Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $136.5 billion in assets as of March 31, 2015.
System used to gain access to CFG environment. Contains all tools needed to service callers.
Citrix
XenApp
Active Directory
Active Role Server (ARS)
CFG's Active Directory environment. SD no longer has access to reset passwords here but we still have view access to aid us in troubleshooting. Passwords for AD are now reset in the system called ARS.
AD Web Tool
Touchpoint
Top 3 Browsers used as of today?
Chrome
Firefox
Internet Explorer
Safari
CFG Back Office Support Calls come from CFG users who work from Banking Divisions of Citizens Financial Group.
During Branch Support Calls, agents are expected to talk with:
Tellers
Teller Managers
Bankers
Banker Managers
Branch Machines do have Shared Drive Access.
Once machine is booted up only application the user will see is the Retail Page.
Naming Standard for ALL workstations: WPWKIL001129800 (IL - ____________)?
Illinois
Indiana
Idaho
India
_______________________ is a Web Based Application used by bankers to open accounts, such as checking, savings, and Certificate of Deposits.
ARS
Retail Home Page
CFG Email policies does not allow to send or receive emails.
Send/Receive max = 5MB Default mailbox size 1000MB.
__________________________ is an online system designed to produce and manage customer leads for bankers in a timely manner.
Bank Leads
Rapid Response
Active Directory Roles
Teller application is used for deposit/withdraw of accounts Teller application connects to the teller server located in the branch. Works with host. Teller server is Windows XP Server
Tool used to terminate/logoff stuck sessions when users call reporting stuck session in VCS.
Virtual Computing System
HP Service Manager 9
3 Parts to the Passbook
Printer
Pinpad
Systech Device
Hub
Tool used for verifying user's challenge information before resetting a password.
Psynch
Voice Trust
Tira
VCS
Citizens End User Support Toll Free Number
1-800-821-6117
1-888-777-2592
1-888-511-2191
1-888-716-4822
Tool used to reset passwords for the FMF Verify application.
CLCS
Accurint
AD
EPOC stands for Eastern Providence Operations Center
BCP stans for Business Continuity Plan
Name some Key Commercial Banking Products & Services of CFG
Asset Finance (including leasing)
Commercial Lending
Not For Profit
Commercial Deposit Services
Branch Machines are connected only to the Branch Domain
CAL stands for?
Customer Assistance Line
Customer Award Line
Customer Air Line
Customer Acceptance Line
When troubleshooting Touchpoint issues always stick with the basics of browser troubleshooting.
Clear Internet Cache
Clear Browsing History
Reset Internet Explorer Settings
Relaunch Internet Explorer
CLIK2 is a local based application used by Branch users as their Knowledge Base
