XYZ Corp. sends a survey to its customers with responses such as Poor, Fair, Good, Very Good, Exceptional. XYZ would like to see this information graphed numerically where Poor = 5, Fair = 4, Good = 3, Very Good = 2, and Excellent = 1, those values being summed, not counted. The resulting sum should then be averaged over the number of questions in the survey. XYZ’s goal is to lower the disatisfied customer averaged score as low as possible. Which of the following approaches should be used as part of the solution?
Wähle eine der folgenden: