Writing Style of Business Documents Language Clear,Concise,Coherent and Correct
InternationalCorrespondence not use commonly understood words and phrases
Intra-officecommunication Internal, Within organisation, Colleagues, different departments, levels, Email,Memo,Letter (less common)
Communication through exchange of letters is known as correspondence
Before writing the letter, you must not determine your purpose and audience
business information can be provided and obtained economically and conveniently through letters
Business not requires information regarding competing products, prevailing prices, promotion, market activities, etc.
According to Hanson, “The letters which are exchanged among businessmen connected with business affairs are called business or commercial letters.”
The Letterhead is not Parts of the Business Letter
The Inside Address should be identical to the one written in the envelope
In Europe not use a comma after the salutation in the business letter
TYPES OF BUSINESS LETTERS, QUOTATION LETTERS, ACKNOWLEDGMENT LETTERS, COMPLAINT LETTERS, ORDER LETTERS, REFUSAL LETTERS, ADJUSTMENT LETTERS
Letters of quotation are letters in which the price of articlesor services is given or requesested
An Order Letter shouldnt be addressed to the person responsible for executing the order
A refusal should never be used with a blunt answer
The adjustment letter is a communication intended toarrange or settle some pending matters
