the command ____ displays a greater than symbol to separate the path from any command that you enter.

a. mode

b. interpreter

c. prompt

d. compiler

You can type ____ in the Start menu Search programs and files box to open a command-line window like the one in the accompanying figure.

a. COMMAND.EXE

b. COMMAND-LINE

c. CMD.EXE

d. PROMPT

In the command line interface, the ____ key signals the operating system to execute, or carry out, the command you typed in the accompanying figure.

a. Ctrl

b. F3

c. Enter

d. Shift

Tim has asked you to quiz him on the various troubleshooting tools that his Windows 7 computer comes with, you tell Tim that he has just created a restore point. Tim says he must have been using ____.

a. System Restore

b. System Protection

c. either a or b

d. neither a nor b

Tim has asked you to quiz him on the various troubleshooting tools that his Windows 7 computer comes with.

You tell Tim that his program is capturing screenshots. Tim says he must be using ____.

a. Problem Steps Recorder

b. Event Viewer

c. Reliability Monitor

d. Task Manager

Tim has asked you to quiz him on the various troubleshooting tools that his Windows 7 computer comes with.

You tell Tim that he is unchecking boxes so that his computer will have fewer startup items in the future. Tim tells you he must be using ____.

a. System Information

b. System Configuration

c. System Heuristics

d. Task Manager

Tim has asked you to quiz him on the various troubleshooting tools that his Windows 7 computer comes with. You tell Tim that on his screen is a chart with a thin blue line that periodically goes up slowly, and from time to time dips downward quickly, associated with error icons. He tells you he is looking at ____.
a. System Information
b. Reliability Monitor
c. Task Manager
d. Event Viewer

Tim has asked you to quiz him on the various troubleshooting tools that his Windows 7 computer comes with. You tell Tim that he is rolling back his computer to an earlier point in time. Tim tells you that he is using ____.

a. Backup and Restore

b. System Protection

c. System Restore

d. none of the above

Tim has asked you to quiz him on the various troubleshooting tools that his Windows 7 computer comes with. Now you tell Tim that he is viewing a window that shows him a list of significant changes in his computer system, such as an application failure, and that the window has a console pane, Details pane, and Actions pane. Tim realizes that he must be using ____.

a. Task Manager

b. Event Viewer

c. System Configuration

d. Reliability Monitor

Press the ____ function key(s) and Windows 7 displays a command history.

a. F3

b. Alt+F2

c. F7

d. Alt+F8

Using the SystemInfo Command, the ____ identifies the edition of Windows 7.

a. OS Configuration

b. OS Manufacturer

c. OS Name

d. OS Build Type

Using the SystemInfo Command, the listing for “Host Name: ” identifies the ____.

a. drive volume name of this computer

b. name of the logged-in user

c. workgroup name

d. name of the computer you are examining

The ____ command identifies the paths for the Windows Directory, System Directory, and Boot Device.

a. SYSTEMINFO

b. WINDOWS

c. SET SAFE MODE

d. LOGIN

Using the SYSTEMINFO command, System Type identifies a computer as an x86-based PC; in other words, a(n) ____ processor.
a. 64-bit
b. 8-bit
c. 32-bit
d. 16-bit

Using the SYSTEMINFO command, ____ identifies the specific model of your computer.
a. System Directory
b. System Manufacturer
c. Registered Owner
d. System Model

To examine ____-related problems, you must open Event Viewer with Administrator credentials.
a. service
b. warning
c. security
d. application

____ symbols around an environment variable indicate a replaceable parameter.
a. ^
b. ~
c. %
d. !

Problem Steps Recorder was introduced in ____.
a. Windows 7
b. Windows Vista
c. Windows XP Service Pack 2
d. Windows XP Service Pack 3

To open System Configuration, type ____ into the Search programs and files box in the Start menu.
a. msconfig
c. SysCfg
b. configwin7
d. win7system

The Boot Loader and Resume Loader files reside in the ____ folder.
a. System32\Startup
c. System\Startup
b. Windows\Boot
d. Windows\System32

Reliability Monitor was introduced in Windows ____.
a. 7
b. 2000
c. Vista
d. XP

Once you save changes to one or more BIOS settings, you press ____ to exit the BIOS Setup utility.
a. Esc
b. F1
c. Alt+Tab
d. F8

The program code for a(n) ____ command resides in a specific file on disk.
a. optional
b. external
c. Windows
d. internal

Mike asks Amanda to explain the difference between the root and current directory. Amanda answers that ____.
a. the current directory is the top-level folder for a drive, while the root directory is where you are currently located in the command-line window.
b. These two terms refer to the same directory, which is the top-level folder for a drive.
c. These two terms refer to the same directory, which is the Windows directory on the system drive.
d. the root directory is the top-level folder for a drive, while the current directory is where you are currently located in the command-line window.

Amanda is one of many network administrators at a home fashion chain and plans to help users learn how folders are structured on their computers. She needs to better understand the concepts, command-line commands, and terms related to directories stored on a disk. What command can Amanda use to display the directory structure of all or part of a disk drive?
a. DIR
b. LIST
c. TREE
d. FILES

Greta asks Amanda why one of the directories contains two dots to the right of its name. How should she answer?
a. The two periods refer to the parent directory of the current directory.
b. The two dots are known as pipes and assist in redirecting output to a file.
c. The two periods refer to the current directory—the one you are viewing.
d. The two dots indicate that the folder’s hidden attribute is enabled.

Amanda is one of many network administrators at a home fashion chain and plans to help users learn how folders are structured on their computers. She needs to better understand the concepts, command-line commands, and terms related to directories stored on a disk.
What command can Amanda use to display the contents of the current directory?
a. DIR
b. FILES
c. TREE
d. LIST

The expression C:\WINDOWS is an example of a(n) ____.
a. directory marker
b. relative path
c. attribute switch
d. absolute path

If you want to copy all your Microsoft Word files in a folder to your flash drive (and assuming your flash drive name is F:), you enter the following command:
a. COPY *.DOCX F:
b. COPY *.DOCX C: F:
c. COPY F: *.DOCX
d. COPY *.XLSX F:

When you pipe output, you are using the ____ of one command as the ____ for another command.
a. output, input
b. input, output
c. buffer, reserve
d. pipe, direction

From the ____ menu, you can choose whether your machine boots up from an internal hard drive, CD-ROM, or USB drive.
a. Boot Source
b. BIOS Source
c. Advanced Boot Options
d. Boot Device

All of the following are tabs in the System Configuration window EXCEPT ____.
a. Diagnostics
c. General
b. Boot
d. Services

In the command “HELP | MORE” The vertical bar is called the pipe operator, and ____.
a. it pipes the output of the HELP command to the MORE filter
b. it provides for unfiltered output
c. it lists the output on one continuous page
d. it pipes the output of the MORE command to the HELP filter

When making a new directory, if the Windows command interpreter displays the message “The system cannot find the path specified,” you ____.
a. exit the command-line environment and create the folder in Windows
b. should type CLS and try again
c. mistyped the path
d. attempted to create a duplicate directory

You can use the ____ command to display information about the contents of the directory.
a. MDIR
b. DIR
c. CLS
d. CMD

The filename for System Restore is ____.
a. rstrui.exe
b. restore.dll
c. PrRsgui.exe
d. ProtRest.msc

The keys used to open the BIOS Setup utility are known as ____.
a. hotkeys
b. bootkeys
c. codekeys
d. coldkeys

The Problem Steps Recorder records ____.
a. function and shortcut keys pressed
b. passwords and other text typed
c. both a and b
d. neither a nor b

You can use the ____ command to display the volume name of a flash drive.
a. IPCONFIG
b. NAME
c. LABEL
d. VOL

You open a computer’s BIOS Setup utility ____.
a. from the Start menu
b. only via the command prompt
c. during booting
d. none of the above

An Audit Failure is a type of ____ event.
a. application
b. network
c. security
d. system

When you open Event Viewer, it groups specific types of events into one of ____ categories.
a. three
b. five
c. six
d. nine

When you press the Page Down key you advance a distance equal to the visible screen or window and view the next ____ page within the document.
a. physical
b. numbered
c. filtered
d. logical

Why is syntax an important consideration when constructing commands?
a. Output saved to a file is more useful than that seen on a computer screen.
b. If a command is not properly formatted, the command interpreter will display an error message.
c. The type of switch chosen influences its output.
d. Filtering results produces more focused output and helps managers make informed decisions.

How does a command work in conjunction with a switch?
a. The switch modifies the command’s functionality and output.
b. The command only uses switch functionality when needed since the switch is an optional parameter.
c. The command modifies the switch’s functionality and output.
d. The switch and the command are used by each other to produce filtered output.

Diana has learned that some of the commands available from the Command Prompt are considered internal commands. Which of the following is NOT a characteristic of these commands?
a. They are commands for common and important types of operations.
b. They execute more quickly than external commands.
c. The code for each of these commands resides in a separate file on disk.
d. They can be accessed after cmd.exe is loaded into memory.

Diana wants to be able to see which commands she has entered recently. Which of the following steps could she take?
a. use the F3 function key
b. use the Up Arrow
c. use the F7 function key.
d. all of the above

Which switch can be used to obtain Help information about the use of an internal or external command?
a. /help
b. /usage
c. /?
d. /syntax

To navigate from ____ in a command-line environment, you use the CD command.
a. hard disk to flash drive
b. file to directory
c. directory to directory
d. flash drive to flash drive

You used the command "COPY FY2010* F:", which selects all files ____.
a. named FY2010.XLSX
b. named FY2010.DOCX
c. starting with the letter “F” in the source directory
d. that have the same first six characters in the filename

If you need to perform a task not possible in the graphical user interface, you should move to the ____ environment.
a. desktop
b. directory services
c. command-line
d. setup

Even the use of ____ count when entering command-line commands.
a. questions
b. spaces
c. special keys
d. None of the above

All of the following are types of events monitored by Reliability Monitor EXCEPT ____.
a. Information
b. Application failures
c. Network congestion
d. Windows failures

The program code for a(n) ____ command is stored in the file cmd.exe.
a. optional
b. internal
c. external
d. Windows

The ____ key combination will capture an image on the screen and copy it to the system Clipboard.
a. Alt+F1
b. Tab+PrtSc
c. Alt+Print Screen
d. Shift+F8

When you type the command: SYSTEMINFO > F:\ComputerInfo.txt you intend to ____.
a. print the output of the SYSTEMINFO command
b. pipe the command into a directed folder on a flash drive
c. examine system information about the computer on the screen
d. redirect the output to a file

A ____ is a symbol used in a file specification to select a group of files.
a. wildcard
b. pipe
c. reserved name
d. mask

All of the following are Task Manager tabs EXCEPT ____.
a. Networking
b. CPU
c. Processes
d. Applications

When running the ATTRIB command, if you place a ____ before the code for an attribute, you remove or turn off that attribute.
a. backslash
b. plus sign
c. minus sign
d. forward slash

If you want to locate a specific command or just find out what types of commands are available, you can display a list of commands from the Command Prompt window by using the external ____ command.
a. HELP
b. LIST
c. SHOW
d. DIR

If you see a BSoD, you have ____.
a. rebooted in Safe Mode
b. encountered a Stop Error
c. successfully updated the Windows Registry
d. opened a command prompt

To change drives and open a directory on your flash drive with a drive letter of F, type ____.
a. CD\ F:
b. MD F:
c. F:
d. CD F:

On the day you install Windows, Reliability Monitor assigns your computer a stability index value of ____.
a. A
b. 7
c. 10
d. 20

You can view Reliability Monitor history for every hour ____.
a. over the past two weeks
b. over the past month
c. since Windows 7 was installed on your computer
d. over the past three months

You can find Startup Programs listed under the ____ category in the System Information window Category pane.
a. Configuration
b. Components
c. Hardware Resources
d. Software Environment

The command “HELP | MORE” is called (a) ____.
a. filter
b. paged output
c. pipe operation
d. pipeline

To view all application events in Event Viewer, you need to expand the ____ category in the console tree pane.
a. Subscriptions
b. Custom Views
c. Windows Logs
d. Applications and Services Logs

You use ____ to roll back your computer to an earlier state.
a. System Restore
b. the Performance Monitor
c. System Backup
d. Task Manager

You can use the ____ key(s) to clear the command history.
a. End
b. Spacebar
c. Alt+F7
d. F7

____ identifies hot fixes that have been applied to a computer.
a. SYSINFO32
b. IPCONFIG
c. SYSTEMINFO
d. REGEDIT

Bella has booted a client’s computer so that the screen resolution is 800 x 600 and she cannot connect to the Internet. She has chosen the ____ option.
a. Safe Mode with Command Prompt
b. Debugging Mode
c. Enable low-resolution video
d. Safe Mode

Bella has a computer that keeps giving a BSoD and rebooting, over and over. Her first step should be to ____.
a. try booting from a recovery disk
b. disable automatic restart so she has time to record the error codes
c. enable boot logging
d. none of the above

The TREE command produces a ____ view of the directory structure.
a. physical
b. graphical
c. printed
d. diagrammatic

You can use the ____ command to clear the Command Prompt window of the output of any previous commands.
a. CLEAR
b. CLS
c. CLR
d. Alt+F7

A BIOS ____ refers to the name of a specific type of setting and the setting itself.
a. field
b. record
c. range
d. POST

After each page of output, the ____ displays the prompt “-- More --” so that you know there is more output to view.
a. INSERT mode
b. PROMPT pipe
c. HELP filter
d. MORE filter

____ keeps the fewest restore points.
a. Windows Vista
b. Windows XP Service Pack 2
c. Windows XP
d. Windows 7

The notation “C:.” is pronounced ____ and marks the top of the directory tree.
a. C colon dot
b. C colon period
c. C colon backslash
d. C colon dot dot

The Problem Steps Recorder is set, by default, to store 25 ____.
a. screenshots
b. percent of the hard drive space in data
c. days’ worth of data
d. MB of data

____ refers to the initial tests performed to verify the presence and working state of boot devices.
a. ABO
b. MOST
c. POST
d. BAST

____ is similar to Event Viewer.
a. System Information
b. System Protection and Restore
c. Reliability Monitor
d. Task Manager

When you open a command-line window, Windows 7 executes the Windows Command Processor program from the file cmd.exe in the ____ directory.
a. top-level
b. System32
c. current
d. Windows

____ lets you identify and, if necessary, turn off startup programs.
a. Advanced Boot Options
b. Task Manager
c. System Monitor
d. none of the above

When using the COPY command, the destination is the drive or directory ____.
a.
at your current location
c.
at the top-level folder
b.
where the source files are located
d.
where you want to copy the files

You can only reach the Advanced Boot Options menu ____.
a. before you see the initial startup screen
b. after you see the Starting Windows screen with the progress indicator
c. both a and b
d. neither a nor b

If the directory that you want to remove contains other subdirectories and/or files, you must use the ____ switch with the Remove Directory command, and then verify that you want to remove the directory and all its contents.
a. /A
c. /X
b. /RD
d. /S

If you want to create a directory named Performance Measurement, type ____ at the command prompt.
a.
MKD F:\Perf? Measure*
c.
MD “F:\Performance Measurement”
b.
MF “F:\Performance Measurement”
d.
CD “F:\Performance Measurement”

A(n) ____ is a program that loads during booting and that operates in the background as you use your computer.
a.
plug-in
c.
startup item
b.
application
d.
startup path

Every ____ has a “dot” and a “dot dot” entry.
a. command
c. directory
b. subdirectory
d. file

To view all subdirectories and files within a directory, you use the ____ with the Directory command.
a.
/A pipe
c.
/V switch
b.
/A switch
d.
/V pipe

You use the ____ utility to remove all but the latest restore points.
a.
Disk Cleanup
c.
Task Manager
b.
Defragmenter
d.
System Information

Reliability Monitor uses a rating system called the ____.
a.
stability index
c.
both a and b
b.
reliability index
d.
neither a nor b

Using the Start menu, you can open System Restore from the ____ menu under ____.
a.
Protection, System
b.
System Tools, Accessories
c.
Backup Center, Maintenance
d.
Computer Management, Administrative Tools

Restore points are created automatically once every ____ if no other restore points were created during that time.
a.
week
c.
three days
b.
day
d.
month