Adverse variance

Advertising

Assessment centres

Automation

Boston Matrix

Branding

Budget

Business to business

Capacity utilisation

Communication

Competition

Competitiveness

Cost reduction

Customer expectations

Customer service

Delegation

Direct selling

Distribution channel

Empowerment

External recruitment

Factoring

Favourable variance

Flexible working

Hierarchy

Induction training

Internal recruitment

Interview

Job description

Job design

Job enlargement

Job enrichment

Labour productivity

Loss leader

Market research

Marketing mix

Mass market

Merchandising

Net profit

Net profit margin

Niche market

Off-the-job

On-the-job

Organisational structure

Output

Overtime

Payment terms

Penetration pricing

Permanent employee

Person specification

Price elasticity of demand

Price leader

Price skimming

Price taker

Pricing decisions

Pricing strategies

Pricing tactics

Product life cycle

Product portfolio

Productivity

Profitability

Promotional mix

Psychological pricing

Public relations

Quality

Quality assurance

Quality control

Rationalisation

Return on capital

Robotics

Sale & leaseback

Sales promotion

Selection

Span of control

Spare capacity

Stock control

Stocks

Sub-contracting

Supplier

TQM (Total Quality Management)

Training

Unit cost

USP

Variance

Waste

Workforce role

Workload