Lynae Gaines3333
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Lynae Gaines3333
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802

Frage 1 von 70

1

A user states that they see a warning on their screen about an IP conflict. Which of the following is most likely the cause?

Wähle eine der folgenden:

  • A static IP address is assigned to the workstation

  • A bad router

  • A bad switch

  • The computer is getting an APIPA address

Erklärung

Frage 2 von 70

1

A user reports their laptop battery will not charge. Which of the following would be check first in order to narrow down the issue?

Wähle eine der folgenden:

  • Check the AC voltage at the outlet using the multimeter

  • Remove the battery and power the laptop using the AC adapter

  • Remove the Battery and place it in another laptop to see if it works

  • Use a Multimeter to check the output voltage from the ac adapte

Erklärung

Frage 3 von 70

1

A user is having trouble printing to a network printer on a wired network, and the user is able to access the Internet. The user states that other people in the department are able to print to that network printer with no issues. Which of the following should the technician do FIRST to troubleshooting this issue?

Wähle eine der folgenden:

  • Update the Ethernet drivers

  • Run IPCONFIG on the user’s computer

  • Restart the user’s print spooler

  • Check the Ethernet cable on the printer

Erklärung

Frage 4 von 70

1

In order to prevent read errors on a hard drive, which of the following maintenance tools should be set to a regular schedule?

Wähle eine der folgenden:

  • CHKDSK

  • System Backup

  • Disk Defragmentation

  • Windows Update

Erklärung

Frage 5 von 70

1

C$ is an example of which of the following?

Wähle eine der folgenden:

  • Administrative share

  • Local Share

  • Mapped network drive

  • Inheritance

Erklärung

Frage 6 von 70

1

Which of the following actions can Power Users perform?

Wähle eine der folgenden:

  • Create local users accounts

  • Backup the operating system and system file

  • Install computer applications that require administrative privilege

  • Modify any local user account

Erklärung

Frage 7 von 70

1

Which of the following would NOT be a means of synchronizing data from an Android phone

Wähle eine der folgenden:

  • Wireless

  • Bluetooth

  • USB

  • Serial Cable

Erklärung

Frage 8 von 70

1

A SOHO user has asked a technician to configure email functionality with a desktop email client. Which of the following protocols needs to be configured so the user can send email to other user

Wähle eine der folgenden:

  • POP3

  • SNMP

  • SMTP

  • ICMP

Erklärung

Frage 9 von 70

1

A technician is onsite to troubleshoot a distorted image on a laptop. Which of the following is the BEST way to determine if the LCD screen is the cause of the issue?

Wähle eine der folgenden:

  • Disable the onboard video card

  • Adjust the resolution of the laptop

  • Reinstall video driver in windows operating system

  • Connect an external monitor to the laptop

Erklärung

Frage 10 von 70

1

A SOHO network with nine workstations all connected to a switch is located in a room that visitors can enter. A technician wants to make the network secure from visitors. Which of the following would be the BEST solution?

Wähle eine der folgenden:

  • Enable QoS settings

  • Create strong network usernames and passwords

  • Disable all unused ports on the switch

  • Ask administration to label the room off limits to visitor

Erklärung

Frage 11 von 70

1

A technician has been dispatched to assist a user who is unable to login to the company computer. Which of the following should the technician do FIRST

Wähle eine der folgenden:

  • Verify that the system is functioning properly before proceeding further

  • Establish a plan of action to fix the user’s password issue

  • Test the user’s theory on why the computer does not accept the password

  • Ask the user if they have recently changed their password

Erklärung

Frage 12 von 70

1

A technician wants to ensure that email remains synchronized wirelessly between a smartphone, desktop and the email server. Which of the following should the smartphone email client support

Wähle eine der folgenden:

  • SSL

  • Wi-Fi

  • Bluetooth

  • IMAP

Erklärung

Frage 13 von 70

1

A user Anne, downloaded an android app directly from a developer's website and is unable to install it on their smartphone. Which of the following allow the user to install the app?

Wähle eine der folgenden:

  • Install a recovery image

  • Allow apps from unknown source

  • Enable never field Communication

  • Gain root access

Erklärung

Frage 14 von 70

1

A technician needs to install company specific software on 150 new laptop that will be running Windows XP Professional. Which of the following of installations should the technician use

Wähle eine der folgenden:

  • Multiboot

  • Clean installation

  • Unattended installation

  • Image deployment

Erklärung

Frage 15 von 70

1

A technician discovers a pc has a virus on it. Which of the following should the technician do to remediate this?

Wähle eine der folgenden:

  • Create a system restore check point, run antivirus software, and create another check point when the PC is clean

  • Disable system restore, run antivirus software, and re-enable system restore when the PC is clean

  • Create a system image, run antivirus software, reboot the PC, and restore the system image when the PC is clean

  • Run antivirus software, reboot the PC, and create a system restore checkpoint when the PC is clean

Erklärung

Frage 16 von 70

1

A user has a problem with the touchpad on their windows XP notebook. The problem startedafter a new manufacturer hardware update was installed which of the following should a technician do FIRST to troubleshoot this problem?

Wähle eine der folgenden:

  • Edit the device properties in the Registry

  • Call the manufacturer support line

  • Use rollback driver in device manager

  • Update the OS to the latest service pack.

Erklärung

Frage 17 von 70

1

An android smartphone is MOST likely to have which of the following types of user-accessible storage in contrast to a traditional laptop?

Wähle eine der folgenden:

  • Flash

  • ROM

  • Floppy

  • Hard drive

Erklärung

Frage 18 von 70

1

A technician would MOST likely use Windows PE on a windows 7 system to perform which of the following functions?

Wähle eine der folgenden:

  • Install new programs outside of the OS

  • Fix file system issues outside of the OS

  • Print specialized reports of processes stating at boo

  • Install new hardware with appropriate drivers

Erklärung

Frage 19 von 70

1

When comparing an ATX 20-pin power cable to an ATX 24-pin power cable, which of the following voltage values is found on the four extra pins

Wähle eine der folgenden:

  • +3.3v, +5v, and two grounds

  • +3.3v, +5v, +12v, and ground

  • +3.3v, -5v, +12v, and ground

  • +5v, -5v, +12v, and ground

Erklärung

Frage 20 von 70

1

A technician has recently installed some new memory in a pc. When the computer is rebooted, the technician hears loud noise coming from inside the case. Which of the following is MOST likely the cause?

Wähle eine der folgenden:

  • The CPU is incompatible with the memory

  • Something is obstruction one of the fans

  • One of the hard drives is failing

  • The new memory is over heating

Erklärung

Frage 21 von 70

1

A modern gaming graphics card is showing pixilation on screen and is occasionally rebooting a PC without prior notice. Which of the following symptoms is MOST likely being experienced

Wähle eine der folgenden:

  • Old drivers

  • Card overheating

  • Improper slot installation

  • Resolution mismatch

Erklärung

Frage 22 von 70

1

Which of the following file systems has a 4GB file size limit?

Wähle eine der folgenden:

  • CDFS

  • FAT

  • NTFS

  • FAT32

Erklärung

Frage 23 von 70

1

User is concerned because their web browser is no longer going to the correct page when a URL is entered, and their home page has been changed, which of the following should be checked for proper configuration?

Wähle eine der folgenden:

  • APIPA addressing

  • Local host file

  • Bluetooth pairing

  • Alternate addressing tab

Erklärung

Frage 24 von 70

1

Which of the following requirements must be considered when implementing virtual servers with sensitive information?

Wähle eine der folgenden:

  • Security

  • DMZ

  • Firewall

  • Network

Erklärung

Frage 25 von 70

1

A technician is tasked with implementing the principle of least privilege to secure a file server so that only authorizedusers can modify company documents. Which of the following should the technician implement to comply with the request?

Wähle eine der folgenden:

  • Create a folder hierarchy, disable inheritance and assign user’s permissions to specific

  • Create a shared folder and grand full administrative rights only to the users who need to modify company documents

  • Create a shared folder and only provide read access to all user regardless of their role

  • Create a folder tree hierarchy, enable inheritance and assign user’s permissions to specific folders

Erklärung

Frage 26 von 70

1

Which of the following statements BEST describes client side virtualization?

Wähle eine der folgenden:

  • Using another machine to improve the performance of the current machine

  • Using a virtual reality interface to access the client

  • Creating a software based machine inside the physical machine

  • Creating a virtual desktop PC to assist with building a new machine

Erklärung

Frage 27 von 70

1

Which of the following is the function of Geotracking?

Wähle eine der folgenden:

  • Allows the user to search for locations of hidden prizes left by others

  • Provides location updates on mobile mapping applications

  • Displays location information on a mobile phones pictures

  • Allows tracking the location of a lost or stolen phone

Erklärung

Frage 28 von 70

1

A technician sends an email to an employee in the fiancé office telling them they need to change
their password right away. The technician then walks into the employees office to observe as the
password is being changed. Later, the employee in the finance office reports that their password was
compromised. Which of the following is the MOST likely cause?

Wähle eine der folgenden:

  • Shoulder Surfing

  • Malware

  • Phishing

  • SPAM

Erklärung

Frage 29 von 70

1

A technician wants to see if the computer has a route to a remote network. Which of the following
commands will display the routing table of the PC?

Wähle eine der folgenden:

  • NETSTAT

  • NBTSTAT

  • IPCONFIG

  • PATHPING

Erklärung

Frage 30 von 70

1

which of the following optical drives is the MINIMUM required to install windows 7 professional
from optical media?

Wähle eine der folgenden:

  • CD-ROM

  • Blu-Ray

  • DVD-RW

  • DVD-ROM

Erklärung

Frage 31 von 70

1

A home user has forgotten their password and cant log into their windows xp home PC . they do not want to lose any information . which of the following should be FIRST, assuming that the user set up the PC

Wähle eine der folgenden:

  • RRestart in safe mode and log in as administrator

  • Use third party software to change password

  • RE-install the OS from the resource CD

  • Log in as administrator from startup screen

Erklärung

Frage 32 von 70

1

A user reports their laptop battery will not charge. Which of the following would be checked FIRST in
order to narrow down the issue?

Wähle eine der folgenden:

  • Check the AV voltage at the outlet using a Multimeter

  • Remove the battery and power the laptop using the AC adaptor

  • Remove the battery and place it in another laptop to see if it works

  • Use a Multimeter to check the output voltage from AC adaptor.

Erklärung

Frage 33 von 70

1

A workstation is powered up and displays a “Missing Operating System” message. Which of the
following would
be the causes of this error? Select TWO

Wähle eine oder mehr der folgenden:

  • OS requires a critical update

  • BIOS settings

  • Corrupt startup file

  • BIOS firmware

  • RAM

Erklärung

Frage 34 von 70

1

Company is looking to implement a simple security mechanism to prevent data loss in the event of
misplaced company smartphones. Which of the following techniques, in combination, would provide
this functionality? Select TWO

Wähle eine oder mehr der folgenden:

  • Synchronization of email, contacts and calendar entries

  • Remote wipe

  • Remote radio disabling

  • Remote file backup

  • Auto password lock

Erklärung

Frage 35 von 70

1

which of the following describes the main difference between a laptop and a tablet?

Wähle eine der folgenden:

  • There are no field serviceable parts

  • Tablets have a multitouch interface

  • Tablets are typically not upgradeable

  • Tablets use solid state drives for storage

Erklärung

Frage 36 von 70

1

A technician needs to delete a directory while at a command prompt on a windows XP machine.
Which of the following commands should be used?

Wähle eine der folgenden:

  • Kill

  • CD

  • RD

  • MD

Erklärung

Frage 37 von 70

1

A user states that their computer sounds like a hair dryer after being on for 15-20 minutes. The user also states that if they turn it off for 5-10 minutes and then turn it on again, it will run just fine for 15 -20 minutes before starting the noise again. The technician finds no problems with any of the internal fans.
Which of the following is the most likely issue?

Wähle eine der folgenden:

  • Defective ram has been installed in one slot

  • Heatsink is defective or needs to be reseated

  • Incorrect voltage selection on power supply

  • CPU is not compatible with the video card

Erklärung

Frage 38 von 70

1

A user recently installed an application. Upon the next reboot, the system is displaying various errors relating to the system files and certain actions e.g. right clicking no longer works. The user does not have time to reimage the computer, nor do they wish to remove and reinstall the application. Which of the following should the technician do FIRST?

Wähle eine der folgenden:

  • Open up the command prompt and type SFC/ SCANNOW

  • Open task manager and stop running SERVICES processes

  • Open up MSCONFIG and remove the application from the startup tab

  • Open a command prompt and type REGSV32 SYSMAIN.DLL –U

Erklärung

Frage 39 von 70

1

A technician is attempting to troubleshoot a network connectivity issue between two offices in
different countries. Which of the following command line tools will help identify the point of failure
along the connectivity path?

Wähle eine der folgenden:

  • TRACERT

  • NSLOOKUP

  • IPCONFIG

  • PING

Erklärung

Frage 40 von 70

1

A technician is asked to create a login for each member of a four person family, on a home computer
running windows 7. The parents need to have administrative access but the children need to be
standard users. Which of the following control panel icons should the technician select to create these logons?

Wähle eine der folgenden:

  • Parental controls

  • User account control

  • User accounts

  • personalization

Erklärung

Frage 41 von 70

1

A user reports that the there is a slight discoloration effect on the CRT. Which of the following
would a technician perform to resolve this issue?

Wähle eine der folgenden:

  • Install a new video card

  • Replace the VGA cable on the monitor

  • Update the video card drivers

  • Degauss the monitor

Erklärung

Frage 42 von 70

1

Which of the following requires desktop software to synchronize contacts with the PC?

Wähle eine der folgenden:

  • iPhone

  • Android

  • Android tablet

  • A vehicle GPS device

Erklärung

Frage 43 von 70

1

An unattended install is MOST likely used for which for the following scenarios?

Wähle eine der folgenden:

  • When a technician has a workstation with a defective optical media drive

  • When a technician is going to be on vacation, but wants to configure a system at
    a certain time while gone

  • When a technician wises to update a user’s system without the user’s knowledge

  • When a technician has numerous network connected workstations to image.

Erklärung

Frage 44 von 70

1

A technician has booted a computer several times. Each time the technician
observes a BSOD with the same stop error. This indicates which of the following?

Wähle eine der folgenden:

  • Incorrectly set hard drive jumpers

  • Failing hard drive

  • Bad CPU

  • Failing network card

Erklärung

Frage 45 von 70

1

a user reports that their laser printer is printing lighter on one side of the page than the other. The user further reports that a new toner cartridge was just installed. Which of the following is the MOST likely cause?

Wähle eine der folgenden:

  • The user did not gently shake the toner prior to installation

  • The laser motor is failing and causing uneven dispersion to the developer

  • The paper tray size is set incorrectly

  • The fuser in the printer is not warming to a proper temperature
    .

Erklärung

Frage 46 von 70

1

A technician is dispatched to a business where it is discovered that two psychical hard drives in a
RAID 5 configuration have failed. Which of the following is the BEST solution?

Wähle eine der folgenden:

  • Replace the whole array; the other drives will soon fail

  • Replace the two failed drives and restore from the latest backup

  • Replace only one drive and restore from the latest backup

  • Replace on drive at a time and allow the raid to rebuild

Erklärung

Frage 47 von 70

1

a technician has imaged windows 7 to a new drive and installed it into the PC. The PC, however, will
not boot the new disk. Using the recovery console, which of the following should the technician try
NEXT?

Wähle eine der folgenden:

  • Select the bootable partition in fdisk

  • Fix the master boot record with fdisk

  • Use the bootcfg/ rebuild command to recreate the mbr

  • Mark the disk active in diskpart

  • Mark the partition as clean in disport

Erklärung

Frage 48 von 70

1

which of the following are characteristics of a strong password?
(select TWO)

Wähle eine oder mehr der folgenden:

  • Hard to guess

  • Cannot be reversed

  • Uses dictionary words

  • Uses special characters

  • Can be encrypted

Erklärung

Frage 49 von 70

1

a remote user reports that their laptop will not power up. The technician has the user reseat the
power connections to the wall, the power supply, and the laptop. If it still does not power, which of the
following actions should be performed NEXT?

Wähle eine der folgenden:

  • Completely discharge the battery to recondition it

  • Check for a green light on the power supply and then reboot

  • Remove the battery and power up

  • Ensure the power adapter is the correct wattage

Erklärung

Frage 50 von 70

1

A user has a damaged file and has problem booting up. Which of the following the BEST choice to
repair a corrupted WINDOWS XP boot file?

Wähle eine der folgenden:

  • FDISK

  • FORMAT

  • BOOTREC

  • FIXBOOT

Erklärung

Frage 51 von 70

1

A user is experiencing frequent reboots of their PC. Which of the following should be checked FIRST?

Wähle eine der folgenden:

  • CMOS

  • SATA controller

  • Keyboard

  • Memory

Erklärung

Frage 52 von 70

1

A technician is troubleshooting a reported wireless connectivity problem with a user's laptop. The
802.11a access point is located in one of the corners of a square office with 100 meters walls, while the
user's office is on the opposite corner. The user's laptop is able to wirelessly pair with a printer located in the middle of the office and the user can print in ad hoc mode. Which of the following is the reason
the user is unable to connect to the internet

Wähle eine der folgenden:

  • 802.11a only support ad-hoc mode

  • The laptop nic is faulty

  • Rf signal is not received from the wap

  • The printer is not connected to the wap

Erklärung

Frage 53 von 70

1

A laser printer is printing images tilted on the page. Which component is the problem?

Wähle eine der folgenden:

  • Paper registration assembly

  • Toner cartridge

  • Laser scanner assembly

  • Fusing assembly

Erklärung

Frage 54 von 70

1

Which of the operating system can be upgraded to windows 7 professional?

Wähle eine der folgenden:

  • Windows 7 enterprise

  • Windows vista home premium

  • Windows XP professional

  • Windows vista business

Erklärung

Frage 55 von 70

1

Which of the following should a technician us to troubleshoot a software RAID "predictive failure"
error message?

Wähle eine der folgenden:

  • Raid controller logs

  • Disk management

  • Windows application logs

  • Bios settings

Erklärung

Frage 56 von 70

1

An administrator is asked to review a file on a local hard drive. The file appears to contain multiple
conversations from emails, chat sessions, and various word processing files that were accessed during the past several days. The user advise the administrator this was not the file she had created. The file is
most likely created by which of the following?

Wähle eine der folgenden:

  • Malware

  • Phishing

  • Social Engineering

  • Keylogger

Erklärung

Frage 57 von 70

1

Which of the following security threats designed to get user to make a purchase? (Select 2)

Wähle eine oder mehr der folgenden:

  • worm

  • virus

  • adware

  • spam

  • trojan

  • phishing

Erklärung

Frage 58 von 70

1

Which of the following Windows XP location or utilities contains startup commands for the
programs that are running?

Wähle eine der folgenden:

  • MMC

  • CMD

  • Task Manager

  • Task Scheduler

Erklärung

Frage 59 von 70

1

A customer notifies a problem with the trackpad on their laptop. The technician questions the
individual about the recent changes, though none can be identified. The technician speculates that the
recent automatic updates to the laptop may have caused the hardware to malfunction. Which of the
following stops should the technician take next?

Wähle eine der folgenden:

  • Establish a plan of action

  • Take steps to resolve the problem

  • Confirm the theory

  • Question the user further

Erklärung

Frage 60 von 70

1

A computer is displaying an "operating system is not found "error whenever it is powered on. The
computer is secured in a cabinet, so that only the front panel is accessible. The technician boot from a
windows installation CD and finds that there is a windows folder on the computer. Before attempting a reinstallation of the operating system, which of the following should the technician do next?

Wähle eine der folgenden:

  • Change the boot order in the bios so that hard drive is the first boot order

  • Start the recovery console from the windows installation cd and run fdisk

  • Start the recovery console from the windows installation cd and run a chkdsk /r

  • Perform a side by side installation of windows on the hard drive from the installation CD

Erklärung

Frage 61 von 70

1

A technician would MOST likely use Windows PE on a windows 7 system to perform which of the following functions?

Wähle eine der folgenden:

  • Install new programs outside of the OS

  • Fix file system issues outside of the OS

  • Print specialized reports of processes starting at boot

  • Install new hardware with appropriate drivers

Erklärung

Frage 62 von 70

1

a technician wants to reformat a hard drive so the operating system and all programs can be
reinstalled. Which of the following methods should the technician use to provide minimal date
destruction to the drive?

Wähle eine der folgenden:

  • Degaussing

  • Standard format

  • Low level format

  • Drive wipe

Erklärung

Frage 63 von 70

1

Joe reports that the network inkjet printer is not printing any documents. Joe is able to print a test
page from the front panel of the printer and the printer has an IP. Which of the following is the cause of
the problem?

Wähle eine der folgenden:

  • Spooler service has stopped

  • The USB cable is unplugged

  • The printer has no ink

  • The fuser needs to be replaced

Erklärung

Frage 64 von 70

1

After performing a wireless survey, a technician reports the following data:
WAP
Name Channel
WAP 1 6
WAP 2 8
WAP 3 9
Which of the following channels should the technician use for the SOHO WAP to be installed next?

Wähle eine der folgenden:

  • 1

  • 3

  • 7

  • 11

Erklärung

Frage 65 von 70

1

Which of the following should be disabled in order to prevent anonymous network access of local
resources?

Wähle eine der folgenden:

  • File and folder inheritance

  • Simple file sharing

  • Administrative shares

  • Hidden shares

Erklärung

Frage 66 von 70

1

Which of the following can be used to help recover a lost smartphone?

Wähle eine der folgenden:

  • Remote support software

  • Locator application

  • NFC enabled device

  • GPS navigation software

Erklärung

Frage 67 von 70

1

A user is unable to reach certain internet sites and is being redirected to other sites. Which of the
following Control Panel Locations could provide information to resolve this issue?

Wähle eine der folgenden:

  • Internet Options > connections

  • System > advanced

  • Internet options > security

  • Security Center

Erklärung

Frage 68 von 70

1

a small business owner is concerned about any non businessowned devices being connected to their network. Which of the following actions would be the MOST secure way to ensure that only business owned devices can connect?

Wähle eine der folgenden:

  • Enable MAC filtering on the router

  • Remove all extra patch cables from open ports

  • Secure the router and switches in a locked room

  • Disable the DHCP service on the router

Erklärung

Frage 69 von 70

1

Joe, a user, reports that random pages are being printed on his printer. Which of the following can mitigate this occurring?

Wähle eine der folgenden:

  • Enable static IP’s

  • Change the network frequency

  • Change the default encryption key

  • Disable the SSID broadcasting

Erklärung

Frage 70 von 70

1

a technician receives a call that a remote user’s laptop is not powering up. Before going to the
user’s site, which of the following should the technician advise?

Wähle eine der folgenden:

  • Remove the battery and A/C adapter and depress the power button for ten seconds. Reconnect power and attempt to power on

  • Remove the battery and test it in a known good laptop of the same model to ensure it is in a fully functional and charged condition

  • Ask the user if the laptop is plugged into a power strip that also powers a high
    -draw device, such as a laser printer.

  • Ask the user what USB devices they normally have plugged in and ensure they are plugged in to maintain the same power draw as previous boots.

Erklärung