are a combination of data and definitions used to retrieve data from one table to another one.

Erklärung

Frage 54 von 60

1

❌ are defined inside a ❌. They performed specific actions and ❌ that will work over a record.

Klicke und ziehe, um den Text zu vervollständigen.

Display Options

Display Screen

Processes

RAD Applications

Events

Erklärung

Frage 55 von 60

1

❌ allow you to display data fields from several different database files on a single form. Do not allow data entry into the fields; they only display information from other files into a format for reference purposes.

Klicke und ziehe, um den Text zu vervollständigen.

Virtual joins

Links

Calculations

Fill function

Erklärung

Frage 56 von 60

1

What can you see in the output of a reportlbstatus? (Select Two)

Wähle eine oder mehr der folgenden:

Available ports and threads
Company Name
Number of Sessions Running on each port
Shared Memory
Timeout Value

Erklärung

Frage 57 von 60

1

Allow users who have logged into a Windows domain to log on to Service Manager without providing a user name and password. What Service Manager configuration allows the statement:

Wähle eine der folgenden:

TSO
SSO
SSL
CAC

Erklärung

Frage 58 von 60

1

What steps do you need to follow before run an application upgrade?

❌
Comment out the ❌ line in the sm.cfg file
Add ❌ to the sm.ini
Add ❌ to the sm.ini
❌ the client side unload from the windows client
Start the Service Manager Service
Go to System Administration >❌ > Patch Release >Apply Patch Release
Load the patchrel.unl file

Klicke und ziehe, um den Text zu vervollständigen.

Stop the Service Manager Service

sm system.start

sm

sm -sync

ir_disable:1

ir_disable:0

sessiontimeout: 60

sessiontimeout

Uncheck

Check

Ongoing Maitenance

Base System Configuration

Erklärung

Frage 59 von 60

1

Format Control Subroutines enable you to call RAD applications from Format Control.

Wähle eins der folgenden:

WAHR
FALSCH

Erklärung

Frage 60 von 60

1

In a 9.40 fresh installation, do we have an option to select between Classic or Codeless Mode?

Wähle eins der folgenden:

WAHR
FALSCH

	Erstellt von Dennis Pereira vor mehr als 9 Jahre

Service Manager Training

Service Manager L2 Test

Frage 1 von 60

In the out-of-the box processes, which tickets can a Change Manager associate to an existing change? (Select three.)

Wähle eine oder mehr der folgenden:

Erklärung

Frage 2 von 60

By default, when adding a New Operator record, what information must also be provided?

Wähle eine der folgenden:

Erklärung

Frage 3 von 60

Folder entitlement rights are assigned in which record?

Wähle eine der folgenden:

Erklärung

Frage 4 von 60

What must be implemented in order to track Configuration Items (CIs) and Configuration Item Relationships (CIRs) by company ID?

Wähle eine der folgenden:

Erklärung

Frage 5 von 60

Service Manager 9.2x provides a powerful workflow engine and application platform for automating, facilitating, and enforcing your key IT processes. What is another competitive advantage?

Wähle eine der folgenden:

Erklärung

Frage 6 von 60

Which statement is true about the code page on the SQL Server?

Wähle eine der folgenden:

Erklärung

Frage 7 von 60

In Service Manager, why is the progress within the workflow of a change much clearer than in Service Desk?

Wähle eine der folgenden:

Erklärung

Frage 8 von 60

Where can notifications be added?

Wähle eine der folgenden:

Erklärung

Frage 9 von 60

The development audit utility tracks changes made to HP Service Manager records during which phase of Service Manager implementation?

Wähle eine der folgenden:

Erklärung

Frage 10 von 60

Given the Service Manager RDBMS user has the right to create tables, which action in Service Manager translates directly into a SQL create statement?

Wähle eine der folgenden:

Erklärung

Frage 11 von 60

Which capability word is required to grant operator access to Crystal Report?

Wähle eine der folgenden:

Erklärung

Frage 12 von 60

What are the three main access layers on which security can be set in Service Manager? (Select three.)

Wähle eine oder mehr der folgenden:

Erklärung

Frage 13 von 60

Which debugging parameter is used to debug Web Services interfaces in Service Manager?

Wähle eine der folgenden:

Erklärung

Frage 14 von 60

Which debugging parameters are typically used to debug performance issues? (Select three.)

Wähle eine oder mehr der folgenden:

Erklärung

Frage 15 von 60

Which statements are true about Configuration Management? (Select two.)

Wähle eine oder mehr der folgenden:

Erklärung

Frage 16 von 60

What is the goal of Knowledge Management?

Wähle eine der folgenden:

Erklärung

Frage 17 von 60

Which ITIL V3 process does Service Manager provide to configure a catalog from which users can request goods and services, an approval engine that processes the request, and which allows for procurement and delivery of approved goods and services?

Wähle eine der folgenden:

Erklärung

Frage 18 von 60

What can we found inside a format control? (Select three.)

Wähle eine oder mehr der folgenden:

Erklärung

Frage 19 von 60

Which connectors are available for Connect-It? (Select three.)

Wähle eine oder mehr der folgenden:

Erklärung

Frage 20 von 60

Which component is included in all Web Services integrations?

Which task can a selfservice user perform from the Employee SelfService Portal?

Which Service Manager interface allows endusers to browse the knowledge library, order products and services from the Service Catalog, and submit service requests?

Which feature of the operator record defines applicationspecific privileges?