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The internet has changed public relations in what way?
PR practitioners can put new on the Website for reporters to access anytime
Blogs provide an opportunity to communicate with publics and find target audience
Podcasting allows organizations to provide audio and video to the general public without the new media
All of these
YouTube, Flickr and Facebook are examples of what kind of collaborative media?
Social
Interactive
Sharing
New
The definition of community relations as a public relations function includes
The goal of benefiting the organization only
The goals of benefiting the community only
Unplanned, spontaneous participation with a community
Participation with a community to maintain and enhance its environment
Guerrilla tactics are which of the following?
a wartime manoeuvres
Illegal
non-traditional communication vehicles
never successful
The first task of investor relations is to _______________________
create and maintain investor confidence
obtain support from SEC members
file and distribute paperwork to various stock exchanges
meet with company financial offers to strategize
Social marketing involves
organizing social events to benefit a non-profit agency
joining social groups to promote an organization
working on behalf of a social cause that benefits society as a whole
marketing an organization to specific social groups.
As part of its management function, public relations practioners might
develop new products
layout new sales ads
determine employee salary ranges
assist in influencing or changing public policy
A public is defined as a group of individuals or organisations who
work for the same company
have a relationship with an organisation
use the same product
are boycotting an corporation
a group can become one of an organizations________________ when it recognizes an issue related to an organization, understands its relevance to the groups members and begins to talk about or organize to take actions on the issue
publics
problems
rivals
competitors
Public marketing, advertising and marketing are_______________________terms
interchangeable
distinctly different
synonymous
all of the above
Decision making in an organisation should include PR practitioners because:
they're the only ones who know how to communicate the decisions with appropriate publicises and audiences
they are in charge of the social responsibility of the organization
they are at the highest levels of organizational leadership within the organization
their ineraction with the organizations publics gives them insight into valid issues that may influence their decisions
Public relations practitioners should be involved in managements decision making ________________.
only during crises
during the decision making process
only after decisions have been made
only if key publics will oppose the decision
Which of the following is secondary research?
using company or public records and contacts
reviewing previously published or broadcast information
using focus groups or surveys
interviewing company officals
The process of researching, creating and refining a product or service and distributing that product or service to target customers is called________
advertising
marketing
public relations
none of the above
The execution phase of the public relations process is known as ______
planning
propaganda
evaluation
research
communication
When public relations practitioners seek to maintan or improve relations with local special interest groups, they are engaged in_________
investor relations
community relations
employee relations
media relations
consumer relations
a group that can directly influence your organizations abilities to achieve its goals is known as _______________
a secondary public
a primary public
a latent public
an intervening public
an aware public
Most crises are ______
unavoidable
time consuming
predictable
expensive
disastrous
A tactic in marketing public relations is
billboards
blogs and interactive websites
What is lobbying
directly interacting to influence elected officials or government regulators and agents
protesting in Washington D.C. about a particular course
the enhancement of communication between investor-owned companies and their shareholders
What is a focus group?
small groups of a targeted public who are interviewed for research
a group of people chosen to be finalist for the next reality show
a group chosen as the 'best of the best'
a group of people who want to go into public relations
The practice of combining public relations, marketing, advertising, and promotion into a seamless campaign is known as
viral marketing
integrated marketing communications
satellite-delivered media
video news conference
Which tool of the promotional mix is defined as any paid form of nonpersonal presentation and promotion of ideas, goods , or services by an identified sponsor?
direct marketing
sales promotion
The___________________ is the specific mix of advertising, personal selling, sales promotion, public relations, and direct marketing tools that the company uses to pursue its advertising and marketing objectives
value mix
integrated dealer mix
marketing communications mix
marketing control mix
Two major factors are changing the face of today's communications. One of these factors is the fact that
costs of promotion are rising
mass markets are fragmented and marketers are shifting away from mass marketing
global communications are not growing rapidly enough
marcom managers have achieved more power and control
____________ combine (s) sights, sound, and motion: appeals to the senses: and has a low cost per exposure as advantages
Newspapers
Television
Direct mail
Radio
Factors leading to the need to manage crises well include all the following EXCEPT
Round- the- clock cable news coverage
Tabloid journalism techniques used by various media outlets
Insensitivity of those not affected by the immediate crisis
Increase numbers and depth of crises affecting society
Elements of 'issues management' include all the following EXCEPT:
Anticipated issues that are year or more away
Impact of external factors
Impact of internal factors
Bottom-line orientation
For a public relations function to gain acceptance for issues management, the must have approved from
The director of human resources
Top management, particularly the CEO
The marketing director
The security director
For risk communication to be effective, public relations people need to:
encourage management to be part of the communications loop
anticipate the needs of media by approaching them with solid information before they approach you
take the matter seriously
ensure the organizations deed match the words
You can expect to sense or see all the following when a crisis strikes EXCEPT:
The element of surprise
Events escalate
Truly helpful politicians and observers
siege mentality
'Transparency' a term business people are prone to use as result of the fallout from many unethical business dealings in the early 21st century, refers to:
Organizations, particularly their management, increasing their efforts to be more open to their various constituencies
making accounting procedure even more understandable to the SEC
CEOs committing to share profits with employees and shareowners
Renewed efforts to publish corporate codes of ethics
Corporate social responsibility boils down to;
providing safe products that perform well and do not harm the environment
providing employees a safe, healthy work environment
Avoiding discrimination in hiring, promoting and retaining the best people for your organization
All of the above
Most publc relation analysis takes the informal form called:
Primary research
Objective research
Abstract research
Secondary research
'Public relations' can be defined as
A collection of techniques for persuading people to buy products they don't need.
a collection of techniques for persuading news organizations to give space or time to people or products that are not inherently newsworthy
Planned are continuous communication to provide information about an organisation, issue or product to the public
Planned and continuous communication to obscure the inadequacies of an organization or product
Public relations professionals often deal with earth internal or external communications. Which of the following best describes those two types of communications?
Internal communications deal with investors, clients, customers or contributors, and external communications keep company employees informed about the company
Internal communications always flow from the top of the organization down, and external communications always flow from the bottom to the top.
Internal communications always are carious out by e-mail, and external communications always are carried out through the mass media
Internal communications keep company employees informed about the company, and external communications deal with investors, client, customers or contributors
Effective public relations practitioners first
send as many press releases as possible to as many people
determine which media outlines best serve their purposes
ask editors to promise to use their press release
find out which media have been most friendly to their client in the past
Which of the following is Not among the reasons often cited by journalists for rejecting news
news organisations move slowly and need plenty of time to rewrite the release
a release received close to a deadline is likely to be thrown away
a release received close to a deadline leaves news organisations with too little time to plan press coverage
a release received too close to a deadline is less likely to be published.
If a news release contains a statements such as ' parents are worried about the amount of violence in our society' that release is of questionable news value because it is
probably one- side story
stating the obvious
full of puffery
reporting a contrived event
Public relations is defined as __________ with an organization
media- communication function
consumer-community function
leadership - management function
management-media function
Public relations practitioners develop, execute and evaluate organizational programmes that promote the exchange of influences and understanding_____________________
among an organisation constituent parts and publics
so that hostile publics can be silenced
in a attempt to make sure organizational secrets are not leaked
Which of the following is NOT among the reasons of often cited by journalists for rejecting news releases?
They are not newsworthy
They are too well written
They are sent to the wrong person
They fail to include important informatio
Newspapers, television and radio stations are examples of what kind of media?
Controlled
Uncontrolled
When selecting a company spokesperson, what matters most is that a person's ability to add ............ to the brand?
Value
Credibility
Trust
Integrity
Public relations professionals interact with which groups?
Employees
Stockholders
Customers
All of these are correct