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Erstellt von jeyhope
vor fast 9 Jahre
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What is CRM
Difficulties in CRM
What are CRM systems
(2)
What functions CRM
(4)
CRM Capabilities
(4)
What are touch points
CRM Software
ERM
PRM
Operational CRM
Operational CRM uses tools for
Sales force automation
(10)
Customer Service
(9)
Marketing
(10)
Analytical CRM
(5)
Sources of data
(2+2)
Touch points
Customer Lifetime
(3)
Difference between operational and analytical
(3)
Companies that provide CRM
FC Bayern Munchen
LV= (London Victoria)
Advantgages of CRM
(6)
Churn rate
Disadvantages of CRM