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Erstellt von galyna
vor etwa 9 Jahre
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MEDIATING SKILLS
self-awareness
Mediators refine the skill of emotional intelligence. it includes 4 key components:
retrospective reflection
Convergent thinking
Divergent thinking
Brainstorming
Thought patterns or thinking processes
Logical thinking - white hat
Intuitive thinking - red hat
Critical thinking - black hat
Positive thinking - yellow hat
Creative thinking - green hat
Process thinking - blue hat
expanding the pie
2 basic steps of generating options
practical guidelines to help parties brainstorm
4pts
understanding personal conflict style
understanding your negotiation style
Rahim's 5 negotiation styles
emotional intelligence
social awareness
relationship management